Premium Essay

Raleigh - Rosse

In:

Submitted By stoneashhi
Words 1828
Pages 8
Raleigh and Rosse (R&R) is a retailer of luxury goods such as clothing, handbags, accessories, footwear, jewelry, fragrances, and watches, etc. R&R had a total of 38 stores in USA as of 2009. R&R has established a good reputation for its extraordinary customer service since 1920. Beginning in 1992, R&R began to use the firm’s “Ownership Culture” program. The heart of the Ownership Culture was SPH (Sale-Per-Hours), the system to measure sales performance such as weekly sales, weekly revenues, and a customer satisfaction metric. In 2002, the company was named one of the “Top 100 Employers to work for” by Fortune magazine. Between 1995 and 2007, R&R grew by more than 225%. However, in the economic downturn of 2008 and 2009, this had a big impact on R&R, which revenues declined tremendously. Moreover, in 2007, Linda Watkins became the CEO of R&R. And later on in 2010, R&R sales associated filed a class action lawsuit under the Federal Fair Labor Standards Act (FLSA). Thus, Linda not only has to deal with the lawsuit but also has to build up the company’s image and reputation.
(Simons, 2011)

1. What is the cause of the problems described in the case? How serious are these problems? How would you quantify the potential financial risk to R&R.

The SPH program was the cause of the problems because it put a lot of pressure on store managers and sales. Even though this program stimulated the store managers and sales to work hard in order to be the one who sold the most multiple-item purchases in a given day, it made them stressful. In addition, the rewards program could help to motivate the employees to pay more attention to their jobs. According to Simon, “Repeated honorees were recognized as “client All Stars”; they received their frame photo hung above the customer service desk and additional discounts on clothing”. However, it

Similar Documents

Premium Essay

Raleigh and Rosse

...Also in 2007, Linda Watkins was hired as CEO and as one of the first officer in R&R that is not family related. R&R currently have a lawsuit due to its performance management system, the Sales per Hour (SPH). Case Problem: What can Watkins do to the current performance management system as part of the corporate culture, in order to prevent another lawsuit and recover from the current economic downturn? Facts & Considerations: • R&R Ownership Culture The Ownership Culture is the core culture and success of R&R to its famed customer service where the employees especially the sales person are given accountability to its customers. • The Sales per Hour (SPH) Program The SPH is the main driving force of the Ownership Culture where incentive programs are part of its reward system. Alternative Courses of Actions: Alternative 1: Status Quo or Continue with the Current HRM Process Watkins will continue with its current process, culture and performance management system. Pros: R&R will maintain its harmonious operations and will recover once the recession is over. Cons: The current system may once again produce lawsuits towards the company Elicited behavior might impact the company negatively amongst its employees Alternative 2: Improve the SPH program as per state laws Watkins will improve the current SPH program as per minimum requirement of the state law. Pros: Watkins will prevent future lawsuits related to the SPH program The overall...

Words: 551 - Pages: 3

Premium Essay

Raleigh & Rosse Case Study

...Human Resources Management Prof. Rita Campos e Cunha CASE STUDY: TEAM MEMBERS: ANA MARTA GAMAS #2792 JOÃO TIAGO GALHOFO #2773 JOÃO MIGUEL MATOS #2617   1)   What   is   the   cause   of   the   problems   described   in   the   case?   How   serious   are   these   problems?     The  case  study  bring  us  Raleigh  &  Rosse,  one  of  the  greatest  retailers  of  luxury  goods,   including   clothing,   accessories,   shoes,   and   fragrances   in   the   US.   Born   in   New   York   in   1903,  it  soon  became  a  family  business  heating  his  fasted  development  in  the  90s  by   taking  advantage  of  the  increased  entry  of  European  luxury  houses  in  the  US  market.   In  2002  was  retail  leader  and  perceived  has  a  reference  in  the  industry  when  it  came  to   sales  service.  Plus,  it  was  even  referred  as  one  of  the  “Top  100  Employers  to  Work  For”   by   Fortune   magazine.   R&R’s   customer   service   was   the   envy   of   the   industry   in   terms   of   their  quality  and  personalized  service.  The...

