...technical college | Philosophy of Quality - | [Quality Philosophy Paper] | ------------------------------------------------- Jessica Gallo Managing for Quality (196-192) ------------------------------------------------- Moraine Park Technical College February 1, 2013 ------------------------------------------------- Jessica Gallo Managing for Quality (196-192) ------------------------------------------------- Moraine Park Technical College February 1, 2013 | Philosophy of Quality Introduction Organizations and people are in competition with one another, therefore having quality is vital to its success. Quality can be defined by me and others as a business that makes reliable products that are made to last or a business that makes a product at reasonable price to its consumer. Quality can also be defined by receiving outstanding...
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...Total Quality Pioneer Paper Virginia Rackins MGT/449 Bill White October 3, 2011 Quality is something every customer wants in a product he or she is buying. As consumers, we value quality in everything we purchase and expect in life. Quality is something every human need to fulfill his or her wants and needs in life. In this paper, I will try to make the readers understand on how important quality is to our environment and will break down the different elements for quality. “Quality is a dynamic state associated with products, services, people, processes and environments that meet or exceeds expectations and helps produce superior value” (Goetsch and Davis, 2010). Quality simply means that a consumer needs are being met when a product has no defects or deficiencies in it and when the service, people, and the overall experience are handled with the best quality. What is considered as today’s standards may change as time passes. In order for a business to succeed in the business world the consumer has to continually get quality service provided by the employees and the management of the business. Total quality definition has two elements which include: what and the how of total quality. The how element of total quality has eleven components which include: strategically base, customer focus, making quality the #1 focus, scientific approach, hard work and dedication, teamwork, continual process improvement, education and training, freedom through control, unity...
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...Total Quality Pioneers Paper Jaime Martinez MGT/449 8/23/2011 Lawrence Holzer People often say that quality is in the eyes of the beholder, but consumers have the final say concerning the quality of an organization. "Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value" (Goetsch & Stanley, 2010, p. 5). W. Edwards Deming was a quality pioneer in the United States who developed the Deming Cycle, which linked the production of products with consumer needs. He also focused on the resources and departments (research, design, production, marketing) cooperation to meet those needs. This paper will define quality and its elements, explain why the elements of quality are useful in today’s environment, and what the future will foresee about quality. Without good quality of a goods and services any organization is sure to fail. According to Bexcellence (2009), "[The meaning of quality differs depending upon circumstances and perceptions. For example, quality is a different concept when focusing on tangible products versus the perception of a quality service]" (What Is Quality, Para. 2). The Deming's cycle defines five key elements of quality which are plan, do, check, act, analyze. The first element is planning, which means an organization must do consumer research and use it to plan their product. The second element is do, which simply means to produce...
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...Total Quality Pioneers University of Phoenix Daisy Keys September 5, 2011 Instructor: Professor Raul Enciso Japan’s net worth was negative in 1950, and natural resources were not significant. Also Japan’s consumer goods were cheap, and badly made. However, Japanese management was receptive to new ideas and realized quality was the way to improve their economy. Today Japan manufactures top quality products and is the envy of the world. However, their management approach of resources is unique from the American traditional approach. This paper will attempt to define quality and its elements as well as describe how quality pioneers’ use of the total quality elements made the pioneer successful. Also attempts to explain why the elements of quality are useful in today’s environment and discuss what is foreseen about the future of quality. According to Goetsch (2010) quality is a standard or level of something as measured against another thing of a similar kind, the degree of excellence of something, for instance, the quality of life. Also quality is an interpretation of superiority or the non-inferiority of something. Customers and consumers value quality in everything in life whether expected or perceived. However, the elements of quality are useful in the environment today because without quality many products may fail. Looking at what consumers or customers need or expect to fulfill their wants or needs, quality is necessary. Good quality is necessary to achieve...
