...University Centre “César Ritz“ Ritz-Carlton’s Human Resource Management Practices and Work Culture Submitted on Wednesday, 10th December 2008 by: 182538 182520 182515 Word Count: 1.575 Submitted to: Mr G. Cocker MGT 351 Organizational Behaviour Executive Summary: • The first Ritz-Carlton opened in 1898 in Paris and since then a lot of changes took place which led the company to the nowadays success. • Training methods and the introduction of globally accepted standards are important to ensure quality • Advantages are high customer and employee satisfaction • Disadvantages are the lack of individuality and high costs • Training reduction would support employees individuality Table of Content: Introduction - 4 - Short Historical Overview - 4 - Ritz-Carlton’s Training Methods - 5 - Advantages and Disadvantages of Ritz-Carltons’ Training Methods - 7 - Conclusion - 9 - Reference-List - 10 - Introduction: Ritz-Carlton, belonging today to Marriott, implemented a lot of different training strategies during the last 30 years which led the company to success with increasing customer satisfaction, lower employee turnover and even winning prices for their training. The Case-Study “Ritz-Carlton’s Human Resource Management Practices and Work Culture” introduces exactly these training methods and focuses on the advantages, but disregards the disadvantages...
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...Export – Import PROCEDURES AND DOCUMENTATIONS | | | | | Acknowledgement I am very glad to prof. Rita Khatri for giving me such a knowledgeable project. It was an immense pleasure to work on this project. In this project I acquire knowledge of online advertising . I am also hoping for such good and knowledgeable projects in future also. Thank You…. EPC (Export Promotion Council) The Export Promotion Councils are non-profit organisations registered under the Indian Companies Act or the Societies Registration Act, as the case may be. They are supported by financial assistance from the Government of India. Role The main role of the EPCs is to project India's image abroad as a reliable supplier of high quality goods and services. In particular, the EPCs encourage and monitor the observance of international standards and specifications by exporters. The EPCs keep abreast of the trends and opportunities in international markets for goods and services and assist their members in taking advantage of such opportunities in order to expand and diversify exports. Functions The major functions of the EPCs are as follows: 1. To provide commercially useful information and assistance to their members in developing and increasing their exports 2. To offer professional advice to their members in areas such as technology upgradation, quality and design improvement, standards and specifications, product development and innovation etc. 3. To organise...
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...Riverbend City Debrief and team project update, that is, cohesion, inclusion and identity after a trail derailment that resulted in a catastrophe. 17u4d1 - Riverbend City Debrief Nurses with difficulty integrating into the team Actually, there two nurses who have a problem integrating into the team. The first is Brandi Button, the respiratory therapist. In the first case, she cannot accommodate the opinion of other team members. For instance, when Pat talks about Maud’s blood gases and the need to call a doctor, she flashes away that idea. In addition, Brandi tries to setup new protocols which have not been put in place by administration. The other nurse who has difficulties working in the team is Alan Warnock, RN - Intensive Care Unit, RCMC. The nurse appears bossy and commanding. Alan goes right ahead to give Lupe, the housekeeper, orders. This is against the protocols since Alan is not Lupe’s supervisor. In addition, Alan goes ahead offending the housekeeper since she is of Mexican-American origin. This is not right. Communication strategies being used by charge nurse to build the team The charge nurse is using ‘be informed’ as the major communication strategy. The charge nurse pairs the nurses floating from other units to the ones operating in PICU. This is ensuring that the nurses get any kind of informational help they might require in the process. Such a communication strategy is effective in creating a cohesive team (Wise, 2007). Supporting behavior change The...