Words: 1592 - Pages: 7

Free Essay

Queen Elizabeth I Represented in Movies

...of a Protestant Church by her father Henry VIII and the return to Catholicism under Maria split the nation. The inexperienced Elizabeth has to determine which religion should be the official one in order to prevent a civil war. Meanwhile her consultants give her advice to keep the line of succession by marriage. But to whom shall she entrust her heart and kingdom? At the end of the movie all problems are solved and Elizabeth creates the icon of the “virgin queen“. Nine years later, the sequel of the movie from 1998, “Elizabeth: The Golden Age“ was released. She is in her 26th year of reign and still without descendants. In spite of many men who wish to marry her, she refuses entering into the bond of marriage. Only the sailor Sir Walter Raleigh attracts her attention. Inside England, the reign of Elizabeth is threatened by an intrigue of her cousin Maria Stuart, the sovereign of Scotland. Philipp of Spain sees the execution of Maria Stuart as a provocation against...

Words: 6066 - Pages: 25

Premium Essay

Essay Comparing The Passionate Shepherd To His Love And Let's Stay Together

... Thesis “The Passionate Shepherd to His Love” and “Let’s Stay Together” both use romanticisms, creative diction, and a steady rhythm to persuade a woman, but the beautiful words of the author’s song makes the song more romantic. “The Passionate Shepherd to His Love” emphasizes in promising things that could not buy the love. The speaker is using persuasive exaggerated words that makes the poem incredible. For example, Marlow’s poem states that “And I will make thee beds of roses with a thousand fragrant posies” (Marlow 724). “a thousand fragrant poises” is something impossible to complete. Where will he find “a thousand fragrancies”? How does a bed can smell like “a thousand fragrant poises”? The poem is saying unrealistic promises (Marlow 724). The fake love is easy to see in this poem with promises that he could not achieved. The song “Let’s Stay Together” provides specific feelings and emotions that makes the song more real. The author uses different words to clarify what he wants. For example, Green’s song says that “Woman let's, let's stay together loving you whether, whether times are good or bad, happy or sad and if you mess with me, you can't set me free” (28-31). The author uses key words. Such as, “times are good or bad” and “happy or sad” to give an emotion that not everything is perfect, but they can overcome the difficult situations. Green is sustaining that they will have problems and he knows how they can support it. Green is using “Woman let’s, let’s stay together”...

Words: 605 - Pages: 3

Premium Essay

Roanoke Colony Research Paper

...England’s first attempt at colonizing in North America was the Roanoke Colony. This settlement unfortunately failed, causing the people of Great Britain to take a step back and re-evaluate the benefits of settling in the New World. Britain’s next attempt at colonizing along the James River in Virginia, almost ended in disaster if it had not have been for the strong leadership of Captain John Smith. His motivation to survive, solid relationships with Native American tribes, and sturdy leadership skills were fundamental in the success of Jamestown, North America’s first permanent colony. A New Settlement It was the year 1606 when the London Company executed a plan for a new colony. Despite the previous failure of the Roanoke Colony, the group of English investors moved forward with their proposal of a successful permanent colony in Virginia. Pamphlets were made, telling stories of the North American gold and jewels, attracting settlers to the idea of colonial living. The idea of easy wealth fascinated dozens of men to the point of immigration. These men were of higher economical ranking, considering themselves to be gentlemen. Many of these inexperienced settlers had never done hard labor such as farming or building homes. On December 20, 1606, 105 men boarded ships supplied with guns, tools, and food rations. Along with these survival necessities was a sealed metal box given to the colonists by the London Company investors. The mysterious box was meant to be opened upon the...

