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Submitted By saugustin07
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Clark Atlanta University
College of Arts & Sciences
Department of Public Administration

Sabine Kelly Augustin
Concept Paper

Master of Public Administration Program
Advisor: Dr. Rhonda L. Franklin

Fall 2014

CONCEPT PAPER GUIDELINES
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Please use the following format to develop your concept paper (must be typed.)
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SECTION I: CONCEPTUAL FRAMEWORK

1. Tentative Project Title: (No more than 15 words)

2. Name of Organization: (Name of Agency and/or Department/Unit)
United States Department of Veterans Affairs
Atlanta Medical Center
Quality Management

3. Internship Position: Brief and concise description of the internship and the student’s role as an intern.
The Atlanta Quality Management Office supports the mission of the medical center by monitoring processes, identifying the deficiencies, educating staff, analyzing data and facilitating improvements so that can assist the medical center staff in providing a high quality of health and wellness service to veterans. (Office of Quality Management, Atlanta VA Medical Center Intranet, 2012)
Quality Management (QM) Office intern was responsible for tracking performance measures and standards based on Federal Department of Veterans Affairs Standards. Medical Center Memorandums (MCMs) are the central policies the hospital operates by, the QM intern was responsible for oversight of MCMs. Each MCM requires planning, drafting, formatting, approval and evaluation. The intern ensured correct status of each MCM facility wide. Each quarter a newsletter was created by the intern to inform employees, veterans and visitors of new, updated and rescinded MCMs.
The intern was responsible for initiating projects and teams for quality improvement. Projects included, decreasing veterans wait times in

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