...York Library Journals and Magazines: HR, Management, & Organizational Behaviour All of the following journals are available in print and/or electronic format from the York University Libraries. Electronic journals are available only to current York University students, faculty and staff. In order to access the journals online from off-campus locations, you will need to login with your Passport York ID or an active library card i.e. YU Card and PIN. • Human Resource Management and Organizational Behaviour Titles • Industrial Relations Titles • Related Journals Human Resource Management and Organizational Behaviour Titles Academy of Management Executive Academy of Management Journal Also available in print: v.48, 2005 - Bronfman Business Library. Call no.: HF 5001 A24, non-circulating. Freely available E-journal. Academy of Management Learning & Education Also available in print: v.5, 2006 - Bronfman Business Library. Call no.: HD 30.4 A28, non-circulating. Freely available E-journal. Academy of Management Proceedings Academy of Management Review Also available in print: v.30, 2005 - Bronfman Business Library. Call no.: HF 5001 A25, non-circulating. Freely available E-journal. Across the Board Also available in print: v.32, 1995 - v.43, no.4, 2006. In stacks; v.13, no.10, 1976 - v.31, 1994. In storage. Bronfman Business Library. Call no.: HC 101 N3 Administrative Science Quarterly Also available in print: v.53, 2008 – Frost Library...
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...F ROM Y E STE RDAY TO THE FUTUR E True to our commitment to continuously provide excellent service and compelling value propositions to our customers, we at Pos Malaysia are going through rapid changes. We are realigning our priorities, focusing our efforts on improving our operations and becoming more customer-oriented than ever. We believe that the strategic transformation we manage today, is not only for us to become relevant and sustainable tomorrow, but most importantly it will deliver superior shareholder value to you. As always. Profitability Profit before tax Operating margin EBITDA margin Return on assets Return on equity Balance Sheet Total assets Total equity attributable to equity holders of the company Current ratio Staff Information No. of staff Staff costs to revenue Revenue per employee % RM’000 RM million RM million times RM million % % % % 2010 99.1 10.4 16.0 8.0 8.1 2009 109.3 9.1 14.5 5.9 9.6 2008 (0.5) 9.4 13.7 6.2 (4.4) 2007 15.5 11.8 16.9 7.9 (3.9) 2006 155.9 13.2 18.0 8.1 11.5 1,375.2 828.6 1.4 1,274.6 799.6 1.2 1,537.8 764.5 1.1 1,247.1 859.4 1.3 1,326.0 938.0 2.2 15,618 55.1 65.0 15,780 56.8 57.2 16,125 55.7 57.2 15,777 53.1 54.5 15,425 52.2 53.2 2 Pos Malaysia Annual Report 2010 Group Financial Highlights Pos Malaysia Annual Report 2010 3 4 Pos Malaysia Annual Report 2010 Business Highlights BUSINESS REVIEW • Revenue : RM624.3 million (up 17.0%) 2010 ACCOMPLISHMENTS ...
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...REPORT WRITING GUIDELINES ACADEMY OF HOTEL MANAGEMENT & FACILITY MANAGEMENT NHTV BREDA UNIVERSITY OF APPLIED SCIENCES By Marina Brinkman (Brinkman.M@nhtv.nl) Alinda Kokkinou (Kokkinou.A@nhtv.nl) Jelmer Weijschedé (Weijschede.J@nhtv.nl) Version 1.0 08 September 2011 Summary The purpose of this document is to provide you with information on report writing and serve as an illustration of what your report should look like. The document also addresses the content and style of your report and how you should reference others’ ideas and information. Table of Contents Acknowledgments ................................................................................................................................................................... 4 1. 2. 3. 3.1. 3.2. 3.3. 3.4. 3.5. 3.6. 3.7. 3.8. 3.9. 4. 5. 5.1. 5.2. 5.3. 5.4. 5.5. 5.6. 5.7. 6. Introduction ..................................................................................................................................................................... 5 Types of Reports ............................................................................................................................................................ 5 Structure of a Report .................................................................................................................................................... 5 Cover Page, Title of the Report,...
