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Quality Manual

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Submitted By yuyutux
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Mark Kaganov

The
Perfect
Manual
A Guide to Lean
Management Systems
ISO 9001:2008
ISO 13485:2003
ISO 14001:2004
BS OHSAS 18001:2007 and other standards
Seventh edition

QW Enterprises, LLP, a fictional company referenced in this book, does not have any association with any other company that may carry the same name.
© 2009 Quality Works
All rights reserved. No part of this book may be reproduced in any form or by any means without permission in writing from the publisher, except as defined in the License Agreement.

The Perfect Manual 07
Published by Quality Works www.quality-works.com

The Perfect Manual

1

Chapter 1
Foreword

Chapter 1 – Foreword

Page 1 of 90

The Perfect Manual

1.1 Table of Contents
1

Chapter 1 Foreword .................................... 1
Table of Contents ............................................................ 2
Introduction ...................................................................... 4
About the Author ............................................................. 6
ISO – Brief Overview ....................................................... 8
The History of Quality .................................................... 10
Why We Need ISO 9001 ............................................... 13
How to Work With This Electronic Book ........................ 15
2
Chapter 2 Quality Manual 101 ................... 18
2.1 What is a Quality Manual? ............................................. 19
2.2 Quality Manual – Two Philosophies............................... 22
2.3 Quality Manual – The Ten Commandments .................. 25
2.4 Quality Manual Model .................................................... 26
3
Chapter 3 Getting Started ......................... 28
3.1 Documentation Structure ............................................... 29
3.2 Naming Your Documents

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