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Cisco Case Questions 1. At the start of the case, Cisco’s information systems are failing, yet no one steps forward to lead the effort to replace them. Why is this? Why were no managers eager to take on this project?
At the beginning of the case, Cisco’s information systems were failing because they were experiencing exponential growth and the IT systems that were in place could not provide the reliability and maintenance for this magnitude of growth. Companies that experience this kind of growth usually make decisions based off the status quo and assume that what has worked in the past will continue to work going forward. In addition, with such sizable growth, implementing changes to the company’s information systems can have substantial effects on the continued success of the company, making any recommendation for change extremely daunting. Coupled with the fact that most people are change averse, no one wanted to run over the legacy systems Cisco already had in place so they just tried to continue to Band-Aid the issues with system replacements. Managers were not eager to take on this project

Although it was clear by 1993 that there was a significant misalignment between the capability of the legacy UNIX-based system and the business demand based on growth, no one within the company had led an effort to replace the old system. One reason was likely due to the lack of direction for such a project, as the CIO had originally instructed each business unit to select their own application and timing of implementation. This type of decentralized decision-making was unfamiliar at Cisco, a company who thrived on standardization and centralization. As such, no one manager of a business unit was eager to be the first to go to the board for approval to invest a large amount of time and money to replace the legacy system with an application for

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