...Why should companies adopt TQM? JAMES YEH, LAURA PINEDA, STELLA SUN Introduction Total Quality Management explodes on the international since 1980. It is a management strategy which focuses on enhancing quality of not only the product, but also the customer satisfaction and all the processes in the organization, such as marketing, financing, manufacturing, training and so on. Its basic concept is that the entire company continuously aims to improve the quality as well as to reach the perfect quality associated with performance success and economic condition. TQM stresses the creative involvement of each person from CEO down, in the quest for quality. How can company succeed in ameliorating organizational performance? The process of TQM is the answer. Review of the Literature The notion of TQM was briefly introduced by Faigenbaum, he defines TQM as “an effective system for integrating the quality development, quality maintenance and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow for full customers and satisfaction.” In addition W.E Deming states that quality should start by the top management, and J.M. Juran pointed out that motivation and involvement are associated with quality improvement. Following these three researchers, other authors have developed the conception of TQM. TQM does help improve the development of the company but it is important to consider...
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...one of the famous four international accounting firms, the others are KPMG , Ernst & Young and Deloitte, it was founded by Price Waterhouse and Coopers & Lybrand in 1998. The company provides 6 main parts of sevice, which are audit and assurance service, consulting dealing government service and human resouce service, IFRS reporting and private company service, risk assurance service and tax service. PwC has many huge clients all over the world. Their major customers are IBM, NTT , Dell Computer , Ford, Chevrolet , and Nokia ect. Form the data which show that in the Fortune 500, in the 83% of PwC clients, ther are 29% audit clients. PwC are spread more than 150 countries and they hire over 161,000 staff. In the siutation analysis reprot the company grabs the huge share in the international market. Comparing with other big three accouting company, PwC has three advantages. To begin with is the new consulting service which is designed to help the fledgling high-tech companies. PWC consulting will provide help for the company's early start, create business models and attract investment and other aspects. At present, the company in the high-tech fields of customers including Systems Cisco and Hewlett-Packard Co. PWC management consulting company firmly believe that the Internet and e-commerce as a new way to establish a company - customer relationship has an important strategic advantage. "Electronic commerce is an important growth point of PWC," said a consultant...
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...Task 1 – P5 Any projects are carried out under certain constraints. Traditionally, they are cost, time, and scope. The Project Management Triangle that called Triple Constraint is a model of the constraints of project management show on the corners of the triangle to show opposition. The problems that may have arisen in relation to the triple contraint :- 1. Delay in the completion date – due to unavailability of resources (either people or materials) : The project delay due to faced huge issues as steel prices rocketed and concrete supply became unpredictable. This will delay the time for completions. To restore the triple constraint is to find alternative resources by finding other suppliers and/or ensure the supply lines continued – with main contractor Civilco crucially producing the goods at a time as this will reduce the scope and it may also reduce budget. 2. Budget over-runs – due to either the requirement for additional resources to complete the project on time, or as result of additional work being required or additional costs of resources (either people or materials) : This happen when the project at 70 per cent complete, the worldwide financial crisis struck, posing the biggest challenge in the three-phase initiative. In order to make it on time, as a project manager, need to add on resources, increase the mainpower and increase budget to pay for overtime so that it can complete within the time frame. As a project manager established and gain best practice...
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...Ass The Assignation of JFK and the Conspiracy Theory Jayme Jackson DeVry University Contemporary History HIST410 Professor Lisa Jones December 14, 2013 The Assignation of JFK and the Conspiracy Theory November 22, 1963 was an unforgettable day in American history. On this day the thirty-fifth President of the United States, John F. Kennedy (JFK), was assassinated in Dallas, Texas while he rode in an open limousine with Texas Governor John Conally (Wicker, 1963). He received fatal head wounds caused by one of the bullets from the shooting. Lee Harvey Oswald (Oswald), the only person ever formally accused of the assassination, ran away from the Texas Book Depository where he worked, and was stopped for questioning by a police official. At which time, Oswald killed the officer with a revolver he had hidden (Wicker, 1963). Oswald fled to the Texas Theater and within a short time period he was apprehended by the police and brought into a police station (Wicker, 1963). Although Lee Harvey Oswald was accused of the crime, he was murdered by Jack Ruby and never prosecuted for the assassination. Since the tragic events that occurred in November of 1963, there have been many theories that the murder of President John F. Kennedy was done as part of a conspiracy. As this year of 2013 it has been fifty years since the events and people are still mystified with the assassination of JFK and the possible conspiracy theories. An important fact that Americans and people worldwide...