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...The attached assignment is NOT a model answer but rather an indication of how one syndicate group approached the problem set for that semester. It was one of the better papers but ……… Please note that the Executive Summary portion received a fail as it did not concentrate on what the group had recommended – the alternatives and why which one was chosen. They did, however, develop some alternatives, discussed them and then decided which one should be selected within the main body of the paper. It is also worth noting that for a 2008 assignment; almost all of the references were from that year. There are NO textbooks listed. AFF92 260: Aust ralian Cap pital Mark kets Semester 2‐ 2 S 2008 MZM C ON ULT ING M M NSU G MRCB gula y Ca al B Reg atory apita Fu ing Alte ative und erna es Authors: Version 1.0 Date e Issued: 25/09/ /2008 Word Count: 5,000 (no ot including ta ables) MZM CONSULTING Paul Masulan ns, Alex Zaikin ne, David McG Ghee Monash Unive M ersity Level 3 Building H 900 Dandenon ng Rd. PO Box x 197 Caulfield East, Victoria 3145 Australia 25 Septem mber 2008 Re: Regulatory Capita al Funding Alternatives CB Board, Dear MRC Please find the attach hed report on n regulatory capital funding alternatives. ument has b been prepare for the C ed Chairman and Directors ...
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...OCR Cambridge TECHNICALS Unit 1 Communication and Employment Skills Copyright Notice All material is Copyright ICT Interactive unless otherw ise stated. Each w orksheet can be photocopied w ithin the purchasing institute as long as they remain at the institute w hich made the initial purchase. No f orm of this resource can be transmitted electronically, digitally, mechanically, paper based, or otherw ise outside the purchasing institute w ithout prior permission of the publisher or author. Microsof t Window s, Window s NT, Vista, XP, Seven/Eight, Off ice 2003, Off ice 2007/2010 and/or other Microsof t's products ref erenced are either trademarks or registered trademarks of Microsof t. Macromedia/Adobe and/or other such Adobe products ref erenced are either trademarks or registered trademarks of Adobe. Dis claimer This resource has been created f or educational purposes only. The publisher or author has tried their very best to ensure that the resource pack is accurate and up -to-date. How ever, the publisher or author takes no responsibility if any of the inf or mation content is inaccurate or incorrect that may contradict or mislead in anyw ay at the time w hen the resource w as published. The publisher and author specif ically disclaim any responsibility f or any liability, loss, or risk, personal or otherw ise, w hich is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this resource. For purposes...
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...31 31 REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – De finitions Paul S. Goldner (2006) 1 Grigoroudis, E and Siskos, Y (2009) defines, “...a customer is any organization or individual with which you have done business over the past twelve months”. 2 “Customer means the party to which the goods are to be supplied or service rendered by the supplier”. provide definition for ‘customer’ upon two approaches: With refe rence to loyalty, “A customer is the person that assesses the quality of the offered products and services” and on process oriented approach, “the customer is the person or group that receives the work output” (p.9). 3 Customer Satisfaction – Definitions Satisfaction has been broadly defined by Vavra, T.G. (1997) as a satisfactory post - purchase experience with a product or service given an existing purchase expectation. 4 Howard and Sheth (1969) 5 According to Westbrook and Reilly (1983) define satisfaction as, “The buyer’s cognitive state of being adequately or inadequately rewarded for the sacrifices he has undergone” (p.145). 6 , customer satisfaction is “an emotional response to the experiences provided by, associated with particular 32 products or services purchased, retail outlets, or even molar patterns...
