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Contents TITLE 2 INTRODUCTION 3 BACKGROUND OF THE STUDY 3 AIM 4 OBJECTIVES 4 RESEARCH QUESTIONS 4 LITERATURE REVIEW 5 METHODOLOGY AND DATACOLLECTION 5 POPULATION AND SAMPLING 6 DATA ANALYSIS METHODS 6 PARTICIPANTS IN THE STUDY 7 STUDY PERIOD (GANTT CHART) 8 STUDY RESOURCES 9 REFERENCES 9 BIBLIOGRAPHY 9 APPENDICES: 10

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The Impact of Motivation through Incentives for a better Performance - Adaaran Select Meedhupparu

Ahmed Anwar

Athifa Ibrahim
(Academic Supervisor)

Applied Research Project to the Faculty of Hospitality and Tourism Studies
The Maldives National University *

* Introduction
As it is clear, staff motivation is important in all the sectors especially in the tourism sector where we require highly skilled employees to get the best of their output to reach the organizational goals. Therefore, organizations spend a lot on their staff motivation in terms of different incentive approaches, such as financial benefits, training and development, appreciations, rewards and promotions.
As mentioned in the title, the outline of the findings will be focused on the motivation of the staffs on improving their performances by the different incentive packages that they get at the resort. This study will be executed at Adaaran Meedhupparu by giving questionnaire to the staff working in different departments to fill up and return to the scholar to examine the current situation of staff satisfaction on motivation to do their best to increase the efficiency and productivity. * Background of the Study
It has been proven that the staffs are a vital part of an organization and it is the most important resources that need to be utilized fully to achieve the organizational goals and objectives. Today most of the tourism industry pioneers and experts believe that the staffs should be motivated through different types of approaches such as incentives, promotions, appreciation etc. As a result, the desired to perform well must be encouraged by the opportunity for staff to perform and to realize their full potential (Laurie J Mullins, 1995).
It has been observed since the beginning of 21st century when many foreign investments came into existence in the tourism sector in the Maldives, the demand for jobs has dramatically increased for those hotels. As a result many quality staffs from other companies were moving into those hotels as they came with good incentive packages such as competitive salary, service charge, commissions and bonuses, accommodation and other facilities etc. Finally, the lower category resorts hotels like Adaaran Meedhupparu finds difficult to retain their good skilled staffs moving to those properties as these categories of hotels finds difficult to compete with the international five stars and above branded hotels.
Considering this, the main purpose of this study will be to identify the different types of incentives and motivational factors that Addaran Meedhupparu is implementing on their employees’ motivation to increase their performances. Furthermore, it will also help to bring the recommendations to the management on what areas they need to improve, eliminate or change to maximize staff satisfaction that affects the performance.
Aim
The main aim of this project is to explore various incentive programs that are implemented by the organization to increase the level of employee motivation which affects to a better performance towards achieving their goals and objectives.
Objectives
The purpose of this research is to achieve the following objectives:
1. Identify various incentives to increase the staff motivation
2. Examine the impacts of staff motivation that affects the performance
3. Explore possible solutions to increase the employee satisfaction through various incentives * Research Questions
The below questions will be raised to examine the impacts of staff motivation due to various incentives implemented by the hotel. 1. Do the staffs of Adaaran Meedhupparu get incentives to get motivated? 2. What are the kinds of incentives that the company offers to increase their moral? 3. Do the employees of Adaaran Meedhupparu satisfy their current job? 4. What kind of incentives that the staffs like to have most? 5. What are factors that influence the employee motivation towards increasing their performance? 6. What is the employees’ level of satisfaction with the incentive system implemented by the hotel? * Literature Review
To define motivation, it is the willingness to exert high levels of effort towards organizational goals, conditioned by the effort’s ability to satisfy some individual need (Frank, Mary, Tom Baun 1996). Dr Ude and Coker 2012, argues that motivation begins with the realization that individuals have needs or expectations that they want to meet. These needs result in a driving force or behavior to accomplish desired goals. For the companies to be successful in the operation, employee motivation is one of the most important managerial functions to all the organizations as it is very much linked to the employee satisfaction. Motivation is especially important in the hospitality industry where employee satisfaction and competence are key determinants of service quality (Frank, Mary, Tom Baun 1996). Robert 1997, states that employee motivation is always linked to the people’s needs and wants and money is the principal motivator for most of the employees where as others are motivated for some other needs.
There are two principal types of motivation: content theories and process theories. Content theories sates that all the people are motivated by certain common needs whereas process theories identify the factors in any given situation that determine whether an individual will become motivated or not ( Robert 1997 ).
In order to perform well, staff needs to be satisfied and motivated. Therefore, a well-planned incentive packages will increase the staff motivation and leads to increase the individual performance. Linda 2004, explains that an effective incentive program contributes to a company’s overall competitiveness by encouraging superior performance as well as improving company’s earnings and cash flow. * Methodology and data collection

