...The Regal Carnation Hotel, Guam Problem Statement: Steve McKenzie a management consultant from New Jersey reflected back on his Easter Holiday trip where they stayed at The Regal Carnation Hotel in Guam. He remembered the false advertisement of the website, many missed opportunities, and the lack of management and customer service on a vacation that over promised and under delivered. He contemplated writing a letter to the Hotel owners and management, although he may not personally receive something in return, knowing he may be able to make improvements on future travelers was motivation enough. Key Issues: 1) Management/Customer Service 2) Website Content 3) Lack of return visitors (distance, target audience) With Steve’s background in Management he felt that he would be able to offer some important insights in these three areas that would allow the hotel to make much needed improvements. Management/Customer Service There were many opportunities for improvement in both customer service and from a management standpoint as well. Initially upon their arrival to Guam the hotel failed to remember a scheduled airport pick up. It was only be accident that they ran into the front desk manager of the hotel who was there picking up another guest, this in turn would lead to an additional 45 minutes of wait time. McKenzie noticed that the front desk manager was utilizing his personal vehicle rather than a company vehicle; this may have been a bad omen for the...
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...1. | | | | The case revolves around the Regal Carnation Hotel, located in Guam. Partly narrated by Steve McKenzie, he described his experience with the Regal Carnation Hotel. In his description of the situation, the “me too” approach to hotel management led to poor service, false representation, and a pricing plan that does not match the value of the hotel. The hotel industry in Guam has important statistical information that will lead to an effective analysis. Over a period of years, Guam has experienced a boost to its tourism industry. The year 1967 was the beginning of that upward trend. that includes support from the United States. However, the decline of the Japanese economy in the 1900’s and onward severely damaged the economy of Guam. How many of us can attest to looking up a product or service online, seeing its respective pictures, only to find out that the actual product is dissimilar to the original picture? The excess room inventory in the hotel industry paired with the decline in the general tourism of Guam could only lead to failure. In other words, supply greatly outnumbered demand. Additionally, applying a “Me-too” approach to hotel operations in such conditions can have limited success. Research has shown that piggy backing on others in the industry can often lead to failure, because companies employing this tactic rarely see the need to differentiate with a product or service. It can be assumed that a “me too” company’s sole intention is to capitalize...
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...The case revolves around the Regal Carnation Hotel, located in Guam. Partly narrated by Steve McKenzie, he described his experience with the Regal Carnation Hotel. In his description of the situation, the “me too” approach to hotel management led to poor service, false representation, and a pricing plan that does not match the value of the hotel. The hotel industry in Guam has important statistical information that will lead to an effective analysis. Over a period of years, Guam has experienced a boost to its tourism industry. The year 1967 was the beginning of that upward trend. that includes support from the United States. However, the decline of the Japanese economy in the 1900’s and onward severely damaged the economy of Guam. How many of us can attest to looking up a product or service online, seeing its respective pictures, only to find out that the actual product is dissimilar to the original picture? The excess room inventory in the hotel industry paired with the decline in the general tourism of Guam could only lead to failure. In other words, supply greatly outnumbered demand. Additionally, applying a “Me-too” approach to hotel operations in such conditions can have limited success. Research has shown that piggy backing on others in the industry can often lead to failure, because companies employing this tactic rarely see the need to differentiate with a product or service. It can be assumed that a “me too” company’s sole intention is to capitalize on the success of...
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...1968-1973 – The Failure to Restructure the Old Regime The events of 1968 are crucial to an understanding of the background of the revolution The momentous occurrences in that year are – the selection of Marcello Caetano as new premier following the disabling illness of Antonio Salazar (and ultimate death in 1970), awareness that the colonial African wars begun in 1961 could continue indefinitely, acceleration of development in Portugal through increased foreign investment, and continuing emigration of Portuguese workers to Western Europe. For six years, nothing is resolved and Caetano proves to be an ineffective ruler. In Africa, guerrilla warfare increases but the regime is unwilling to accept the independence of the colonies. In Portugal, dissatisfaction with the dictatorship grows, as is evident by waves of illegal strikes, acts of violence and emergence of political opposition in the early 1970s. 1974-1975 – The Main Revolution TIMELINE January 1974 – The MFA (Movement of the Armed Forces) condemns the Caetano government as being responsible for the ills of the nation and calls for democratization of Portugal and independence for the colonies. Despite revolts from right wing generals and units from Caldas da Rainha, the MFA plans the coup. April 1974 – A successful revolt is carried out by a group of army officers and the Caetano government is toppled. General Antonio Rebeiro de Spinola becomes President. May 1974 – Severe demonstrations begin all over the...
