...Bharti Airtel’s “Back to School” Campaign SIP project report submitted in partial fulfillment of requirements for the PGDM programme Submitted by Ankita Agrawal 2010038 Company Guide Mr. Tarun Hans Faculty Guide Prof. Subodh Tagare Institute of Management Technology, Nagpur PGDM 2010-12 Page 1 Acknowledgement I am grateful to Bharti Airtel Limited for giving me the opportunity to do my Summer Internship Project with the organization and for providing an opportunity to work on a challenging project. I would like to extend my gratitude to various people who provided their continuous support during these two months of my Project. I would like to thank my project guide Mr. Tarun Hans for giving me the flexibility and freedom to understand the scope of the project. I thank him for his support and patience with me despite being hard pressed for time. His continuous guidance and support is deeply appreciated. I would also like to acknowledge the nurturing hand extended by Ms. Preeti Sharma (Head, Brand and Communication, Delhi-NCR, Airtel) during the course of the project. I greatly value the constant encouragement and direction shown by her during my internship. Her views enabled me to gain practical insights about the subject matter of this project and the telecom industry in general. I want to pay acknowledgements to our Institute (Institute of Management Technology, Nagpur) for instilling in me the confidence to work on such a wonderful project. I would...
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...The assignment has been completed by the knowledge that we have gathered from the course MKT-301. We are thankful to all those people who provided us important information and gave us valuable advices. We would be happy if you read the report carefully and we will be trying to answer all the questions that you have about the assignment. We have tried our level best to complete this assignment meaningfully and correctly, as much as possible. We do believe that our tiresome effort will help you to get ahead with this sort of venture. In this case it will be meaningful to us. However, if you need any assistance in interpreting this assignment please contact us without any kind of hesitation. Thanking you, Best Regards, Tasnova Alam Signature ………………. Executive summary Airtel Bangladesh is one of the largest growing mobile phone companies in Bangladesh. Although the market share of Airtel Bangladesh limited in Bangladesh is very low but it is the 3rd largest mobile phone operator all over the world. It is a great matter of interest that the market growth rate of Airtel is very high comparative to other operators. It is operating its business in 21 countries. So it has better skills in the sector of providing better customer services. Airtel is trying to satisfy its customers...
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...SECTOR (A CASE STUDY ON SYLHET ZONE) REPORT ON CUSTOMER SERVICE IN TELECOM SECTOR IN SYLHET ZONE Course Code: BUS-214 Course Title: Business Communication Submitted to: Tanvir Ahmad Torophder Lecturer Department of Business Administration Submitted by: Group Name: Name ID No. Samad Ahmed Chowdhury 1001010010 Tanzina Akther 1001010014 Rumena Akther Chowdhury 1001010016 Aysha Jahan Reme 1001010017 Nasima Begum 1001010018 S.M. Humayoun Kabir 1001010019 Md. Abdul Wadud 1001010036 24th Batch, Section-A Department of Business Administration Leading University, Sylhet Submission Date: May 5, 2011 May 05, 2011 Tanvir Ahmad Torophder Lecturer Department of Business Administration Leading University Sylhet- 3100 Subject: Submission of report on “Customer Service in Telecom Sector “(a case study on Sylhet zone) Dear Sir: We the SPARK group glad to present our report on “ Customer Service in Telecom Sector “ (a case study on Sylhet zone) that you have offered us to prepare as a requirement of Business Communication course. This report provides us with a learning experience & knowledge. We tried our best to gather most complete & relevant information. We are greatly hopeful that this report will meet up your expectation & will clarify the idea about the subject. We tried to prepare this report according to your prescribed guidelines. While working on this report we have gained valuable knowledge...
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...Methodology of The Study A report with a gather of information is not easy to make from a specific source and one source. I have tried to gather a lot of information from different source and it helps to make the report with gathered information. I have used different method for collecting information. The basic method is two types. Primary Source It is the source of information from where can be collect directly. It is more reliable to make a report. These sources are desk report, eye conduct, discussion with any topics, and observation of employees. Secondary Source It is another source of collecting information but not reliable. Basically it collects from outside sources. This reports secondary source is • From internet • Related books • Related publications • Newspapers • Magazines Problem of the Study There are enough fields which sources are can help to go in deep. But for some limitation I can’t go in every place for collecting information. These are • Time allocation. • I collect the information from some specific person. Every person is not permitted to give me information. • Company is not giving me all information for their rules and regulation. • Maximum information are kept in secured. • All documents aren’t collected timely. Company overview Bharti Airtel Limited, commonly known as airtel, is an Indian telecommunications company that operates in 19 countries across South Asia, Africa and the Channel Islands. It operates a GSM network in all...