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...Handbook of Procedures (Vol. I) 27th August 2009 – 31st March 2014 w.e.f. 05.06.2012 Government of India Ministry of Commerce and Industry Department of Commerce Website: http://dgft.gov.in i ii TO BE PUBLISHED IN THE GAZETTE OF INDIA EXTRAORDINARY (PART-I, SECTION-1) GOVERNMENT OF INDIA MINISTRY OF COMMERCE AND INDUSTRY DEPARTMENT OF COMMERCE PUBLIC NOTICE No. 1 (RE-2012)/ 2009-2014 NEW DELHI, DATED THE 5th June, 2012 In exercise of powers conferred under Paragraph 2.4 of the Foreign Trade Policy, 2009-2014, the Director General of Foreign Trade hereby notifies the Handbook of Procedures (Volume I) and the Appendices to the Handbook of Procedures (Volume I). This shall come into force from 5th June, 2012. (Anup K. Pujari) Director General of Foreign Trade e-mail: dgft@nic.in (Issued from F. No. 01/ 61/180/0050/AM13/PC-3) iii iv CONTENTS CHAPTER SUBJECT PAGE GLOSSARY 1 1 INTRODUCTION 5 2 GENERAL PROVISIONS REGARDING EXPORTS AND IMPORTS 7 3 PROMOTIONAL MEASURES 53 4 DUTY EXEMPTION / REMISSION SCHEME 67 5 EXPORT PROMOTION CAPITAL GOODS SCHEME 125 6 EXPORT ORIENTED UNITS (EOUs), ELECTRONICS HARDWARE TECHNOLOGY PARKS (EHTPs), SOFTWARE TECHNOLOGY PARKS (STPs) SCHEME AND BIO- TECHNOLOGY PARKS (BTPs) 139 7 SPECIAL ECONOMIC ZONES 165 8 DEEMED EXPORTS 167 9 MISCELLANEOUS MATTERS 171 v vi GLOSSARY (ACRONYMS) Acronym ACC ACU AEZ ANF ARO ASIDE BG BIFR BOA BOT BRC BTP CBEC CCP CEA CEC CIF CIS CoD CoO CVD DA DoBT DC DEPB DFIA DFRC DGCI&S DGFT...
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...Foreign Trade Policy 27th August 2009 - 31st March 2014 Government of India Ministry of Commerce and Industry Department of Commerce Website: http://dgft.gov.in ii TO BE PUBLISHED IN THE GAZETTE OF INDIA EXTRAORDINARY PART-II, SECTION-3, SUB SECTION (ii) GOVERNMENT OF INDIA MINISTRY OF COMMERCE AND INDUSTRY DEPARTMENT OF COMMERCE NOTIFICATION No. 1/2009-2014 NEW DELHI, THE 27th August,2009 In exercise of powers conferred by Section 5 of the Foreign Trade (Development & Regulation) Act,1992 (No.22 of 1992) read with paragraph 1.2 of the Foreign Trade Policy, 2009-2014, the Central Government hereby notifies the Foreign Trade Policy, 2009-2014 as contained in Annexure to this notification. The Policy shall come into force w.e.f. 27th August, 2009. This issues in Public interest. ( R. S. Gujral ) Director General of Foreign Trade and Ex Officio Additional Secretary to the Government of India (Issued from F.No. 01/94/180/Foreign Trade Policy/AM10/PC-4) iii iv FOREIGN TRADE POLICY 2009-14 FOREWORD The UPA Government has assumed office at a challenging time when the entire world is facing an unprecedented economic slow-down. The year 2009 is witnessing one of the most severe global recessions in the post-war period. Countries across the world have been affected in varying degrees and all major economic indicators of industrial production, trade, capital flows, unemployment, per capita investment and consumption have taken a hit. The WTO estimates project...
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...Government of India Ministry of Textiles (International Trade Section) *** Sub: Note on Textiles & Clothing Exports of India. 1. Introduction India’s textiles and clothing industry is one of the mainstays of the national economy. It is also one of the largest contributing sectors of India’s exports worldwide. The report of the Working Group constituted by the Planning Commission on boosting India’s manufacturing exports during 12th Five Year Plan (2012-17), envisages India’s exports of Textiles and Clothing at USD 64.41 billion by the end of March, 2017. The textiles industry accounts for 14% of industrial production, which is 4% of GDP; employs 45 million people and accounts for nearly 11% share of the country’s total exports basket. 2. Milestones i) Exports of textiles and clothing products from India have increased steadily over the last few years, particularly after 2004 when textiles exports quota stood discontinued. ii) India’s Textiles & Clothing (T&C) exports registered a robust growth of 25% in 2005-06, recording a growth of US$ 3.5 billion over 2004-05 in value terms thereby reaching a level of US$ 17.52 billion and the growth continued in 2006-07 with T&C exports of US$19.15 billion recording a increase of 9.28% over the previous year and reached USD 22.15 billion in 2007-08 denoting an increase of 15.7% but declined by over 5% in...