Words: 1080 - Pages: 5

Premium Essay

How Did Rolfe Trip To Colonial Virginia

...In May of 1609, Englishman John Rolfe boarded the Sea Venture, en route to colonial Virginia, where he stepped foot into history. Of the 500 prospective settlers, only 150 safely reached shore after the fleet was scattered due to a massive hurricane. While stranded on the island of Bermuda for a grueling 10 months, Rolfe’s first wife and child passed away, never making it to colonial soil. In the spring of 1610, the remaining survivors managed to fashion two small ships, the Patience and Deliverance out of the wreckage. After 10 more days of successful sailing, they finally reached the Chesapeake Bay. When Rolfe and the Sea Venture survivors made contact, they were not greeted with the prosperous colony that they had been pining for, but a settlement struggling to return profit to its Virginia Company sponsors. The colonists had previously tried their hands in industries straying from silk-making, glass-working, lumber, soap ash, and various others with little to no economic success. Rolfe decided to divert his attention to tobacco, a cash crop that the Spanish had been using to dominate European markets. It is believed that Rolfe used tobacco seeds from Trinidad in the Caribbean, to compete with the far more popular Spanish leaf tobacco. After some experimentation, Rolfe had perfected his methods of cultivation, and had given some of tobacco from his crop to some colleagues, and they agreed that his new leaf “smoked pleasant, sweet and strong” opposed to the bitter tastes that...

Words: 879 - Pages: 4

Premium Essay

Roanoke Island In James Horn's A Kingdom Strange

...Many factors lead to the failure of establishing Roanoke Island as the first English colony in North America. The lost colonists at Roanoke Island must have felt betrayed by Sir Walter Ralegh and England both as they were left unaided for years. The colonist, while fighting off the ever present fear of attacks from Native Americans and The Spanish, also would have had to learn to survive on their own as supplies ran out and hope fading. The book A Kingdom Strange written by James Horn gives a very deep, detailed view into the tragic events at Roanoke Island. Comparatively, the textbook Give Me Liberty provides only the vaguest of details about the events of Roanoke Island’s history. Analyzing these two different interpretations of the historic event shows how people can view history differently. Horn’s detailed account of Roanoke Island provides such a deep view into history making A Kingdom Strange of much greater value than the information provided by Give Me Liberty. Define value, in any sense, would be something of importance, or worth. Historically speaking, value would mean detailed and well researched; while also providing the reader with an understanding of history, answering the questions of how and why. A vague overview of what happened in North America during the 1580s provides no knowledge of history. Value, in history, is in the details, Give Me Liberty provides no depth as to how the Roanoke colony is started as a business venture by Walter Ralegh. Ralegh’s business...

Words: 599 - Pages: 3

Premium Essay

The Passionate Shepherd To His Love And The Nymph's Respond

... The two poems, The Passionate Shepherd to His Love and The Nymph’s Respond to the Shepherd are two poems that have to do with love, nature, time, and materialistic items, but they each have different views of the topic. The poem the Shepherd has a keen view of love that lasts forever, “The shepherds’ swains shall dance and sing, For thy delight each May morning” (v. 21-22). The shepherd believes that love is forever like the nature and the seasons. The shepherd also has a materialistic view on love, “A gown made of the finest wool, Which from our pretty lambs we pull; Fair lined slippers for the cold, With buckles of the purest gold” (v.13-16). Materials are used as tokens of love in the shepherd’s eyes. The shepherd wants to live in the moment and not think about the future when it comes to love and the way he feels, “For thy delight each May morning: If these delights thy mind may move, Then live with me and be my love” (v.22-24), this also shows that he believes that nature will always be around like his love. The shepherd believes materialistic gifts can win the love of the nymph, “And I will make thee beds of roses, and a thousand fragrant posies…” (v.9-20). The Nymph views love as temporary and unpredictable, “When rivers rage and rocks grow cold, And Philomel becometh dumb, The rest complains of cares to come” (v.6-8). The Nymph believes love is uncertain and irresolute, “Has joy no date nor age no need, Then these delights my mind might move” (v.22-23). The future...