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...Task 1 – Part A GenRays Matrix Template Project Management Knowledge Areas Recommended Tool(s) Project Charter, Facilitation Technique Project Integration Management Interviews, Product Analysis Project Scope Management Justification for Tool The project charter will be used for this knowledge management area because it defines the HRIS projects purpose, objectives, requirements, risks, and budget, which is important for this top-down, overall view of the project. The Facilitation Technique will also be used because it not only facilitates the development of the project charter, but will help the project team members accomplish their tasks through brainstorming, problem solving, meeting management, and conflict resolution. Interviews with GenRays senior leaders, department heads, and staff will be used for this knowledge management area to determine what the most beneficial aspects of an HRIS system are to the company. The results of the interviews will be used to help identify and define the features and functions of the project’s deliverables. Product Analysis will also be used to help determine which vendor’s pre-packaged HRIS system best meets the company’s needs, by analyzing the HRIS requirements, the product breakdown, the systems required, and the value of the product, and comparing to the offerings and information provided by the potential vendors that have already been identified. Decomposition, Expert Judgment, Gantt Chart Decomposition will be used for Project...
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...Strength. Performance. Passion. Sustainable Development Report 2007 Company Profile ACC – India’s first name in cement ACC Limited, or ACC as it is popularly known, is India’s foremost manufacturer of cement. Formerly called The Associated Cement Companies Limited, ACC’s corporate office is located in Mumbai. Its operations are spread throughout the country with 14 modern cement factories having a total installed capacity of 22.4 million tones of cement per annum, a string of 20 sales offices and a countrywide distribution network of over 9,000 dealers. It has a workforce of more than 10,000 persons. A subsidiary company, ACC Concrete Limited, is a leading manufacturer of ready mix concrete that has 30 plants across the country. Established in 1936 as a merger of ten cement companies, ACC is today closely associated with the Holcim Group of Switzerland. Since inception, the company has been a pioneer and trendsetter in cement and concrete, with a unique track record of innovative research and product development. It is an important benchmark for the cement industry in respect of its production, marketing human resource management and other processes. ACC has achieved spectacular results in the utilization of two industrial wastes – namely slag from steel plants and fly ash from thermal power stations – to make blended cements that offer unique advantages to concrete. Today ACC offers total solutions for waste management including testing, suggestions for reuse, recycling...
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...Dream Dare Win www.jeywin.com Annual Report 2007-08 Ministry of Finance Government of India Dream Dare Win 1 www.jeywin.com Dream Dare Win www.jeywin.com FOR PUBLIC CONTACT PURPOSE: Ministry of Finance Department of Economic Affairs North Block, New Delhi - 110 001 Phones: 23095120, 23092453 Website: http://www.finmin.nic.in/the_ministry/dept_eco_affairs/index.html Department of Expenditure North Block New Delhi - 110 001 Phones: 23095661, 23095613 Website: http://www.finmin.nic.in/the_ministry/dept_expenditure/index.html Department of Revenue North Block New Delhi - 110 001 Phones: 23095384, 23095385 Website: http://www.finmin.nic.in/the_ministry/dept_revenue/index.html Department of Disinvestment Block 11 & 14, CGO Complex Lodhi Road, New Delhi -110 003 Phones: 24368528, 24368523, 24368044 Website: http://www.divest.nic.in Department of Financial Services Jeevan Deep Building, Parliament Street, New Delhi 110 001 Phones: 23748721, 23748734 Website: http://www.finmin.nic.in Dream Dare Win 2 www.jeywin.com Dream Dare Win www.jeywin.com Contents Paragraph No. INTRODUCTION Page No. 1 CHAPTER - I Department of Economic Affairs 9 Economic Division 1 11 Budget Division 2 12 Capital Markets Division 3 15 Infrastructure Division 4 19 Fund Bank Division (including UN Branch) 5 23 Foreign Trade Division 6 26 Aid Accounts & Audit Division ...