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...Total Quality Pioneers Paper Vanessa Velasquez MGT/449 - Global Business Strategies Facilitator: John Quesnel August 30, 2011 Total Quality Pioneers Paper Quality is a notionpresent in daily life. Activities such as grocery shopping, eating in a restaurant, purchasing a vehicle, clothing, or booking a hotel room involves the perception of quality. The meaning of quality differs depending upon circumstances and perceptions. When dealing with tangible products versus the perception of a quality service, the concept of quality changes. Quality is determined when purchases or services meet or exceed an individual’s expectation. The subject of this paper is to define quality and its elements, describe how a quality pioneer’s use of the total quality elements made the pioneer successful, and explain why the elements of quality are useful in today’s environment. Definition of Quality Quality is defined as “a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value” (Goetsch & Davis, 2010, p. 5). Quality is considered a ‘dynamic state’ because it often changes with time and circumstances. Elements such as the products, services, people, processes, and environments are significant components of quality because of competition. Two competitors may produce the same product with a comparative quality; however, the competitor who looks beyond the quality of the finished product...
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...Total Quality Pioneers Paper By: Alton Lee May 17, 2011 MGT/449 Thomas Ach In this paper I will attempt to define quality, explain why the elements are useful in today’s society, explain what I think the future of quality is and show how the use of the elements made a quality pioneer successful. Quality is a factor that consumers eagerly refer to when describing a favorable or unfavorable good, service, or experience. As a consumer, it is hard to give a definition of what quality is, because quality differs depending on the individual. Quality can be summed up as when the consumer’s needs are met or surpassed when overall experiences. Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value. (Goetsch & Davis, 2010). Kaoru Ishikawa knew that the way people was thinking about work and wanted to that. He pushed for manager to refuse to accept being satisfied with just improving the quality of a product, but be adamant on taking that quality improvement one step further with continuous customer services. Ishikawa believed that a company’s overall quality control should have continued customer service. This means that when a customer purchase a product their service will extend beyond the store and they will still receive the good quality customer service even after receiving the product. Mr Kaoru Ishikawa believes that good customer...
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...Total Quality Pioneers Paper Quality is something that everyone puts a premium on regardless what is being considered. Quality is considered from simple things as coffee pots to more extravagant items such as Rolex watch and complex micro chips that fuel modern day computers. Additionally, quality is placed on intangibles like service. Quality is important to both customers and business owners. If businesses do not provide quality services or products, then customers will not use that business or service. According to Smith (2012) “Most organizations have no idea of their total cost of poor quality. The cost of poor quality is defined as the costs that would disappear if systems, processes and products were perfect“ (p. 10). This paper shall define quality, describe how a quality pioneer used it to be successful, look at some elements of quality that are useful in today’s environment, and look at the future of quality. What is Quality Quality means different things to different people. Also, different people place various levels of worth on quality whether it be for a product or for a service. Therefore it may be difficult to accurately define quality. However, one thing is clear. One may not be able to define quality, but one knows it when he or she sees it. “Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value” (Goetsch, & Davis, 2010, p. 5). Quality...
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...Running Head: Total Quality Pioneers Paper Total Quality Pioneers Paper xxxx MGT/449 Quality Management and Productivity June 29, 2011 xxxx Total Quality Pioneers Paper In this paper Philip Crosby will be discussed as one of the pioneers of total quality. Quality and its elements will be defined and also total quality elements will be discussed as to why they helped the pioneer in his success. Finally it will be explained why the elements of quality are useful today’s business and what the future quality might look like? In today’s world the majority of consumers require that all of the products and services will have quality. Quality for a manager, consumer or laborer might have different standards or meanings that are why quality has several definitions. Quality is performance to the standard expected by the customer, meeting customer needs the first time and every time, doing the right thing right the first time (Goetsch2010). Quality is made up of elements which are the dynamic state element, products, service, people, processes, environmental elements, and superior value element. The Dynamic states that what is quality nowadays will change in the future as time goes on. While the superior value states that quality is a key element in providing superior value, superior quality, costs and services (Goetsch2010). In order to answer the question on the pioneer’s success total quality has to be defined. Total quality is the customer focus which can be internal or...
