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CHAPTER 1
Title: student’s satisfaction toward facilities and services provided College Poly-tech Mara Kuala Lumpur
1.0 Introduction
The first chapter attempt to discuss the background of the study, which provides a general idea on the scope of the study. In addition, this chapter presents the identified research problem and it followed by the objective of the study. Then this chapter will proceeds with the explanation of the importance of the study. The main focus of this study is about student’s satisfactions towards facilities and services provided by College Poly-Tech Mara Kuala Lumpur (KPTM).
Based on Lawrence, O. Picus, et al., Services it can be concluded that there is essentially no relationship between the quality of school facilities and student performance when other factors known to impact student performance are accounted for. This does not suggest investments in school facilities are not important-all children are entitled to attend school in safe, clean, and appropriate educational environments. However, policymakers should be aware that investments in facilities by themselves are unlikely to improve student learning. The main reasons of the writer choose did topic because to identify the factors that influence students satisfactions toward facilities and services provided College Poly-tech Mara Kuala Lumpur services. Besides, the organization can use all the information to perform well to their students with the effective strategies. This topic or this research can help KPTM to serve the good service and facilities to their students.

2.0 Statement of the Problem
2.0.1 The building in KPTM a small. KPTM have a many student causing the student not comfortable for learning and focus to their study. Furthermore at the temporary campus, students are not really comfortable with the study environment. Adewunmi, Omirin et, al. (2011) mention

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