Words: 391 - Pages: 2

Premium Essay

Boston King's Accomplishments

...Upon King’s arrival in Nova Scotia, he finds it difficult to survive as the land is dry and rough. Fortunately, King utilizes his skills as a carpenter to ensure earnings for his family’s meals. In 1786, King joins the Methodist church and becomes a preacher. Soon enough, King and his wife Violet, decide to set sail to Sierra Leone, West Africa. When King arrives in West Africa, he begins preaching to the Native Africans. Around 1794, King voyages to England to study at Kingswood School where he is educated on how to become a teacher. After two years, Boston King returns to Sierra Leone and opens a school. His main goals as the head schoolmaster were not only to educate the African students in English but to also help them find salvation through...

Words: 359 - Pages: 2

Premium Essay

Effective Communication in the Medical Field

...Nina Robertson Mrs. Orso 4th Block 12 April 2013 Queen Elizabeth I Is Queen Elizabeth I one of the most effective monarchs in history? Queen Elizabeth was the first monarch to restore England to Protestantism. She inspired great a long lasting devotion among her subject and stills remains a figure of great interest today. Queen Elizabeth I was the leader of one of the greatest country during her time, Great Britain. The world has had many great monarchs throughout time and Queen Elizabeth I is one. The Mystique of Elizabeth had a great impact among her people and still influences people today. It inspired such great and long- lasting devotion among her subjects and throughout history. It has baffled many highly regarded historians. Her quality during this time was amazing because she was a remarkable leader and had extraordinary talent. Her words stirred national pride and confidence in her countrymen. This is important to remember because she was a woman of her word and everything she did was for her people. (Weatherly) (pg. 10-13) The Mystique of Elizabeth is important not only because this time was such a great impact on people but because of The Elizabeth Age that went on. The Elizabeth Age is not something that is dead and apart from us; it is alive and all round us and within us. Whenever one goes in England there are visible memorials of what those men and women were when they were alive. When the language is spoken today something of the tradition goes on...

Words: 804 - Pages: 4

Free Essay

Astronomy

...Clyde Steele Guide to the Universe ASTRO 101 IN Naming the Craters The naming of astronomical objects and their features is accomplished as a thoughtful and time-consuming international effort of the International Astronomical Union. They’re an internationally recognized body that, since 1919, has been in charge of naming features on other worlds within and outside the Solar System. Every feature on every planet and moon in our solar system has a particular theme, for instance, craters on the moon are named for dead scientists, engineers, and explorers. In naming ten of the largest craters on Mercury one has to take in account that the regulations for naming a crater on Mercury is that it should be named after a famous writer or artists. According to IAU rules, all new craters must be named after an artist that was famous for more than fifty years, and dead for more than three years, before the date they are named. Of the first five craters chosen to be named, they should be renamed after famous artist from various periods throughout history. The first painter that was chosen was Gustav Kilmt. Gustav Klimt was an Austrian symbolist painter and one of the most prominent members of the Vienna Secession movement. Klimt is noted for his paintings, murals, and sketches during the late 18th century. From the IAU’s rules and regulations on naming craters, Gustav meets all criteria and has been deceased for nearly a century, so seeing as he hasn’t already had a crater named after...