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...Annual Report 2009 Important Statement The Board of Directors of China Everbright Bank hereby undertakes that all information included in this Report does not contain any false information, misleading statement or material omission. Annual Report 2009 of China Everbright Bank was deliberated and passed at the third meeting of the Fifth Board of Directors of the Bank on March 24th, 2010. KPMG Huazhen audited the Bank’s Annual Financial Statements in accordance with China Standards on Auditing for Certified Public Accountants and issued an unqualified auditor’s report. Board of Directors China Everbright Bank Corporation Limited Contents Message from the Chairman of the Board of Directors 6 Message from the President 8 Message from the Chairman of the Board of Supervisors 10 Major Financial Information 12 Organizational Chart 14 Corporate Governance 18 Meetings of the Board of Directors and Board of Supervisors 21 Directors, Supervisors, Senior Management and Staff 24 Shareholders Profile and Related-Party Transactions 42 Management Report 45 Risk Management 48 Material Issues 57 Social Responsibility Report 58 Public Awards and Honors 60 Report of the Auditors 64 Financial Statements 66 Notes to Financial Statements 76 Address Book of Head Office and Branches 166 Message from the Chairman of the Board of Directors 6 Message...
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...Comprehensive Information Management for Schools G/T (CIMS® G/T) Student Grading System User’s Guide NCS Publication Number 649 400 205 Second Edition (July 1999) This edition applies to Version 7.00 of the NCS Comprehensive Information Management for Schools G/T (CIMS® G/T) Student Grading System (SGS™) product for IBM AS/400* systems, and to all subsequent releases and modifications until otherwise indicated in new editions or updates. The data used to illustrate the reports and screen images may include names of individuals, companies, brands, and products. All of these names are fictitious; any similarities to actual names are entirely coincidental. Further, any illustrations of report formats or screen images are examples only, and reflect how a typical customer would install and use the product. CIMS® and SCH® are registered trademarks of National Computer Systems, Inc. ACS™, SMS™, SAS™, SGS™, CSO™, NCS Abacus™ and Performance Plus™ are trademarks of National Computer Systems, Inc. *IBM® and AS/400® are registered trademarks of the International Business Machines Corporation. GUI/400 is a product of Seagull Business Software B.V. and a trademark of International Business Machines Corporation. Copyright © 1997, 1999 National Computer Systems, Inc. Printed in the U.S.A. All rights reserved. No part of this book may be reproduced in any form or by any means without permission in writing from National Computer Systems, Inc. About This...
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...RETAIL FOOD GROUP is a leading Australian retail food brand manager, franchisor and wholesale coffee roaster. It designs, develops and manages franchise systems and is the intellectual property owner and manager of the following retail and coffee brands: Donut King, Michel’s Patisserie, Brumby’s Bakery, Esquires Coffee Houses, bb’s cafe, Evil Child, Roasted Addiqtion and Barista’s Choice. For the 6th consecutive year since Listing (in June 2006), Retail Food Group continued to deliver enhanced performance and record outcomes for stakeholders. NPAT and EPS 6 year cumulative annual growth rates (cagr) of 35.8% and 24.2% respectively, reinforces Retail Food Group as an enterprise with franchise systems, business model and revenue streams capable of significant growth. NPAT Core NPAT EPS (Basic) 30 30 25 25 20 20 15 15 10 DPS 10 5 0 5 FY07 FY08 FY09 FY10 FY11 ($m) Revenue 140 FY10 FY11 0 ($m) FY07 FY08 FY09 FY10 FY11 FY08 FY09 FY10 FY11 (cents) Net Operating Cashflows Adj. Revenue 120 25 80 20 60 15 40 Net Debt Reduction 30 100 (cents) 10 20 0 5 FY07 FY08 FY09 FY10 FY11 ($m) FY10 FY11 0 ($m) FY07 FY08 FY09 FY10 FY11 ($m) Outlets Network Sales 700 600 1200 500 1000 400 800 300 600 200 400 100 200 0 FY07 FY08 FY09 FY10 FY11 ($m) 0 FY07 FY08 FY09 FY10 FY11 FY10 FY11 ($m) ...