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...INDIAN INSTITUTE OF MANAGEMENT BANGALORE COMPETITION AND STRATEGY Final Project Report Submitted to: Prof. S Chandrasekhar Submitted on March 16, 2012 by AKASH SINGH 1111003 Section – A CHANDER PRAKASH 1111018 Section – A PRABHA KUMARI 1111048 Section – A SHIVASHEESH 1111064 Section – A KARAN KUCHINAD 1111033 Section – A Table of Contents 1. 2. INTRODUCTION ................................................................................................................................. 3 ANALYSIS OF FIRM'S COMPETITIVE STRATEGY ................................................................................. 4 2.1. BCG Matrix .................................................................................................................................... 4 2.2. Multidimensional Analysis ........................................................................................................... 5 2.3. ANSOFF Matrix ............................................................................................................................. 5 3. SUSTAINABILITY OF AIRTEL'S STRATEGY ........................................................................................... 6 3.1. Strong Supplier relationship.......................................................................................................... 6 3.2. Strong Distribution Channel .......................................................................................................... 6 3.3. Regular...
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...CHP-1, INTRODUCTION ON BHARTI AIRTEL Bharti Airtel Limited, commonly known as Airtel, is an Indian telecommunications services company headquartered at New Delhi, India. It operates in 20 countries across South Asia, Africa and the Channel Islands. Airtel has GSM network in all countries, providing 2G, 3G and 4G services depending upon the country of operation. Airtel is the world's third-largest mobile tele communications company with over 261 million subscribers across 20 countries as of August 2012. It is the largest cellular service provider in India, with 185.92 million subscribers as of September 2012. Airtel is the third largest in-country mobile operator by subscriber base, behind China Mobile and China Unicom. Airtel is the largest provider of mobile telephony and second largest provider of fixed telephony in India, and is also a provider of broadband and subscription television services. It offers its telecom services under the airtel brand, and is headed by Sunil Bharti Mittal. Bharti Airtel is the first Indian telecom service provider to achieve Cisco Gold Certification. It also acts as a carrier for national and international long distance communication services. The company has a submarine cable landing station at Chennai, which connects the submarine cable connecting Chennai and Singapore. Airtel is credited with pioneering the business strategy of outsourcing all of its business operations except marketing, sales and finance and building the 'minutes factory'...
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...COMPARATIVE ANALYSIS OF MARKET STRATEGY BETWEEN AIRTEL AND IDEA IN INDIAN TELECOM SECTOR POSTED BY Skyline Business School / July 06, 2010 / POSTED IN Dissertation • TAGS: Disseration reprt marketing Name: Hemraj Meena (2008 -2010) Title: COMPARATIVE ANALYSIS OF MARKET STRATEGY BETWEEN AIRTEL AND IDEA IN INDIAN TELECOM SECTOR Executive Summary The Indian telecommunications Network with 250m telephone connections is the fifth largest in the world and is the second largest among the emerging economies of Asia. This study report based on basic principals in telecom sector that affect the company’s profit margin. In today’s scenario companies trying to reduce prices. In this competition making profit is a big issue. This study is based on the comparative analysis of two major companies AIRTEL and IDEA. In this we found that in which services companies can reduce our cost and make profit through them. This research based on primary data so I have selected 30 telecom stores. This is a primary research that conducted in Gurgaon (NCR) area. Through a questionnaire data had collected. And according to the questionnaire I have done analysis of telecom player’s services that they provided to the customer as well as retailers. Retailer is the representative of telecom companies and also has the knowledge about the customer’s preference and demand. That is the reason to choose retailer for research. Here we can found huge audience feedback. The sample collected from different...
