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Customer Service can refer to the practice of providing people with a positive, helpful experience before, during or after a purchase. It also can refer to a department within a company that focuses on providing assistance. Employees can engage with individuals face-to-face, by phone, or through written communication. According to 1Service Manager.com, the definition for "Customer Service" is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner. Customer Service is the provision of service to customers, before, during and after a purchase. According to 2Turban et al.(2002), "Customer Service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation." The importance of customer service may vary by a product or service, industry and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest," according to 3Micah Solomon. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From the perspective, customer service should be included as part of an overall approach to the systematic improvement. A customer service experience can change the entire perception a customer has of the organization. Some had argued that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy. To address this arguement, many organizations have employed a variety of methods

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