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Business W-3120
Read Chapter 9 and 10,answer the qustions.What do you think is the toughest question to get in an interview? How would you answer that question? Detailed responses.
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Chapter 9 Understanding the Report Process and Research Methods

Chapter 9 Understanding the Report Process and Research Methods
Learning Objectives
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Identify the characteristics of a report and the various classifications of business reports.
Apply steps in the problem-solving process and methods for solving a problem.
Use appropriate printed, electronic, and primary sources of information.
Demonstrate appropriate methods of collecting, organizing, and referencing information.
Explain techniques for the logical analysis and interpretation of data.

Chapter Overview
After having studied informal communications including letters, memos, and electronic communication, students seem to understand the objective and formal nature of reports simply because of the contrast.
Chapter 9 follows a sequence that begins with report characteristics and then covers the four steps in problem solving. Methods of research are presented, with considerable attention given to sampling and designing survey instruments used in normative surveys. Information is included for locating both printed and electronic sources of information.
Chapter Outline
CHARACTERISTICS OF REPORTS 140
Types of Reports 141
Proposals 143
BASIS FOR REPORTS: THE PROBLEM-SOLVING PROCESS 143
Recognizing and Defining the Problem 143
Selecting a Method of Solution 145
Collecting and Organizing the Data 149
Arriving at an Answer 155
Key Terms
Analytical report 142
Experimental research 148
External report 142
Formal report 142
Functional report 144