Function The Guest Services Assistant provides superior customer service by facilitating the visitor experience at Newcomb primarily by organizing visitor flow and special event directions, way finding, and comfort. This position also provides administrative support within ODOS Business Services and Operations. Specific Responsibilities • Function as the welcoming face of Newcomb Hall and as the representative of the University. • Provide excellent front-line customer service, answering phones and greeting visitors at the Information Desk. • Be identifiable, and available to answer visitor questions, provide directions, and organize visitor flow. • Ensure the availability and distribution of brochures and maps. • Collect visitor data, i.e. number of visitors per day. • Assist in logistical operations for special events including but not limited to staffing various information kiosks around building, participating in event setups, moving furniture, etc. • Utilize Resource 25 scheduling software to process customer requests submitted online through the SOURCE. • Assist with administrative office functions. • Generate and distribute reports for internal and external service providers involved in event management. • Provide guidance and some training by email, phone, and in person for requestors on best use of the SOURCE. • Manage Newcomb Lost and Found. • Distribute keys to various rooms and vehicles. • Organize and complete special projects. • Understand and follow the policies and procedures of Newcomb and the University of Virginia. • Attend all required training sessions and staff meetings. • Perform other duties as required. Commitment The position requires a minimum of 8 and a max of 20 hours per week with beginning and end