...self- motivation and computer skills and aid in future growth in a team environment. Summary of Qualifications: Over seventeen years of call center experience from entry level customer service to Operations Management. I have over six years of Operations Management, five years of Technical Support, four years of Direct Sales, and 3 years of Helpdesk experience. Extensive troubleshooting and issue resolution experience. Able to multi task and fully trained in one call resolution. I am flexible and can work any shift. I am also very dependable and hard working. Education: Ashford University – Bachelor of Arts Degree - Business Information Systems (Dec. 2013) Skills: Siebel ~ AS400/Rumba ~ AAM/AMDOCS ~ Provisioning Software ~ Help desk Support ~ Technical Support Tier I & II ~ VOIP ~ Strong Internet Experience ~ IEX Total View ~ Facilitating ~ CDMA/IDEN ~ Ensemble ~ Genesys ~ Crystal Reports ~ BISON ~ DEC/DEC Interface ~ NOC/NOC Interface ~ Call Wise ~ Call Routing Software ~ Witness ~ BOSS ~ Bedrock ATP/BAT ~ Internet Browsers ~ Order Pro ~ Mosaix ~ Spy View ~ Meridian Max ~ Radio Express ~ 10-Key ~ Type 65 wpm ~ Cisco Router Equipment ~ CSTK ~ CTMS ~ Net I ~ HPG ~ TCS ~ Windows NT-95/98/2000/XP/7 ~ Access 97 ~ Microsoft Office Suite ~ Lotus Notes ~ Radio Express/Paging Software ~ General Ledger ~ ProComm Plus ~ CCSI Predictive Dialer ~ Vantive32 ~ Motorola Product Suite ~ Flex PC Partner ~ Remote Management Advanced Edition ~ Direct Talk/Node Manager and Telephony Configuration...
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...Active Secret Security Clearance Vacancy Announcement # Position Title: Help Desk Support/Analyst Core Competencies Communications, computer system theory, Cultural Advising, Cyber security, Network+ Cisco,CCNA, Linux, COMP TIA Network+ ,Help Desk Analyst, Hardware software support , IT Help Desk DOD level Interpretation, information security , foreign language tutoring, Media analyst, Foreign Relations, Government, Military, Defense, Security, Counter-Terrorism, Intelligence, Special Operations, proficient Arabic and Kurdish Employment History August 2009 to Present Texas National Guard/Army (Subject matter expert /Communication specialist), E-5 • Maintain radio and data distribution systems. • Perform signal support functions and technical assistance for computer systems. • Provide technical assistance and training for local area networks. • Maintenance for equipment, terminal devices, assigned vehicles and power generators. • Providing quality translation/interpretation Texas National Guard as needed. . February 2012 to March 2013 Time warner San Antonio, Tx area Help Desk Support • Perform setup and configuration of desktop/laptop/server equipment. • Troubleshoot virus and software issues. • Manage installs, moves, adds and changes of desktop/laptop/server hardware, software & cabling Troubleshoot, resolve, and document end user help requests for server, desktop, laptop, and • Installation of outlets, pulling...
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...Mrs. Chasity Eldridge 6880 Blue Creek Rd. Brookwood, AL 35444 Mobile: 205-862-1519 Home: 205-477-1890 chasityeldridge@gmail.com Career Objective As of this year, I have fifteen years of experience working in team environments where I have been the team leader as well as a teammate; I have also been fortunate enough to work at least part time for over ten years on my own. I have enjoyed being a project manager for the majority of time over the past ten years; mainly because they were all projects involving many necessary skill-sets which I possess so I may be successful in any organization. These skillsets I am speaking of include paying close attention to all details, compiling/sorting/imputing/merging and importing data, etc. Some other skill sets which I possess include knowing how critical certain attributes are such as confidentiality, thoroughness, being result/self-driven, as well as having sound decision making skills. In addition, I also possess many physical skillsets including but not limited to installing/repairing/maintaining/troubleshooting and upgrading various computers, operating systems, networks, PC’s, laptops, technical equipment such as routers, patch panels, switches, cameras, biometric access systems, printer setups/replacements. Nearly every project and job has required me to conduct several troubleshooting methods depending on the situation and issues involved. I have also spend a great deal of time over the past ten years adding, removing and...
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...within the Cost analysis and Training Plan. Security Central Arkansas Family Doctors Clinic will be responsible for securing the Central office, and management of security. Standard Operation/Business practices Backup of files and database storage will take place at the central office every 24 hours. The system will automatically reboot and backup files at 3am every morning. Configuration management, problem report management, customer support, lifecycle testing, risk identification, data sharing and risk mitigation will be will be handled by CAFD IT personnel, and network management. Roles and Responsibilities IT management at the Little Rock Central Office will be responsible for network maintenance, Security updates, help desk support, documentation training and security operations. CAFD clinic will rely on experienced network engineers, current and future IT staff as well as contract employee’s and interns. Office managers will be responsible for reporting power outages, theft, willful obstruction, and any damage related with networking equipment. Business Owner Management Every employee, customer, and stakeholder will be informed about maintenance and security via email. The network administrators plan for backups, and maintenance keep the network safer, without inconveniencing customer and...
