1) Which age group you belongs to?

a) 17-25 b) 25-35 c) 35-55 d) >55

2) Your Gender? a) Male b) Female

3) Your Educational qualification?

a) 10th b) Plus Two c) Graduation
d) Post Graduation e) PhD

4) Your monthly income range?

a) <5000 b)>5000 c)>10000 d) >20000

5) Which type of mobile connection do you use?

a) Prepaid b) Post paid

6) Which kind of mobile network do you use?

a) CDMA b) 2G c) 3G

7) Which connections you presently own?

a) Aircel b) Airtel c) BSNL d) Docomo
e) Idea f) Reliance g) Uninor h) Vodafone
i) Tata Indicom

8) Which scheme you using?

a) Life time b) Students pack
c) Normal monthly plan d) All India pay per second plan

9) From how long you are availing the services of your present service provider?

a) <1 year b) 2 years c) 3 years d) >4 years

10) Are you using more than one SIM at a time?

a) Yes, of different providers b) Yes, of same provider c) No

11) Reasons for choosing your service provider.. Strongly Agree Neutral Disagree StronglyAgree Disagree
i.Tariff
ii.Brand Image iii.Network Coverage iv.Advertisements v.Customer Service 12) How much is your monthly expenses on mobile phone?

a)10-50 b)50-150 c)150-400 d) >400 13) How many minutes you talk in your mobile phone per day?

a) 1-30 minutes b) 30-60 minutes
c) 60-120 minutes d) >120 minutes

14) How many SMS you send per day?

a) 0-25 b) 25-75 c) 75-150 d) >150

15) Which services you use in your mobile phone (other than voice calls and SMS)?

a) MMS b) Internet c) Video call d) SIM Services
e) Nothing

16) Which tariff you prefer?

a) Pay/second b) Pay/minute c) Pay per several minutes

17) How many times you have changed your connection in the last three years?

a) 0-2 b) 2-5 c) 5-10 d) >10

18) For a new connection, which services will you prefer (give the order of preference)?

a) Call rates b) SMS rates c) Value Added Services d) Internet Charges
e) Validity f) SIM Cost
g) Roaming Charges h) Coverage
1st
____
2nd
____
3rd
____ 19) From where you are getting information about new offers?

a) TV b) Newspaper c) Magazine d) Internet e) Hoardings f) Word of Mouth
20) Is there any impact of celebrities on your purchasing decision?
a) Yes b) No
21) Who advised you to take the connection of your present provider?
a) Family members b) Friends c) Relatives d) Others e) My decision
22) From where did you bought your SIM?
a) Company Outlet b) Nearest Retailer c) Road Side shop d) Others
23) Which offer you like the most (Tick only ONE)?
a) Free unlimited local calls to one number(same provider)b) Free 3000 SMS/month c) Free 2GB GPRS/monthd) Reduced Roaming charges e) Reduced STD charges f) Reduced Video call charges g) Reduced night calling chargesh) Reduced call charges to 5 numbers(same provider)
24) Are you satisfied with the customer service of your present service provider? a) Yes b) No
25) Would you like to change your current service provider in future?
a) Yes b) No
c) I can’t say If yes, please specify the new provider ________________________
26)
Any one thing that you don’t like about your service provider and would like them to improve… ___________________________________________________________________________
________________________________________________________________