This Study will be conducted at Adaaran Meedhupparu. The data will be collected through questionnaires to examine the impacts of motivation to the staff due to incentives that they get from the hotel that leads to a better performance. The questionnaire will be based on to identify the factors of motivation and the level of satisfaction that the staff gets through incentives. It will also focus on how the staff performance can be increased through various incentive packages. Furthermore, this will help to find out the most important incentive package that the desire to get motivated to perform better.
This research thesis will be consisted of five chapters. They are as follows: 1. Background of the study: in this chapter, the aim and objectives of the research and main cause of it will be discussed. 2. Motivation: this chapter carries the definitions of staff motivation on improving the performance of individual staff in the organizations. This will include the motivational factors that lead to high job satisfaction as well. It also will discuss various motivational theories that are implemented and suggested by researchers to further strengthen the staff satisfaction. 3. Research design: this chapter will contain the tools and data collection methods and how the research will be conducted to get the best findings. 4. Research analysis and findings: Chapter- 4 will explain the data analysis methods and the findings of how important the staff motivation with an attractive incentive package to increase their performance. 5. Recommendations: Based on the findings and analysis the recommendations will be discussed in the final chapter. This will includes the areas that the management needs improve or implement or avoid to satisfying and to retain staff to get their maximum output to reach hotel target in maintaining standards. * Population and Sampling
In order to collect the data, a large size of the population of the resort will be used for sampling. This will cover employees from all the departments with 75%of the total population. All the responses will be collected to examine and analyze to find the actual impacts of staff motivation at Adaaran Meedhupparu. * Data Analysis Methods
In this research, quantitative method will be used collect the data. Quantitative data refer to all such primary and secondary data and can be a product of all research strategies as well as secondary data (Saunders 2009). Therefore, a questionnaire will be used to get all the data and it will consist of three sections. The section-A will be focused on personal details whereas the section-B, the questions will be designed to find out the staff motivation, their performance, satisfaction and how they feel about the incentive packages offered by the hotel and what kind of incentives that they like to get to increase their productivity. Section-C of the question paper will be designed to find out what kind of incentive packages they like to have most, how they feel about the hotel incentive packages and what is their future dreams in working at Adaaran meedhupparu.
After the data collection process the researcher will collect all the questionnaires to start with the analysis. So, the data will be analyzed by using different methods such as calculations and graphs including pie charts, bar graphs etc. * Participants in the Study

In order to carry out this research I will select the staff of Adaaran Meedhupparu as the participants. These participants will be from all the departments with different designations starting from junior staff to the executives. To get the maximum participation, I will get assistance from all the Head Of Departments (HODs). All the other necessary information and data will be collected from the Human Resource (HR) department.