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...Total Quality Pioneers Quality is essential to providing products to and generating loyal customers. Quality encompasses customer expectations, the value of the product or service, and that what is considered quality may vary depending on the times, the region, or the environment. Echoing the words of Goetsch and Davis (2010), "quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value." (p. 5). Quality and Elements Total Quality attempts to increase continuously the competiveness of an organization by working to improve the quality of products, services, people, processes, and environments. The key elements of total quality consist of strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, education, training, freedom control, unity of purpose, employee involvement, and empowerment (Goetsch, Davis, 2010). The Strategic base element states that the company would need to have a mission, vision, broad objectives, and activities that need completing to achieve set objectives (Goetsch, Davis, 2010). External and internal business functions should focus on customer satisfaction. Obtaining a goal of 100% customer satisfaction involves teamwork from every department within the organization. This teamwork aids in the continual process improvement; continuously working to improve systems...
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...Quality Improvement Implementation Paper “Continual improvement is fundamental to success in the global marketplace” (Goetsch & Davis, 2010, p. 481). An improvement process cannot be implemented and left to run on its own. The process will continually to be monitored and improved upon. “A company that is just maintaining the status quo in such key areas as quality, new product development, adoption of new technologies, and process performance is like a runner who is standing still in a race” (Goetsch & Davis, 2010, p. 481). Hartman Industries, LLC has hired Team B to draft a proposal with recommendations to improve the company’s manufacturing process. Hartman Industries, LLC is an industry leader in the field of plastic injection molding, headquartered in San Jose, California. Hartman Industries creates innovative plastic designs that have earned international acclaim. Team B will identify a quality management system for process or organizational improvement as well as summarize the requirements of the choose system. Team B will explain how the chosen quality management system will benefit the organization as well as define the variation identified in the as is flowchart. Finally, Team B will detail the implementation plan for the chosen quality improvement process and provide examples of the quality tools that be used for indentifying and reducing process variability. Quality Management System for Improvement Team B will recommend that Hartman Industries...
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...Durant. Mr. Durant was a manufacturer of horse-drawn vehicles in Flint Michigan before he began his venture in automobile production. In the beginning GMC was comprised of only the Buick Motor Company, but in the matter of a few years GMC would acquire Oldsmobile, Cadillac, and Pontiac. In those early years GMC’s philosophy was based around the strategy of “a car for every purse and purpose” (GM, 2012). GM dedicated itself to building quality products for every budget. During the 1920’s GMC experienced high volume growth, were they expanded to the point where more than a dozen new plants were opened outside of the United States. During this time GMC’s Cadillac would change the way people viewed automobiles. The design of this automobile brought GM into the forefront of automobile design quality innovations that made the corporation into a household name. GMC quality concepts for safety and luxury led it to create innovations such as, the one piece steel roof, independent front wheel suspension, and uni-body construction made GMC synonymous with quality...
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...Quality Improvement Implementation Paper “Continual improvement is fundamental to success in the global marketplace” (Goetsch & Davis, 2010, p. 481). An improvement process cannot be implemented and left to run on its own. The process will continually to be monitored and improved upon. “A company that is just maintaining the status quo in such key areas as quality, new product development, adoption of new technologies, and process performance is like a runner who is standing still in a race” (Goetsch & Davis, 2010, p. 481). Hartman Industries, LLC has hired Team B to draft a proposal with recommendations to improve the company’s manufacturing process. Hartman Industries, LLC is an industry leader in the field of plastic injection molding, headquartered in San Jose, California. Hartman Industries creates innovative plastic designs that have earned international acclaim. Team B will identify a quality management system for process or organizational improvement as well as summarize the requirements of the choose system. Team B will explain how the chosen quality management system will benefit the organization as well as define the variation identified in the as is flowchart. Finally, Team B will detail the implementation plan for the chosen quality improvement process and provide examples of the quality tools that be used for indentifying and reducing process variability. Quality Management System for Improvement Team B will recommend that Hartman Industries, LLC...