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...Bharti Airtel Limited Annual Report 2010-11 Board of directors Sunil Bharti Mittal Akhil Gupta Chua Sock Koong N. Kumar Ajay Lal Craig Ehrlich Pulak Prasad Rakesh Bharti Mittal Tan Yong Choo Evan Mervyn Davies Rajan Bharti Mittal Hui Weng Cheong Nikesh Arora Salim Ahmed Salim Tsun-yan Hsieh Manoj Kohli Table of contents Corporate information Performance at a glance rformance Chairman's message airman's CEO (International) & JMD's message O (Internation onal) on CEO (India & South Asia)'s message O (India dia Corporate social responsibility rporate po Directors' report rectors' e Management discussio & analysis nage agement discussion ssio ssion Report on corporate governance governance port ver ve Secretarial audit report report cretarial o Standalone financial stateme with Aud ors' report Auditors' ndalone a statements ments me e uditors r Consolidated financial statements with Auditors' report nsolidated financial statements w i nt with t 2 3 4 6 8 10 0 1 14 24 30 47 48 103 1 Bharti Airtel Annual Report 2010-11 Corporate information Board of directors Mr. Sunil Bharti Mittal Chairman & Managing Director Mr. Manoj Kohli CEO (International) & Joint Managing Director Non-executive directors Mr. Ajay Lal Mr. Akhil Gupta Ms. Chua Sock Koong Mr. Craig Ehrlich Lord Evan Mervyn Davies Mr. Hui Weng Cheong Mr. N. Kumar Mr. Nikesh Arora Mr. Pulak Prasad Mr. Rajan Bharti Mittal Mr. Rakesh Bharti Mittal H.E. Dr. Salim Ahmed...
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...Recruitment and Selection process of Airtel Bangladesh Limited: An Evaluation CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY This report is prepared to fulfill the partial requirement of the Internship program of the Evening MBA program of the Department of Management Studies, University of Dhaka. Similar to any other university or business school after completion of the MBA program (academic courses) every student must have to complete the internship program as a required course for the degree of MBA. The main purpose of the program is to know the real life situation. The topic of my report is “Recruitment and Selection Process on Airtel Bangladesh Limited: An Evaluation”. In the age of globalization and the modernization mobile phone has become a more important item to stay connected to their nearest and dearest ones. Not more than ten years before, people could not imagine about mobile phone which was considered to be luxury phone. But now people cannot think without the mobile phone and considered to be a necessary item. There are in total six telecommunication operators operating throughout Bangladesh. The six telecommunication operators are- Grameenphone Ltd, Airtel Bangladesh Ltd, Robi Axiata Ltd, Banglalink, Teletalk and City Cell. In Bangladesh, Airtel Bangladesh Limited is one of the fastest growing mobile service providers and is a concern of Bharti Airtel Limited, a leading global telecommunications service provider. The company offers a wide...
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...Together good things happen... Bharti Airtel Annual Report 2009-10 Airtel centre The Airtel Centre – Inaugurated on November 13, 2009 Centre of excellence that houses more than 3,000 employees, 13 offices and spread over 600,000 sq.ft. Table Bharti Airtel Annual Report 2010 of contents 1 Corporate information 2 Corporate history and Top 30 shareholders 3 Performance at a glance 4 Awards & honours 5 Chairman’s message 6 Board of directors 7 CEO (International) & JMD’s message 8 CEO (India & South Asia)‘s message 9 Together good things happen 10 Corporate social responsibility 11 Directors’ report 12 Management discussion & analysis 13 Report on corporate governance 14 Secretarial audit report 15 Standalone financial statements with Auditors’ report 16 Consolidated financial statements with Auditors’ report 17 Notice of annual general meeting 2 3 4 5 6 8 12 14 18 24 32 40 46 63 64 115 159 1 Corporate Board of directors Sunil Bharti Mittal Chairman and Managing Director information Group General Counsel & Company Secretary Vijaya Sampath Statutory Auditors Manoj Kohli CEO (International) & Joint Managing Director Non-executive directors Ajay Lal Akhil Gupta Arun Bharat Ram Chua Sock Koong Craig Edward Ehrlich Lim Chuan Poh N. Kumar Nikesh Arora Pulak Chandan Prasad Rajan Bharti Mittal Rakesh Bharti Mittal Tan Yong Choo CEO (India & South Asia) Sanjay Kapoor S.R. Batliboi & Associates, Chartered Accountants Auditors – US GAAP Ernst & Young...
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...“User acceptance and Behavioral Intention towards using Airtel 3G Mobile Services ’’ By Tasnia Binte Sikder ID: 1120328 An Internship report presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH September, 2014 “User acceptance and Behavioral Intention towards using Airtel 3G Mobile Services ’’ By Tasnia Binte Sikder ID: 1120328 ...