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...MBA & MBA (IB) THIRD SEMESTER -- CHOICE BASED CREDIT SYSTEM (NEW SYLLABUS) COMPULSORY PAPERS Title: Total Quality Management Subject Code: 3001 Contact Hours: 45 hrs Work load: 3 hrs per week Credit Points: 3 Evaluation: Continuous Internal Assessment – 25 marks Semester End Examination -- 50 marks Objectives: This cour se is designed to help students to develop basic appreciation of quality concepts and learn the tools and techniques to achieve quality. It also gives the totally integrated effort for gaining competitive advantage by continuously improving every facet of an organization’s activities. Pedagogy : Lectures, Assignments, case studies, seminar, MODULE 1 Introduction to TQM: Various definitions of quality and TQM, Core concepts of quality, The masters of quality(W Edwards Deming, Joseph M Juran, Philiph B Crosby, Kaoru Ishikawa, Ginichi Taguchi, Shigeo shingo) Evolution of quality, The Total Quality Management Excellence Model, Strategic Quality Management, Lecture, Numerical Exercises on cost of quality, TPM 1. Basterfield H Dale and others, Total Quality Management, Pearson Education/PHI, Inc. 2006. 2. K.Shridhar Bhat Total Quality Management (Himalaya publishing house 2005). 3. Poornima M Charantimath, Total Quality Management, Pearson Education, 2003. MODULE 2 Continuous process improvement: Concepts of Kaizen, Kaizen vs. Innovation, Kaizen Strategy...
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...Exim Policy 2002-2007 MARAN LAUNCHES FOCUS: AFRICA PROGRAMME NEW TERRITORIAL INITIATIVE TO BOOST TRADE WITH AFRICA Shri Murasoli Maran, Union Minister of Commerce & Industry, launched the "FOCUS: AFRICA" Programme giving a boost to India’s trade with the Sub-Saharan African Region, while announcing the first 5-year Exim Policy of the new millennium here today. The programme FOCUS:AFRICA is geared towards tapping the tremendous potential for trade with the sub-Saharan African region, which had remained negligible despite the growth recorded in India’s trade with Africa in recent years. The share of the sub-Saharan region in Africa’s total trade has grown from 45 per cent in 1995 to 71 per cent in 1999. During 2000-2001, India’s total trade with Sub-Saharan Africa was US $ 3.3 billion. Out of this, India’s exports accounted for US $ 1.8 billion and imports were US $ 1.5 billion. In the first phase of the "FOCUS: AFRICA" Programme, the target countries identified are: Nigeria, South Africa, Mauritius, Kenya, Ethiopia, Tanzania and Ghana. These seven countries accounted for nearly 70 per cent of India’s total trade with the Sub-Saharan African Region during 2000-2001. Similarly, certain target commodities for export focus have also been identified. These are: • Cotton yarn, fabrics and other textile items; • Drugs & pharmaceuticals; • Machinery & instruments; • Transport equipment; and • Telecom and information technology In...
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...INDIAN LEATHER INDUSTR Y Submitted by, AHSAN JAVED ROLL NO. BM-A-20 POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT Submitted to, DR. SHAMSHER YMCA BUSINESS SCHOOL PRICING AND DOCUMENTATION INDIAN LEATHER INDUSTRY ACKNWOLEDGEMENT “FOR EVERY OPPORTUNITY MAY GOD BE THANKED” I am very thankful to our teacher Dr. Shamsher for his great assistance of the to make the successful his able accomplishment learnt a lot. I am also thankful to my friends and colleagues for their support and endurance while preparing this project. I would like to thank all the people who have directly or indirectly helped me in completing this project, as and when I required. project. Through guidance and knowledge-based interactions, we have 2 INDIAN LEATHER INDUSTRY AHSAN JAVED PREFACE The project Indian Leather Industry has been carried out with a view point of understanding the role of Leather Industry in the Indian Trade and Indian economy. As per the objective of the project, I have tried to explain, analyze and interpret the role of Leather sector in Indian as well as in international trade. 3 INDIAN LEATHER INDUSTRY TABLE OF CONTENTS CHAPTE R TOPIC Acknowledgement Preface Executive Summary Objectives Of The Study PAGE NO. 02 03 08 10 1. INTRODUCTION TO LEATHER INDUSTRY: An Overview History Of Leather World Scenario Environmental Products Aspects for Leather 11 12 14 17 2. THE INDIAN LEATHER INDUSTRY: ...
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