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...Checking the play area 02/12-08/05/12 McDonald’s Miami, FL Cashier • Being Friendly and efficient in offering a pleasant experience to customers • Having interpersonal communication skills • Organizational and analytical ability • Resolve customer complaints • Cash handling • Food Prep 10/23/11-01/21/12(seasonal) Best buy Miami, FL Customer Specialist • Customer Service • Proper phone etiquette • Cash handling • Resolve customer complaints • Greeted and directed visitors and provided general information • Stock 06/10/11-08/05/12 Regal Entertainment Group Miami, FL Floor Staff • Customer Service • Proper phone etiquette • Clean theater’s, restrooms, swept, mopped floors, and informed supervisors of all safety hazards •...
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...EXECUTIVE SUMMARY A few concepts that I chose from chapter 10 to focus on are executive succession: insiders versus outsiders, problems in retrenchment, managing diverse cultures following an acquisition, and total quality management (TQM). Strategy implementation is an important step that requires staffing and directing and puts strategy into action. According to McCarthy 'strategy implementation may be said to consist of securing resources, organizing these resources, and directing the use of these resources within and outside the organization.' The concept executive succession, is an integral part to a company. Whether to hire an outside or inside manager is better for replacement within a company depends on the circumstances of the company. If a company is doing well, then hiring someone from the inside would improve performance. If a company is on thin ice, hiring an outsider can save the company. Studies have shown that hiring someone from the inside results in better performance than hiring someone from the outside. I've learned that steps for top-management succession is exceptionally critical to a company and can stabilize its performance from sinking below average. A great CEO needs the experience, skills and expertise. Before my research and analysis, I believed that right CEO is one who's been working for the company for long time because of the amount of knowledge captivated during his/her years. However, that's not always the right choice because of circumstance...
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...cultures throughout the world. In more recent historical examples, during the great depression, the largest break through for the entertainment industry began to show by way of movies, musicals, radio and early television. Movies really began to dawn as a way to escape the realities of everyday life and live vicariously in a world of wonder and enchantment, or love and drama, for those who had more serious worries in the real world. With the progression of technology, movies have become a literal escape, with millions of followers across the globe. The movie industry has made such dramatic leaps in technology that the demand for movies and theaters has grown largely over the past 20 years. At Regal Cinemas, being one of the largest franchises across the globe, business has been remarkable. “Regal Entertainment Group (NYSE: RGC) operates the largest and most geographically diverse theatre circuit in the United States, consisting of 6,862 screens in 538 theatres in 38 states and the District of Columbia as of February 21, 2013, with over 211 million attendees for the fiscal year ended December 29, 2011 ("fiscal 2012")” ("Reg Movies", 2013). Our geographically diverse circuit includes theatres in 43 of the top 50 U.S. designated market areas. We operate multi-screen theatres and have an average of 12.6 screens per location, which is well above the North American motion picture exhibition industry average. We develop, acquire and operate multi-screen theatres...
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...Valuation analysis of Regal Entertainment [pic] Objective To value a company listed on major stock exchange. Summary We selected Regal Entertainment, the largest motion picture exhibitor in the US and based on our fundamental analysis including industry analysis, company analysis and financial analysis, the company is a ‘HOLD’ with a positive outlook. Approach & Methodology Industry Research: We identified the main competitor and key drivers and trends in the industry. Company Research: We gathered information of the company historical performance and market positioning vis. as vis. its peers. Company projections: We developed a full three statements financial model to forecast the company’s operation based on the industry analysis and company’s track record. Valuation: We have used APV approach to value the company as company’s capital structure keeps changing over time. Furthermore, we also calculated the implied valuation using trading and transaction multiples. Industry Overview Resilient industry The US movie exhibition industry is considered a relatively defensive industry with low revenue volatility. Main reason for this is that the American customers’ willingness to go to the movies is less correlated with the economic cycle. People go to the movies both in the good times and in the bad times. Thus, box office performance can vary widely quarter to quarter due to films released, but is generally steady in longer term (see figure 1). The box office...
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...France, HR Etiquette Gary Smith MSA 604 Admin, Global & Multiculturalism 22272474 DR. Richard L. Hayes August 9, 2015 France is a modern European state and a republic, the capital of France is Paris, and is one of the world's top five economies. France official language is French, and official currency is Euros. Breton and Alsatian languages, according to about-france.com, are making a comeback. France is the largest country in the European Union, stretching from the North Sea to the Mediterranean. Lowland France consists of four river basins, the Seine in the north, the Loire and the Garonne flowing westwards and the Rhône, which flows from Lake Geneva to the Mediterranean Sea. France has an advanced industrial economy and an efficient farm sector. France has produced some of the continent's most influential writers and thinkers (About-france.com, 2015). Many of today’s French regions are in check with the provinces of pre-revolutionary France. These areas even share the same name. Other areas are different and include historic regions, such as Normandy. The 22 regions in Metropolitan France include Continental France and the island of Corsica. There are also five overseas regions. Each region has extensive posers in transportation, infrastructure, the economy, education and tourism. Each region works hard to maintain and develop their own identities. The French government plans to reduce the regions in 2016 from 22 to 13 as was adopted by the French Parliament...