Words: 1246 - Pages: 5

Premium Essay

New York Colony Research Paper

...The New York colony, in 1664, began as a trading outpost for New Netherland. May 4th, 1626, Dutch West India company officials in New Netherland founded New Amsterdam. Eventually, New Amsterdam became New York City. The complete ousting of the Dutch rule did not occur until November of 1674 even though the colony was captured in 1664 by the English. The Dutch residents received generous terms of surrender. “Religious toleration and the verification of property rights assured that most stayed when the colony became the province of New York. Charles II gave the colony as a proprietorship to his brother James, the Duke of York, upon the English claim on March 12, 1664” (encyclopedia.com). When James became King in February 1685, New York became a royal colony. Settlement during this colonial era was restricted to the Hudson Valley area, which became Long Island, and the Eastern one hundred miles of the Mohawk River. This colony had various groups in it. It was mostly fifty percent Dutch, but also included English, several European nationalities, African slaves, and free men. By mid-eighteenth century, out of all the northern colonies, New York held the highest slave population, at seven to ten percent of the population. The predominant Dutch Reformed Church split into New York City’s sophisticated and wealthy Orthodox and Rural Pietistic Wings due to the religious toleration after the change to English rule. The reformed churches were still in the majority in 1750, but Presbyterian...

Words: 687 - Pages: 3

Premium Essay

Lost Colony Of Roanoke Research Paper

...kind the people had very little idea on how to govern the village properly. The Governor of this village was John White who was an explorer, and through an expedition led by him Roanoke was discovered. White had gone back to England to gather more supplies, and when he returned he found the settlement abandoned with no clue to where the settlers had gone, besides the word “Croatoan” which was engraved on a fence post. Currently described as the “Lost Colony” many people have different opinions of what happened to the settlement. The most popular and factual theory is that the settlers had simply left the settlement and went to settle elsewhere du to lack of supplies and weapons. In 1584, Queen Elizabeth 1 granted permission to Walter Raleigh which allowed him to establish an English colony, and to "discover search find out and view such remote heathen and barbarous lands Countries and territories not actually possessed of any Christian Prince and inhabited by Christian people" and to "hold occupy and enjoy . . . forever all the soil of all such lands Countries and territories so to be discovered or possessed . . . " This was for her benefit as whatever riches the settlers would find they would have to send back to England. He made his first trip down to the island and discovered that there were many valuable resources such as timber and animals. They met the local Indians there and they were described as very “handsome and godly” people just as in Europe. Ralieghs aim was...

Words: 558 - Pages: 3

Premium Essay

John White's Contributions To Roanoke Colony

...John White, a famous artist and governor, is known mainly for his contributions to the faint colony known as Roanoke. Roanoke, North Carolina was one of the first colony to be established but had trouble staying together. Their were three groups that were initiated by Sir Walter Raleigh that arrived at the lost colony for different purposes. The first group in 1584 was brought to map out the land for the coming groups to follow. The next group to come in 1585 was filled with military and scientific personnel; however, the third and final group that came in 1587 was occupied by families and settlers. John White didn’t come to the colony until the second expedition in 1585 along with the rest of the military. While living in Roanoke for 13 months,...

Words: 543 - Pages: 3

Premium Essay

Brief Summary Of Ralegh's Expedition Of Roanoke

...Sir Walter Ralegh appointed John White to set an expedition to claim for a New World near the Chesapeake Bay. White sailed from England to Virginia with 118 men, women, and children. The voyage also included of Whites daughter Eleanor and her husband, Ananias. The passengers were aware of the risk to Roanoke, but it was over weighted since Ralegh promised them each 50 acres of land. Throughout the journey, two men Darby Glavin and Dennis Carroll, who were both Irish were lost before reaching Roanoke. Once arriving at Roanoke, the settlers were faced with hostile Indians. However, the English men had Mateo, a Croatoan Indian, the chief who assisted the English. The first couple of months were peaceful for the settlers until they had a shortage of supplies. Therefore, they decided to send White back to England and gather more supplies. White hesitated since his daughter Eleanor had just given birth to the first born settler, Virginia. However, after conversating they all saw fit to send White since he could be the one to convince Ralegh. White was set to leave and said his heartfelt goodbyes and promised to be back as soon as possible. Before leaving White informed the settlers to carve the name of the place they planned on moving in a tree in case of an emergency. Also, to add a cross, over the letters to indicate that they were attacked and were forced to depart. Whites returned took roughly three years due to the Spanish Armada war occurring at the time. Upon returning to Roanoke...

Words: 625 - Pages: 3