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...associates degree or technical training in the field and a Hart for technology. 4. Potential salary? As stated on computer technician job description a computer technician can make any where from $30,000 to $65.000 a year depending on how much training and how good you are. 5. A brief job description ? A computer technician or IT provides a wide range of technical support to individuals and businesses using computer software, hardware ,help lines and other equipment depending on specific responsibilities, IT's may go by several different titles including computer repair technician, technical support specialist, help desk technicians, field service technicians and information technician support administration. The difference between Tec support and help desk, Tec support and help desk are both in the same tear as call center services but the differences is that help desk is more of the client calling for help about most stuff that aren’t really Tec related like complaints and how to work products as though a Tec support specialist helps with recently bought products from a supporting company's and trouble shooting with that product. 6. What company you would like to work at? At this time I don’t have any company I want to work for. 7. Where...
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...remember that people who sign up to an open beta probably won’t provide feedback. This is because they’re more likely to be testing it out to see if it’s any good and don’t actually care about helping you out. Revision of ASRS and Process Flow Chart So we see here to the left, The Second line for vendor and supplied books room should remain the same, but a switch of the host room and returns should be made, that way if a customer decides they do not want the book after all; it could be closer to receiving area and closer to pickers so they can return those books back to in-house inventory. If the book happens to not be a best seller, the expansion of current warehouse will provide an area for these specified books. Customer service desk does not necessarily need to have books on hand. Another concern would be the gift wrapping area and the current customer cubby holes (holding area). There should be a switch...
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...would register on site before raising a ticket. These complaints needs to be created for different departments or business units and would be resolved by dedicated staff from each department. The staff should be able to create, update, track and close an issue based on privilege level granted. All the registered customers should be able to see announcements and messages regarding changes after they login to helpdesk. Along with these provide FAQ to generally asked question by customers so that they can refer to common issues and their resolution before raising a ticket. Evaluation of Software options: Following 3 software were considered for the above mentioned business problem 1) Exo PHP Desk 2) osTicket 3) Trellis Desk Features | ExoPHP Desk | osTicket | Tresllis desk | Web Hosting | | | | DB | MySQL | MySQL | Propriety | SSL security configuration | | | | Ticket Management | | | | Customer Self Service Portal | | | | Email-to-Ticket Conversion | | | | Phone-to-Ticket Conversion | | | | Ticket History | | | | Unlimited User Defined Fields | | | | Public Messages | | | | Basic and Advance Ticket Searches | | | | View / Subscribe to a Group of Technicians Calendars | | | | Self-Registration...
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...building a team for any purpose a leader would prefer a team to be willing and able. Diversity in knowledge is a valuable asset in a team member, but adding diversity in perspective can multiply a team’s ability to understand, collaborate, and overcome obstacles. Diversity is a major influence in the design of training for employees using new technology. “Dissent is to be encouraged because it encourages workers to think for themselves” (Engleberg & Wynn, 2010, p. 51). For example, even though techies may believe the non-technical staff does not have enough of the technical information the non-technical staff thinks techies do not have the interpersonal skills. “James Surowiecki, author of The Wisdom of Crowds, explains that member diversity helps groups make better decisions because it adds perspectives that would otherwise be absent” (Engleberg & Wynn, 2010, p. 78). With each type of personnel from different areas collaboration can reach an optimal level. Training Whether...
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...itself in its flexibility and ability to adapt, UCB saw sectors such as Pharma’s sales growing by 20% with a profit margin of 28% adopting the philosophy of taking ‘speed of action’ when it came to developing new information systems across the entire organisation. The company was known for its practicality as it looked for ‘quick wins and identifiable value in everything that it did.’ 1. Use the case study to identify one example, either of a business process or of a decision making area that is supported by IT /IS within UCB. Describe your example (along with a technical diagram or specification) and evaluate the benefits and issues/disadvantages of IT/IS support for this example. Figure1 Figure1 DECISION MAKING PROCESS: HELP DESK SUPPORT Intelligence | -Limited languages system-Basic...
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...bulk of the course work this semester doesn't need a high speed connection, but if you have a very slow modem connection you may need to find another connection when taking tests and quizzes. 3. Where will you keep copies or backups of all important class documents and assignments? If your computer crashes, you will still need access to material previously covered. 4. Where can I keep my ISP and Blackboard passwords secure, yes easily accessible, in case my memory fails? 5. What are the phone numbers for my computer manufacturer's and ISP's support desks in case I have computer and/or internet problems? Your instructor won't be able to troubleshoot computer and connection problems so you must be prepared. The numbers should be in a secure, easily accessible location. 6. What are the phone numbers for the CNM helpdesk and Embanet (phone help for Blackboard)? What are the web addresses for these help services? This information should be in a secure, easily accessible location. 1. Currently I have access to three other computers where I live. If one goes out I can just borrow my family’s computer. Otherwise I would go to CNM campus or library for computer usage. 2. If it is not responding or is too slow, I would go to CNM campus in order to complete my assignments. 3. I usually try to keep all my updated information on an external back up drive. 4. I usually write down...
