| Quality management techniques | Assignment II |

Deepali Jain Roll No. 303 MBA Tech Manufacturing |

Quality Management Techniques
Quality management can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. For Factual approach to decision making quality improvement techniques are used.
Effective decisions are always based on the data analysis and information.

PDCA cycle
PDCA (plan–do–check–act) is an iterative four-step problem-solving process typically used in business process improvement. It is also known as the Deming circle, Shewhart cycle, Deming cycle, Deming wheel, control circle or cycle, or plan–do–study–act (PDSA).
Meaning

PLAN
Establish the objectives and processes necessary to deliver results in accordance with the expected output. By making the expected output the focus, it differs from other techniques in that the completeness and accuracy of the specification is also part of the improvement.
DO
Implement the new processes. Often on a small scale if possible.
CHECK
Measure the new processes and compare the results against the expected results to ascertain any differences.
ACT
Analyze the differences to determine their cause. Each will be part of