Prior to the day of service, I downloaded the RTD trip planning app. The app was not overly intuitive, but we were able to determine the best time to arrive at the station for the trip downtown. We also were able to learn that the trip would take about 50 minutes overall. The app required numerous clicks to obtain the information.
The trip on the RTD passenger rail service began with a walk from the classroom to the Denver University station. It was interesting to note that there was no signage on campus regarding the location of the train station. It must be assumed that anyone on campus intending to use the rail service is aware of its location.
After a nice 10-minute walk, we arrived at the rail station. After crossing the street, I noticed …show more content…
Regardless, we located them and proceeded to purchase passes for the trip. The tickets were purchased by Amy for myself and several others. From talking with Amy, I got the impression that the ticket machine was relatively intuitive and easy to use. After obtaining the tickets, we crossed one set of tracks to the primary station. The station was very clean and well maintained. There was, however, a lack of wayfinding information. There was little signage providing direction regarding which track one should use. Additionally, there was little information regarding schedules or routes. For persons with disabilities, mobility device access appeared smooth through easily accessible ramps that allowed for relatively smooth access to the station. However, on the station a person in a mobility device had to go up a ramp to get to an elevated station to board the train. This results from the fact that the cars are not low floor. For persons with vision disabilities, there was a lack of audio instructions and arriving trains were not announced, except by the train themselves after