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...in regards to the Young Potentials Programme Production position located in Helsingborg and Älmhult Sweden. As a possible candidate, I believe my solid technical acumen, strengths in communication and strong problem solving abilities may be beneficial to the position’s mission, and to IKEA’s overall company goals. In my current position, I am a Service Event Management Exceptions Desk Specialist, which serves as a primary point – of - contact for clients and technicians. In this role, my duties range from resolving simple issues, to providing more complex technical support. Moreover, I have acquired valuable experience in all facets of troubleshooting, installations and maintenance for various desktop operations, hardware, and software. I am also well versed in explaining complicated technical jargon in a manner in which end-users can easily comprehend. In essence, I have a strong passion for all things tech, and I believe this opportunity will allow me to utilize my hands on training to benefit IKEA’s Information Technology department. Similarly to one of IKEA’s principles of aiming “to help more people live a better life at home,” I strive to deliver exceptional customer support to the clients that we service. Furthermore, my desire and unwavering commitment to helping others, I believe also aligns with the company’s philanthropic mission around the world. I welcome the opportunity to learn more about the position, and share with you how my technical skills may be of...
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...| 1020 Summer Cape Cir • League City, TX 77573 913-526-5634 • Dominique.grayson@gmail.com | Systems Administrator SUMMARY OF QUALIFICATIONS * Comptia A+ 801 Certified * Comptia Security + Certified * Currently training for the following certifications: CompTIA A+, Microsoft Technology Associate (MTA): Networking Fundamentals; and Cisco CCENT (all expected by July 2015). * 7+ years of experience in challenging customer service and sales environments * Recognized by current and previous employers for communication and problem solving skills with internal and external customers. * Function as a team player, as well as demonstrate a proven ability to work well independently TECHNICAL SKILLS Service Desk support for major healthcare facilities, Windows Server 2008 and 2012 R2 - planning, deploying, configuring and maintaining AD infrastructure, environment and objects |Client computer support and domain integration | TCP/IP, DHCP, WINS, RRAS, IPSEC, Computer Troubleshooting, Cabling | Cisco 2811 router, Cisco 2960 and 3550 switches, basics in Cisco IOS 12.4, RIPv2, EIGRP, OSPF, network tools including Wireshark, and network cabling. TECHNICAL TRAINING Centriq Training Center, Leawood, KS Nov 2014 – July 2015 IT Administrator Program * Technical Competencies: * Installing, configuring, managing, and maintaining hardware. * Windows Sever 2008/2012 R2 and Windows 7 configuration...
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...next step of my database is user calling the help desk. Then it is the help desks assistant’s decision weather he answers the call or not. If he is busy dealing with other users then he will transfer the call to the answering machine. After he transfers the call to the answering machine he will listen to the user problem when ever he will get free and will return the call with advice in order to help user to solve his problem. But if he decides to answer the phone call his next step will be to get details of user then open record. After the help desk assistant opens the record he will than enter the details of user such as; Name, Work Station Number and the last but not the least the user problem. Date and the time may be entered automatically so the problem can be recorded in the system. The next step after the assistant gets the user problem is to know that is the problem on going. And then to know weather is this end user problem or not. The next step after the help desk assistant knows that if it is the end user problem. Than he will escalate and recommend training in order to solve the user problem. If the database tells that it is not the user problem than the assistant will give as much advice as he can in order to solve the user problem himself. The next step for assistant is to know weather his advice has solved the problem or not. If the advice has solved the problem than the help desk assistant will save the record safely and the...
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...[pic] LANCASHIRE FIRE AND RESCUE SERVICE JOB DESCRIPTION AND EMPLOYEE SPECIFICATION | | | |JOB TITLE: |Helpdesk Operator | | | | |HOURS OF WORK |36.15 HPW (Flexitime) | | | | |POST NO: | | | | | |GRADE: |Scale 4 | |CAR USER CATEGORY |Essential Casual None | | |IT and Communications Department | |BASE: |Services Headquarters ...
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...what tutorials are available? The tutorials include library, CLA, writing and research tools, online learning, support services and portal, career services, and tech support. 3. Under The Writing Center tab, how many APA Templates are provided? There are 9 APA templates provided. 4. Under the Support Services tab, where would a student find the way to contact Technical Support? What are the means available to the student? Under the support services tab click the technical support tab, and students are able to email, call, and chat online. 5. Under the Support Services tab, where would a student go to get help with assignments? What are some of the services available there? What services do you plan on using to be a successful student? Students can click on tutoring to get help with assignments. Booking a tutor, math lab, online tutorials, writing center, turnitin, and student success webinars are services available in the student services tab. I would use the student success webinars to be a successful...
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