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...article center Tuesday, July 24, 2012 mkt plan final mkt plan final 1. Introduction of “Tea Garden” Tea is the most popular non-intoxicating beverage in the world enjoyed by the rich and poor alike. Tea drinking was quite common in every part of the world. The most popular form of value addition is selling branded tea. This involves not only the packing of tea but also blending of other varieties to maintain consistency of taste. To arrive at a blend, expert tea tasters sample hundreds of liquors. Convenient drinks like instant tea (soluble tea powder), tea bags (bags are dipped in hot water), ready to drink (served in cans) and flavored tea (with vanilla, strawberry flavor) are becoming popular in developed countries like the USA and Japan. So we bring our new product “Tea Garden”: The ultimate readymade milk tea in the Bangladeshi market. But this product is quite different from other. Every one offer this kind of product in a powdered form which need to boil in water for 2-3 minutes and then filter it to drink but this is time consuming, other company provide tea bag of raw tea and other market this as a form of cans. But we bring this product in a tea bag with separated chamber for each item that is sugar, milk and tea leaves. This product is completely new in Bangladeshi market. We are going to introduce this product with the slogan “Refreshing Bangladesh”. And we are here to refresh the Bangladesh again with a strong sprite. 1.1 Product Preview This product...
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...a happy, empowered and sustainable life for everyone Bharti Airtel Ltd. India Sustainability Report 2011- ‘12 mob ile m oney know ledge mobile health mobile education l TV digita mobil e agri cultur e internet the backdrop The Indian economy has seen a significant development in the last two decades. Several hundred million people are benefiting from the country’s progress. Concurrently, India’s population too has risen to more than 1.2 billion, placing an increasing burden on existing resources. Access to basic services like education, health, financial services, banking etc. are often beyond the means of the common person. Airtel’s sustainability journey endeavours to contribute further to our society and to our environment. It is our firm belief that not a single man, woman or child should be denied access to education, health and prosperity. We believe in social inclusion of people everywhere, and have made this the cornerstone of our sustainability programme. We leverage our network presence, reach and accessibility, through mobile telephony, direct-to-home television and broadband services, to contribute towards a sustainable future, not just for people everywhere but also for our planet and economy. We are confident that we can be a force of good, positive change, in society and also augment the efforts of the government, public-private groups, Bharti Foundation and NGOs in the area of sustainability. In 2011, we made a commitment...
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...project. · TATA GSM & 3G Managed Services Project. · Airtel 3G Managed Services Project. Key Performance: Ø Automated the TATA GSM & Airtel Fault report saving 1 Hour of daily report preparation. Ø Initiative in starting L1 FM tracker in Fault management process improving the performance of Network. Ø Starting a new report NPR (Network performance report) for analyzing the network so that network performance could be improved. Ø Taking initiatives in giving demos to customers about the Huawei Tools. Responsibilities included: Ø Currently working with Huawei Telecommunications India Pvt.Ltd. as a Configuration fault Management Engineer (front office). In Managed Services Department Ø Started 3G monitoring patterns & fault management process for both TATA & Airtel. Ø Undertaking 3G Traning network: · WCDMA principles · Hardware knowledge of Huawei RNC & BTS products. · 3G architecture & interfaces. · 3G protocols & protocol stack. Ø Participated in a shift pattern for monitoring 24x7 using the Huawei Monitoring tools Like EMS tools (M2000 for NSS and BSS). Ø Monitoring of alarms gets Supports through Trouble Ticket management with the NMS TT-Tools like MOS 5100 and MOS 7100. Ø Worked as shift lead for TATA GSM. Ø Working as shift lead for Alarm surveillance team(Airtel GSM). Ø Handled generation & analysis of various daily reports. Such as: Outage Reports, Quality Reports and CDR Reports. Ø Get Training for Rehoming of BTS from one BSC to other...
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...A Project Report On “Comparative analysis of MARKETING STRATEGIES OF Vodafone & AIRTEL” Submitted for the partial fulfillment of the requirement For the award of degree of “Master OF BUSINESS ADMINISTRATION” SUBMITTED BY:Umesh Garg MBA 1V Sem. Roll No. 08/MBA042 SUBMITTED TO Mr. Narender Tanwar Head of Management department Bhawani Shankar anangpuria institute of technology & management Alampur, Faridabad-121004 ACKNOWLEDGEMENT I Umesh Garg, sincerely thankful to all those people who have been giving me any kind of assistance in the making of this project report. I express my gratitude to Mrs. Priyanka Singh, who has through her vast experience and knowledge has been able to guide me, both ably and successfully towards the completion of the project. I express my gratitude to Bhawani Shankar Anangpuria Institute of Technology & Management, Faridabad I would hereby, make most of the opportunity by expressing my sincerest thanks to all my faculties whose teachings gave me conceptual understanding and clarity of comprehension, which ultimately made my job more easy. Credit also goes to all my friends whose encouragement kept me in good stead. Their continuous support has given me the strength and confidence to complete the project without any difficulty. Last of all but not the least I would like to acknowledge my gratitude to the respondents without whom this survey would have been incomplete. I am also thankful to authority of Airtel & Vodafone for providing me...
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