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...F O R YO U R C O N S I D E R AT I O N 2 0 1 0 BEST ORIGINAL SCREENPLAY David Seidler THE KING'S SPEECH Screenplay by David Seidler See-Saw Films/Bedlam Productions CARD: 1925 King George V reigns over a quarter of the world’s population. He asks his second son, the Duke of York, to give the closing speech at the Empire Exhibition in Wembley, London. INT. BBC BROADCASTING HOUSE, STUDIO - DAY CLOSE ON a BBC microphone of the 1920's, of machinery suspended on springs. A formidable piece A BBC NEWS READER, in a tuxedo with carnation boutonniere, is gargling while a TECHNICIAN holds a porcelain bowl and a towel at the ready. The man in the tuxedo expectorates discreetly into the bowl, wipes his mouth fastidiously, and signals to ANOTHER TECHNICIAN who produces an atomizer. The Reader opens his mouth, squeezes the rubber bulb, and sprays his inner throat. Now, he’s ready. The reader speaks in flawless pear-shaped tones. higher creature in the vocal world. BBC NEWS READER Good afternoon. This is the BBC National Programme and Empire Services taking you to Wembley Stadium for the Closing Ceremony of the Second and Final Season of the Empire Exhibition. INT. CORRIDOR, WEMBLEY STADIUM - DAY CLOSE ON a man's hand clutching a woman's hand. Woman’s mouth whispers into man's ear. BBC NEWS READER (V.O.) 58 British Colonies and Dominions have taken part, making this the largest Exhibition staged anywhere in the world. Complete with the new stadium, the Exhibition was built...
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...Heat Wave - Richard Castle file:///C:/Users/zainab/Downloads/Richard.Castle_Nikki.Heat.01_Hea... 1 of 110 05-05-2013 19:50 Heat Wave - Richard Castle file:///C:/Users/zainab/Downloads/Richard.Castle_Nikki.Heat.01_Hea... Heat Wave Richard Castle 2 of 110 05-05-2013 19:50 Heat Wave - Richard Castle file:///C:/Users/zainab/Downloads/Richard.Castle_Nikki.Heat.01_Hea... To the extraordinary KB and all my friends at the 12th 3 of 110 05-05-2013 19:50 Heat Wave - Richard Castle file:///C:/Users/zainab/Downloads/Richard.Castle_Nikki.Heat.01_Hea... Contents One It was always the same for her when she arrived… Two Nikki Heat’s footsteps echoed back at her off the concrete… Three Heat and Rook trailed two steps behind Noah Paxton as… Four Nikki didn’t go home following the movie after all. She… Five There is very little chance of a high-speed pursuit on… Six Nikki stepped into the rooftop bar of the Soho House… Seven Even as she stood frozen in her hallway, Nikki’s first… Eight When Detective Heat nosed the Crown Vic out of underground… Nine Nikki Heat’s apartment building was not the Guilford. It was… Ten Nikki led him wordlessly into her bedroom and set the… Eleven Thirty minutes later, Detective Heat stepped off the Guilford’s elevator… Twelve The three detectives and Rook maintained a tense silence as… Thirteen In the precinct interrogation room, the biker, Brian Daniels, seemed… Fourteen Raley came back into the bullpen dangling...
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...Sydney Sheldon - If Tomorrow Comes If Tomorrow Comes Sydney Sheldon Hmmm, looks like another genie got out of the bottle Me Fiction Scanned and fully proofed by nihua, 2002-03-24 v4.1 CR/LFs removed and formatting tidied. pdb conversion by bigjoe. IF TOMORROW COMES by Sidney Sheldon, ©1985 BOOK ONE Chapter 01 New Orleans THURSDAY, FEBRUARY 20--- 11:00 P.M. She undressed slowly, dreamily, and when she was naked, she selected a bright red negligee to wear so that the blood would not show. Doris Whitney looked around the bedroom for the last time to make certain that the pleasant room, grown dear over the past thirty years, was neat and tidy. She opened the drawer of the bedside table and carefully removed the gun. It was shiny black, and terrifyingly cold. She placed it next to the telephone and dialed her daughter's number in Philadelphia. She listened to the echo of the distant ringing. And then there was a soft "Hello?" "Tracy... I just felt like hearing the sound of your voice, darling." "What a nice surprise, Mother." "I hope I didn't wake you up." "No. I was reading. Just getting ready to go to sleep. Charles and I were going out for dinner, but the weather's too nasty. It's snowing hard here. What's it doing there?" Dear God, we're talking about the weather, Doris Whitney thought, when there's so much I want to tell her. And can't. "Mother? Are you there?" Doris Whitney stared out the window. "It's raining." And she thought, How melodramatically appropriate. Like an...