* Study Period (GANTT CHART)

Applied Project Tasks Completion Outline | Tasks | Week 1 | Week 2 | Week 3 | Week 4 | Week 5 | Week 6 | Week 7 | Week 8 | Week 9 | Week 10 | Week 11 | Week 12 | Week 13 | Week 14 | Week 15 | Collect relevant literature sources from MNU library | | | | | | | | | | | | | | | | Meet the academic Supervisor, discuss & finalize the topic | | | | | | | | | | | | | | | | Prepare a learning contract | | | | | | | | | | | | | | | | Meet the academic supervisor & get feedback | | | | | | | | | | | | | | | | Submit the learning contract | | | | | | | | | | | | | | | | Carry on with the main project report | | | | | | | | | | | | | | | | Discuss with project progress with academic supervisor & collect data from relevant sources | | | | | | | | | | | | | | | | Academic supervisor visit the workplace | | | | | | | | | | | | | | | | Meeting with the academic supervisor & proceed with the project | | | | | | | | | | | | | | | | Make necessary amendments on supervisors feedback | | | | | | | | | | | | | | | | Continue with the project | | | | | | | | | | | | | | | | Finalize the project report | | | | | | | | | | | | | | | | Submit the report | | | | | | | | | | | | | | | | Make the presentation | | | | | | | | | | | | | | | | Get advice from the academic supervisor about the presentation | | | | | | | | | | | | | | | | Submit the presentation | | | | | | | | | | | | | | | | Individual presentation & VIVA | | | | | | | | | | | | | | | |

* Resources
The following resources will be required for the research study.
Books: Collection of books available at FHTS library located at FMC.
Journals: Available in the internet that is related to the topic.
Internet: Websites
Hotel: Broachers and SOPs

* References

1. Mc GRAW - HILL (2003), Human Resource Management, 4th Edition, Avenue of the America, New York 2. Laurie J Mullins (1995), Hospitality management A human Resource Approach, 2nd Edition, University of Portsmouth, England 3. Robert H. Woods, Ph.D., CHRE, (1997), Managing Hospitality human resources, 2nd Edition, Educational Institute of Hotel and Motel Association, America 4. Frank M. Go, Mary L. Monachello, Tom Baum, (1996), Human Resource Management in the Hospitality Industry , 1st Edition, John Wiley & Sons Inc. canada

* Bibliography

1. M.Saunders, P.Lewis & A.Thornhill (2009), Research Methods for Business Students, 5th Edition, Prentice Hall 2. Shun Linda Wang (2004), Incentive Compensation: Bonusing and Motivation, Carnegie Mellon University, apps.olin.wustl.edu/faculty/liuh/Research/Brown_Bag_Ross.pdf‎ 3. Randall E. Berkson, Ross W.Martin, Brandon V. Smith (2012), Employee Motivation and its Most Influential Factors, University of Nevada, Reno, rosswmartin.files.wordpress.com/.../employee-motivation-research-proje 4. The Incentive Research Foundation (2002), Incentives, motivation and Work place Performance: Research and Best Practices, New york, www.loyaltyworks.com/incentive-program-research.../ispifullpdf.pdf 5. Stephen A.Ross (2004), Compensation, Incentives, and the Duality of Risk Aversion and riskiness, apps.olin.wustl.edu/faculty/liuh/Research/Brown_Bag_Ross.pdf 6. Dr. Ugwu Ude, Dr. M.A Coker (2012), IOSR Journal of Business and Management (IOSRJBM), Incentive Schemes, Employee Motivation and Productivity in Organizations in Nigeria: Analytical Linkages, University of Calabar, Nigeria, www.iosrjournals.org 7. Calista Lai (2009), Motivating Staff through Incentive programs, Bachelors’ Thesis, School of Business Administration, Jyvaskyla University of Applied Sciences, www.loyaltyworks.com/incentive-program-research.../ispifullpdf.pdf 8. Ritchie Vargas (2009), How to Motivate Your Employees With Incentives and Recognition, http://www.labmanager.com/?articles.view/articleNo/2619/title/How-to-Motivate-Your-Employees-With-Incentives-and-Recognition/ 9. Helen Roberts (2005), Creating motivation, identifying incentives and enablers, and encouraging staff development, http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1705690/

* * APPENDICES:
Annex 1: Questionnaire Cover Letter
Annex 2: Research Consent Form
Annex 3: Research Questionnaire
Annex 4: Research Contract

Annex-1: Questionnaire Cover Letter

Questionnaire Cover Letter

Dear colleagues,
Being a member in the organization I am currently studying at the Faculty of Hospitality and Tourism Studies under the umbrella of Maldives National University towards a Bachelor’s degree in Hotel and Resort Management. As part of my study and to be graduated I am conducting a research on the impact of staff motivation through incentives for better performance- Adaaran Meedhupparu.
I humbly request you to take part in this survey to evaluate the impacts of motivating employees through various incentives for a better performance in achieving the organizational goals and objectives. I assure you that all your responses will not be disclose to anyone else.
The questionnaire contains THREE sections. Please answer all the questions.
I greatly appreciate your contribution towards conducting my research.
Thanking you in advance.

