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Ramen Business

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Submitted By aaguiao
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1) What was the “case for change” for Tampopo to improve her business?
Tampopo is a proprietor of a small, hole-in-the-wall noodle shop. Her business isn’t doing so well and is far from her ambition which is to have a shop that people would flock to from far away, just to eat a bowl of her ramen. In the beginning of the film, Tampopo was clueless as to the reason why her business is lacklustre until one of the walk-ins gave her an honest feedback that her fare is something less than popular and less than appetizing.
What Tampopo needs to achieve is a transformation of her business into a popular and profitable small restaurant that serves high quality food which people from within and outside the neighbourhood would patronize and come back to on a regular basis.
2) Describe and deploy the following aspects of quality in Tampopo and identify the metrics for each:
a) Product quality – Product quality would definitely be dictated by the taste of ramens they serve. It was mentioned in the movie that a clear indicator that a customer is satisfied is by means of leaving an empty bowl on the table. Perhaps what Tampopo should do is get a percentage of empty bowls versus the number of customers that visit the place on a periodic basis. Other indicators of product quality should be the following:
• Firmness of the ramen
• Taste and temperature of the broth
• Freshness of the ingredients and meat served with the ramen

b) Service quality – There was one scene in the movie where Goro had a timer to measure how fast Tampopo can serve Ramen to a customer. Serving a customer his Ramen shouldn’t take more than 3 minutes. The restaurant also underwent minor renovation and Tampopo herself was made over, all of this for the purpose of improving the customer experience. Other indicators for Service Quality are the wait times of customers before they get a seat, accuracy

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