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CHAPTER 1
1.1 Introduction:
Real estate is a term used to describe land, including all natural attributes as well as man-made improvements of a permanent nature placed on the land thereon such as buildings. A real estate agency is a firm whose work is to bring together a buyer and seller or even landlord and tenant. The property being exchanged in this case refers to apartments, houses, office space etc. Details availed to clients include size of the property, location, available services, cost and payment plans if any etc.
Setim Real Estate Management is an agency located at Westland. It currently uses a manual data entry system as well as manual processing of data. This involves handling volumes of documents stored in different cabinets. The documents contain information from owners of houses of houses for sale or rent.
The process begins with, all the information of the apartment property is put onto the database and when a suitable client comes to the firm he is provided with the details of the property. If the client likes the property, the agency marks the property as booked for rent and this is reflected in the database.

1.2 Problem statement
In Setim Real Estate Agency the managers are responsible for the appraisal process in various operations such as recording new property details, new buyer details and also new seller details. The appraisal process is done manually by supervisors or mangers filling out forms on the work performance of certain employees whereby the forms mostly in paper and in a few cases in Microsoft Word. On conducting the appraisal exercise the information or forms are filed and put in cabinets for safe keeping. Problems arise whereby access to the files is compromised in some cases through vandalism, or where updates to such information is necessary another form must be filled.
Moreover files may easily get lost and damaged

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