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Service Design and Transformation Reflective Report Introduction: According to Boud et al (1985), reflection refers to an opportunity to recall an experience, dwell upon it and evaluate it. As part of the assessment for ‘Service Design and Transformation module’, my group and I had to choose a service that needed change and help to redesign the service by applying approaches such as; Toyota Production System(TPS) , Plan Do Study Act(PDSA), Spaghetti and Value Stream mapping, as we have being taught in lectures. Aims and Objectives: This essay aims to give a reflective account of my contribution to the presentation; how my group and I planned the presentation and how well I worked with the group. All these will be analysed by adopting the Sibbert model. In addition I will briefly discuss the evidence and academic arguments used for my part of the group work, using relevant references. Also, a detailed account of how the formative and summative presentation went will be discussed, and the lessons I learnt through the whole process. Presentation Topic and Reasons for the chosen Topic: In my group we researched a range of topic before narrowing it down to antenatal care. According to Patients Opinion (2010), a patient narrated their experience in an antenatal clinic saying ‘’the waiting times for Antenatal Clinic are horrendous; I waited for my 9:30 appointment for 3 hours. Although the midwife I saw was kind and courteous and apologised’’. Based on all the evidence found during our research, we decided to redesign and improve waiting time in antenatal care by adopting TPS through Lean process. Using the Sibbert Model to structure my group discussion and efforts: According to McNeil, R (2011), the Drexler Sibbert Model is all about the journey a team takes on the way to High Performance and it also represents the essential paradox of group life. The first

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