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...Effects of Quality Management on Domestic and Global Competition Paper MGT 449 SylviaWilkerson April 5, 2010 Quality Management must contain all aspects of the company’s operations in order for an organization to be competitive in the domestic and global market. Quality Management involve management and employees involvement of producing goods and services that continuously satisfy the needs of the customers. As well as providing employees with working environments which is healthy and enables employees to perform above and beyond. To maintain competitive in the business environment, the organization must constantly look out for the opportunities to grow as well as reduce costs. The automobile industry is a competitive organization domestically and globally. By applying the combination of quality and management Toyota Motor Corporation has been voted the most admired motor vehicle company globally by Fortune magazine in 2005 and Ford Motor Company has been recognized as one of the worlds ethical companies. Both companies has been recognized in the automobile industry for their industry quality, global care, and social responsibility. Toyota Motor Corporation (TMC) is one of the global leading manufacturing companies with nearly 70 years in the market and has become the world’s third largest vehicle manufacturer with a wide range of models and high technology. Ford Motor Company have 90 plants world wide. Both automobile companies is recognized globally for their...
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...------------------------------------------------- Quality Award Paper IndustryWeek Best Plants Award Keller Graduate School of Management Spring Semester, May 2010 Session GM588: Managing Quality (online) Instructor: Robert Lee 14 May 2010 Table of Contents I. Purpose and Background 4 Penton Media’s IndustryWeek Publication 4 Quality Award 5 Award Background 6 Award Principles 6 Award Details 7 Entering the Competition 7 Application Process 7 Selection of Finalists and Winners 8 Timetable for 2010 Award Application 8 II. Award Criteria 9 Award Background 9 Award Application and Selection 9 Important Criteria for Award 10 III. Benefits of the Award 12 Individual Company Benefit 12 IndustryWeek Best Plant Award Applicant’s Intrinsic Benefits 13 Application Fee and Preparation Costs 14 Marketing Benefits 14 Challenges in Receiving the Award 15 IV. Past Winners 16 Strategies and Competencies of IndustryWeek’s Best Plant Winners 16 Core Strategies 16 Supporting Competencies 16 IndustryWeek’s Best Plants Winners (2007-2009) 16 2009 Award Year Winners 16 2008 Award Year Winners 17 2007 Award Year Winners 17 Top Three Winners from 2009 Award Year 18 Batesville Casket Co., Manchester, TN 18 Carrier - Carlyle Compressor Facility, Stone Mountain, GA 19 E-Z-GO, A Textron Company, Augusta, GA 21 V. Conclusion 23 Personal Thoughts 23 References 25 Purpose and Background * Penton Media’s IndustryWeek Publication Since January 1970, IndustryWeek/IW...
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...Developing Your Assertiveness Some people are naturally more assertive than others. If your disposition tends more towards being either passive or aggressive, you need to work on the following skills to develop your assertiveness. Value yourself and your rights: * Understand that your rights, thoughts, feelings, needs and desires are just as important as everyone else's. * But remember they are not more important than anyone else's, either. * Recognise your rights and protect them. * Believe you deserve to be treated with respect and dignity at all times. * Stop apologizing for everything. Identify your needs and wants, and ask for them to be satisfied: * Don't wait for someone to recognize what you need (you might wait forever!) * Understand that to perform to your full potential, your needs must be met. * Find ways to get your needs met without sacrificing others' needs in the process. Acknowledge that people are responsible for their own behaviour: * Don't make the mistake of accepting responsibility for the how people react to your assertive statements (e.g. anger, resentment). You can only control yourself. * As long as you are not violating someone else's needs, then you have the right to say or do what you want. Express negative thoughts and feelings in a healthy and positive manner: * Allow yourself to be angry, but always be respectful. * Do say what's on your mind, but do it in a way that protects the other person's...
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