...Rainyday Insurance Adjusters Company Summary Rainyday Insurance Adjusters is a medium sized company with 135 employees and seven managers. They process the claims of policy holders who have experienced various misfortunes. To accommodate the increase in customers, Rainyday expanded its office in the current building and upgrade all its equipment to make the company more efficient and to allow workers to process claims more quickly. Since installation the new computer, Rainyday have been having problems like errors have increased, productivity has gone down, high voluntary turnover and conflict among employees. The company also have problem to choosing the suitable training programme for the employees. The employees is having problem to use new computer especially the older employees. The manager, Paula offer to send everyone to the local high school to take computer class that would teach them how to use the computer and the software. But, the employees did not seem more excited about the idea. Besides that, the older employees have conflict with the newer employees. The entire problem must be solved quickly because Rainyday will face too many complaints from customers and will facing others problem more. 1. What do you see as the major problems at Rainyday Insurance Adjusters Company? The major problem of that company is conflict among the employees, errors has increased and productivity has gone...
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...Insurance Adjusters is a medium-sized company with 135 employees and seven managers. They process the claims of insurance holders who have experienced various misfortunes (eg: Hurricanes, floods etc). Their primary job is to determine the amount to be paid out and process the paperwork for some of the smaller insurance agencies in the area so that the final payment can be issued. Although the company is just eight years old, it has done quite well and has seen a large increase in business. It has a reputation for quality work and quick turnaround for claims. Because customers are often eager to move on after the misfortune strikes, Rainyday has built a loyal following by the insurance agencies that depend on it. Delayed claims often cost these companies’ time and money when they have to interact with continuous customer complaints. To accommodate the increase in customers, six months ago, Rainyday expanded its office in the current building and upgraded all its equipment to make the company more efficient and to allow the workers to process the claims more quickly. In particular, the computers were upgraded to facilitate speedier turn-around and higher capacity from claims processors. The new computers represent a large investment the company cannot afford to underutilize. Since installation of the computers, Rainyday has experienced a number of problems with voluntary turnover among claims processors as well as decreased productivity and increased errors. Recently, the...
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...RAINYDAY INSURANCE COMPANY A CASE STUDY Based in South Florida, Rainyday Insurance Adjusters is a medium-sized company with 135 employees and seven managers. They process the claims of insurance holders who have experienced various misfortunes (eg: Hurricanes, floods etc). Their primary job is to determine the amount to be paid out and process the paperwork for some of the smaller insurance agencies in the area so that the final payment can be issued. Although the company is just eight years old, it has done quite well and has seen a large increase in business. It has a reputation for quality work and quick turnaround for claims. Because customers are often eager to move on after the misfortune strikes, Rainyday has built a loyal following by the insurance agencies that depend on it. Delayed claims often cost these companies’ time and money when they have to interact with continuous customer complaints. To accommodate the increase in customers, six months ago, Rainyday expanded its office in the current building and upgraded all its equipment to make the company more efficient and to allow the workers to process the claims more quickly. In particular, the computers were upgraded to facilitate speedier turn-around and higher capacity from claims processors. The new computers represent a large investment the company cannot afford to underutilize. Since installation of the computers, Rainyday has experienced a number of problems with voluntary turnover among claims processors as...
Words: 990 - Pages: 4
