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Recruitment & Selection Process of Gp

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BRAC University

INTERNSHIP REPORT ON CUSTOMER SATISFACTION OF GRAMEENPHONE LIMITED

BRAC Business School BRAC University 66, Mohakhali,Dhaka

Submitted To

Mahmudul Haq Assistant Professor
BRAC Business School BRAC University

Submitted By

Md. Harun-Or-Rashid
Student of BBA BBS Department ID: 08304114

Date of Submission: 25th September 2010

Letter of Transmittal
Date: 25th September 2010 To Mahmudul Haq Assistant Professor BRAC Business School BRAC University 66, Mohakhali,Dhaka

Subject: Submission of Internship Report on “Customer satisfaction of GrameenPhone”
Dear Sir,

With due respect, I am submitting my Internship Report on the topic titled “Customer Satisfaction of GrameenPhone” as a partial fulfillment of my BBA Program. It’s my pleasure to inform you that I have already finished my internship in a reputed organization in Grameenphone Ltd.It was undoubtedly an interesting opportunity for me to work on this assigned topic to enhance my knowledge in the practical field. I would like to give you thank for giving me the opportunity to do the study. This report explores the level of satisfaction of the existing customers of GrameenPhone Limited. An internship report has been prepared based on the practical experiences and different ideas obtained during working GrameenPhone Call Center. This report explores the level of satisfaction of the existing customers of GrameenPhone Limited. Please find the internship report attached herewith. Therefore I sincerely hope that you will appreciate my effort and I shall be grateful if my report is accepted for the appropriate purpose. Thanking you
Sincerely yours Md.Harun-Or-Rashid

Acknowledgement

All praise to Allah, the almighty, and the merciful.

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