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...MARKET TRENDS IN THE ASIA PACIFIC LNG INDUSTRY CONTENTS SUMMARY …………………………………………………………………........... 3 1. INTRODUCTION .………………………………………………………………... 4 2. TRENDS IN ASIA PACIFIC LNG TRADE ………………………………………. 4 3.1 LNG Consumption & Demand – Importing Countries …………………... 4 3.2 LNG Reserves, Production & Supply ……………………………………. 5 3.3.1 Type of Contracts ………………………………………………… 5 3.3.2 Exporting Countries ……………………………………………… 6 3. FUTURE OUTLOOK ……………………………………………………….. 7 4.3 Demand & Import Infrastructure ……………………………………….. 7 4.4 Supply & Production Infrastructure ………………………………..…… 9 4. CONCLUSIONS …………………………………………………………… 9 REFERENCES …………………………………………………………………………… 10 SUMMARY The demand for LNG has grown globally in the recent times and it has grown even more rapidly in the Asia Pacific region where many countries rely solely on imports for all of their gas needs. Gas now accounts for more than a quarter of world’s primary energy consumption. With an increasing emphasis on the environmental issues and the need for cleaner energy, the LNG market is expected to expand at even higher rate in the coming years. This increased demand will put a lot of pressure on the suppliers to explore new fields for development and to enhance their existing production capabilities so as to retain their market share. The purpose of this short essay is to assess the LNG market trends and...
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...|Nestle Australia | | | |Strategic Options and Analysis | | | |5/25/2012 | | | |Student name | Executive Summary The current report is extension of the previous report which evaluated the position of Nestle Australia by using various strategic tools such as SWOT, PESTEL and Porter’s five forces models in order to find out what is the situation in which Nestle Australia is operation. This report extends the information and analysis gathered and done respectively in the first report to perform analysis of the strategic options available with the company by executing TOWS Matrix, a strategic tool. Use of this tools has suggested that the company can not only survive but also can achieve its various objectives in the Australian region but for this, it has to change its Strategic Business Unit (being Australia) strategy and integrated hybrid strategy which...
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...SUMMER INTERSHIP PROJECT REPORT ON “Dabbawala Employee Satisfaction Survey” At Mumbai Dabbawala SUBMITTED IN THE PARTIAL FULFILLMENT OF THE REQUIRMENT FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION BY SHRISH PRATAP SINGH Roll no – (0844370026) (2008-2010) EXCEL SCHOOL OF BUSINESS MATHURA (U.P) (Affiliated to U.P.Technical University,Lucknow) ACKNOWLEDEMENT A task undertaken without offering prayers to almighty and taking blessings from the elders is not a good beginning. Likewise the work completed without acknowledging the assistance to those who were always by my sides to make my efforts fruitful in the task left incomplete. In the beginning, I would like to express my sincere thanks to my Institute teachers for giving me an opportunity to take the practical experience of working life. I convey my sincere thanks to Mr Raghunath Medge or providing me the proper guidance and Mrs. Priyankya Gautam for providing me the opportunity to carry out research effectively and efficiently. I would also like to pay thanks to all my classmates and friends and my family members for co-operating with me and helping me to complete the project. (SHRISH PRATAP SINGH) PREFACE Quality without creativity is meaningless. As changes grow ever more unpredictable creativity is rapidly becoming recognized a core management skill. Today’s business environment demands that managers posses a wide range of knowledge skills and competencies, as well as sound understanding of management...
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...A PROJECT REPROT ON MUTUAL FUNDS IN INDIA EXECUTIVE SUMMARY In few years Mutual Fund has emerged as a tool for ensuring one’s financial well being. Mutual Funds have not only contributed to the India growth story but have also helped families tap into the success of Indian Industry. As information and awareness is rising more and more people are enjoying the benefits of investing in mutual funds. The main reason the number of retail mutual fund investors remains small is that nine in ten people with incomes in India do not know that mutual funds exist. But once people are aware of mutual fund investment opportunities, the number who decide to invest in mutual funds increases to as many as one in five people. The trick for converting a person with no knowledge of mutual funds to a new Mutual Fund customer is to understand which of the potential investors are more likely to buy mutual funds and to use the right arguments in the sales process that customers will accept as important and relevant to their decision. This Project gave me a great learning experience and at the same time it gave me enough scope to implement my analytical ability. The analysis and advice presented in this Project Report is based on market research on the saving and investment practices of the investors and preferences of the investors for investment in Mutual Funds. This Report will help to know about the investors’ Preferences in Mutual Fund means Are they prefer any particular Asset Management Company...
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