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...President Chain Store Corporation 2011 CSR Report President Chain Store Corporation 2011 CSR Report www.7-11.com.tw 7-ELEVEN 2011 CSR REPORT Content About This Report h i s re p o r t e n c o m p a s s e s t h e v i e w s a n d strategies of President Chain Store Corp. (PCSC) concerning key issues of sustainability in the retail industry and displays our current results and future plans, thereby providing a channel to communicate with our stakeholders. Meanwhile, we view this report as a strategic means of self-review and –assessment so that all results will produce a rolling multiplier effect, gradually achieving the ultimate goal of a happy enterprise and society. The 2011 Corporate Social Responsibility (CSR) repor t is the first to be issued by the PCSC in accordance with the Global Report Initiative’s thirdgeneration criteria (GRI G3). Its contents are based primarily on data from 2009 to 2010 (from Jan. 1st, 2009 to Dec. 31st, 2010), with B-Level application status and organization boundaries established according to the consolidated-statement principle. The primary scope of the performance presented in the current report is limited to PCSC operations in Taiwan. Data from other subsidiary companies are expected to be included gradually in future reports so as to present more complete information and carry out the verification of report. Content • Reporting Principles The core of this 2011 President Chain Store Corp. CSR report is ”Happiness,” with a...
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...sPraise for How to Interview Like a Top MBA “A must read! As someone who has also recruited top MBA candidates for investment banking, I unequivocally recommend How to Interview Like a Top MBA. It does an exceptional job of explaining what recruiters at the most sought-after corporations look for when deciding whom they should hire. Easy to read and very well organized, Dr. Leanne’s book covers important aspects of the interview process and provides valuable anecdotes. Readers will find the ‘100 Tough Questions and How to Answer Them’ particularly useful. I wish I had had this book as a resource when I was interviewing for a job years ago.” —YAHPHEN YVONNE CHANG Columbia University and Oxford University graduate Vice President, Debt Capital Markets—Investment Banking Group BMO Nesbitt Burns Inc. “Dr. Leanne’s How to Interview Like a Top MBA has codified the nuances of landing a job in a way that I—a former recruiter for McKinsey & Co. who currently hires for my Venture Capital Firm and, at the Board Level, selects senior management in portfolio companies—find extremely compelling. I highly recommend How to Interview Like a Top MBA!” —DALE LEFEBVRE MIT graduate, Harvard Business School and Harvard Law School graduate Former McKinsey & Company Consultant Managing Partner, Pharos Capital This page intentionally left blank. HOW TO INTERVIEW LIKE A TOP MBA Job-Winning Strategies from Headhunters, Fortune 100 Recruiters, and Career Counselors DR. SHEL LEANNE ...
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...p.9, line 2, " (inve~ted comma) missing after "role". p.19, line 9, "triatises" should read treatises. p.28, line 18, "analysis" should ~ead analyses. p.30, line 10, "the and" should ~ead "and the". p.42, line 28, "Histo~ians" should ~ead Histo~ian's. p.47, line 13, "Lomangundi" should ~ead Lomagundi. p.48, line 12, ~ sign missing befo~e the figu~e of 121 000. p.52, line 5, 1. ~5ign missing before the figure of 3. p.55, line 1, ~ sign missing befo~e the figu~es 10 to 60. p.55, line 3, -£ sign missing befo~e the figu~e of 100. p.56, lines 7 - 10, quote to be indented. p.b2, li.ne 1tJ, "dela" should be separated out to read "de la". p.tI4, line 4, "assisthim" should be sepa~ated out to ~ead "assist him"~· p.b"?, line 11, "inte~nicine" should t-ead intet-necine. p.83, line 17, "Ma~ch 1895" should ~ead Ma~ch 1894. p.89, line 5, "faction" should ~ead fl~action. p.95, line 29, fn. 12, "lNA" should ~ead NAZ. p.l07, line 28, "hadf" should ~ead had. .p.108, line 19, fn. 158, the missing page ~efe~ence to Beach, ·'Ihe~3i~iJ=~CU2. a~e pp.135 - 151, 178 - 180, 300 - 305. p.116, line 10, . Words: 104376 - Pages: 418