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Report Pos Online Malaysia

In:

Submitted By lissazreen
Words 1561
Pages 7
1.0Introduction
Today’s fast changing market is forcing POS Malaysia into a revolutionary transformation in the following areas:
- To build POS Malaysia brand value “Efficiency”
- To re-engineer
- To innovate
- To move into new area of opportunity in e-commerce
POS has plenty of room to reinvent and improve itself by offering new services while continuing to capitalize on its mass user base (28million).
The transformation challenges include:
- Customer driven
- IT to focus
- Funding the transformation
- Labour force migration to new function
- Talent management
- Strategic collaboration with competitors
- Strategic collaboration with alliance.

In order to achieve these enormously ambitious goals, POS Malaysia needs to improve in three major aspects:
- Right structure – service oriented operational excellence
- Right culture of efficient, trust and integrity
- Right team of excellence 1.0 The type of services or products the company products
Pos Malaysia Berhad is the exclusive provider mail services in Malaysia. The history of Pos Malaysia can be traced back to the early 1800s. Pos Malaysia service is a vital part of the nation’s logistic system and providing a delivery platform that is reliable, secure and affordable. Employ more than 16,000 people, over 1,000 physical outlets nationwide comprising more than 700 Post Offices and more than 300 Pos Mini. On top of that, we are represented by more than 100 Independent Postal Agent all over Malaysia reaching more than 6 million addresses nationwide. Pos Malaysia also offers Drive- Thru Counters Our service include:
- Sale of stamps
- Encashment of Postal Orders and Money Orders
- Payment of bill
The blend of its solid market strength and market freedom enables Pos Malaysia Berhad to explore and adapt to new business opportunities beyond the ‘traditional postal

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