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...NORTH AND SOUTH NORTH AND SOUTH by ELIZABETH GASKELL 1 ELIZABETH GASKELL 2 NORTH AND SOUTH First published in serial form in Household Words in 1854-1855 and in volume form in 1855. Republished 2012 by 27 Northen Grove Manchester M20 2NL www.malcsbooks.com 3 ELIZABETH GASKELL 4 NORTH AND SOUTH VOLUME I On its appearance in 'Household Words,' this tale was obliged to conform to the conditions imposed by the requirements of a weekly publication, and likewise to confine itself within certain advertised limits, in order that faith might be kept with the public. Although these conditions were made as light as they well could be, the author found it impossible to develope the story in the manner originally intended, and, more especially, was compelled to hurry on events with an improbable rapidity towards the close. In some degree to remedy this obvious defect, various short passages have been inserted, and several new chapters added. With this brief explanation, the tale is commended to the kindness of the reader; 'Beseking hym lowly, of mercy and pite, Of its rude makyng to have compassion.' ____ 5 ELIZABETH GASKELL 6 NORTH AND SOUTH CHAPTER I 'HASTE TO THE WEDDING' 'Wooed and married and a'.' dith!' said Margaret, gently, 'Edith!' But, as Margaret half suspected, Edith had fallen asleep. She lay curled up on the sofa in the back drawing-room in Harley Street, looking very lovely in her white muslin and blue ribbons. If Titania...
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...B oB Marley Recent Titles in Greenwood Biographies Arnold Schwarzenegger: A Bography Louise Krasniewicz and Michael Blitz Blle Holday: A Bography Meg Greene Elvs Presley: A Bography Kathleen Tracy Shaqulle O’Neal: A Bography Murry R. Nelson Dr. Dre: A Bography John Borgmeyer Bonne and Clyde: A Bography Nate Hendley Martha Stewart: A Bography Joann F. Price Mchael Jordan: A Bography David L. Porter Alex Rodrquez: A Bography Wayne Stewart Steven Spelberg: A Bography Kathi Jackson Madonna: A Bography Mary Cross Jacke Robnson: A Bography Mary Kay Linge B oB Marley a Biography David V. Moskowitz greenwood b iographies GreenwooD Press westPort, connecticut • lonDon Library of Congress Cataloging-in-Publication Data Moskowtz, Davd V. (Davd Vlado), 1969 – Bob Marley : a bography / Davd V. Moskowtz. p. cm. — (Greenwood bographes, ISSN 1540-4900) Dscography: p. Includes bblographcal references and ndex. ISBN-13: 978–0–313–33879–3 (alk. paper) ISBN-10: 0–313–33879–5 (alk. paper) 1. Marley, Bob. 2. Reggae muscans —Jamaca—Bography. I. Ttle. ML420.M3313M66 2007 782.421646092—dc22 [B] 2007018313 Brtsh Lbrary Catalogung n Publcaton Data s avalable. Copyrght © 2007 by Davd V. Moskowtz All rghts reserved. No porton of ths book may be reproduced, by any process or technque, wthout the express wrtten consent of the publsher. Lbrary of Congress Catalog Card Number:...
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...Growing Up Asian in Australia file:///D|/ /Calibre Library/Wei Zhi/Growing Up Asian in Australia (799)/text/part0000.html[2014-6-18 23:54:32] Growing Up Asian in Australia file:///D|/ /Calibre Library/Wei Zhi/Growing Up Asian in Australia (799)/text/part0000.html[2014-6-18 23:54:32] Growing Up Asian in Australia Growing up Asian in Australia file:///D|/ /Calibre Library/Wei Zhi/Growing Up Asian in Australia (799)/text/part0001.html[2014-6-18 23:54:33] Growing Up Asian in Australia Growing up Asian in Australia ...................................... Alice Pung Edited by file:///D|/ /Calibre Library/Wei Zhi/Growing Up Asian in Australia (799)/text/part0002.html[2014-6-18 23:54:33] Growing Up Asian in Australia Published by Black Inc., an imprint of Schwartz Media Pty Ltd Level 5, 289 Flinders Lane Melbourne Victoria 3000 Australia email: enquiries@blackincbooks.com http://www.blackincbooks.com Introduction and this collection © Alice Pung & Black Inc. Individual works © retained by the authors. Reprinted 2008 . ALL RIGHTS RESERVED. 2008. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form by any means electronic, mechanical, photocopying, recording or otherwise without the prior consent of the publishers. Photo of Hoa Pham by Alister Air. Photo of Joy Hopwood by Yanna Black. The National Library of Australia Cataloguing-in-Publication entry: Pung, Alice (ed.) Growing up...
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