Yours sincerely,

Ahmed Anwar
Student - FHTS
Maldives National University

Annex-2: Research Consent Form

Research Consent Form

Please fill the below consent form to indicate your participation in this research.
Project Title: “The impact of motivation through incentives for a better performance – Adaaran Meedhupparu”.
Name of the Researcher: Ahmed Anwar
Course: Bachelor of Science in Hotel and Resort management
Name of the Institution: Faculty of Hospitality and Tourism Studies( FHTS), Maldives National University

| Please (x) Initial Box | 1.

I confirm that I have read and understand the information sheet for the above study. | | 2. I understand that my participation is voluntary to assist in giving the correct information without giving any reason. |

| 3. I agree to participate in the above study.
Participant name: ……………………………………Establishment: ………………………………………Department: …………………………………………Designation: ……………………………………… = Thank you = |

|
Annex 3: Research Questionnaire
Research Title: The impact of motivation through incentives for a better performance - Adaaran Meedhupparu
Section – A
Please select the best answer that suits you. Some questions may have more than one answer.

1. Your Nationality
Maldivian--------------------------------------------------
Sri Lankan ------------------------------------------------
Indian ------------------------------------------------------
Bangladheshi ---------------------------------------------
Any Other please specify -------------------------------

2. Your job Category
Juinor Staff -----------------------------------------------
Captain ----------------------------------------------------
Supervisor ------------------------------------------------
Executives -----------------------------------------------

3. How long have you been working in this organization?
1 year and below ---------------------------------------- 2- 5 years ------------------------------------------------
5- 7 years -------------------------------------------------
Above 7 years -------------------------------------------

4. What is the department you are working at?
Food & Beverage ---------------------------------------
Front Office ----------------------------------------------
Housekeeping --------------------------------------------
Kitchen -------------------------------------------------
Maintenace------------------------------------------------
Human Resource -------------------------------------

5. What is your average income?
MVR 2000 – MVR 3000 ------------------------------
MVR3000 – MVR 5000 -------------------------------
MVR 5000 – MVR 8000 ------------------------------
MVR 8000 – MVR 10000 -----------------------------
Above MVR 100000------------------------------------ 6. Which of the following factors you think that motivates you best?
Salary -----------------------------------------------------
Promotion ------------------------------------------------
Exra Leaves ----------------------------------------------
Appreciation --------------------------------------------
Any other please specify ------------------------------- 7. Do you think that incentives and other benefits will help to increase your performance?
Highly influence ----------------------------------------
Partly influence -----------------------------------------
Dodes not influnec -------------------------------------
No openion ---------------------------------------------
Section – B
Please mark the most suitable one to you to indicate how strongly you agree or disagree with the statements. 1 Strongly Disagree | 2
Disagree | 3
Neutral | 4
Agree | 5
Strongly Agree |
1. I do get recognition to perform better
2. Gaining respect from my superiors motivates me
3. I am satisfied with the incentives offered by the company
4. my company has interest to give promotion to those who are performing well.
5. I will be more motivated if I get career advancement 6. Financial incentives motives me to perform better
7. Fringe benefits will help me to do my best
8. I will be more motivated if get more responsibility
9. I believe my immediate boss encourages me to
Perform better
10. More training will motive me to do better
11. I am satisfied with the appreciations given by the management
12. I believe I have good working environment at
Adaaran Meedhupparu

Section – C
Please Answer the below Questions 1. What kind of incentives do you believe that will help you to get motivated to perform better?
………………………………………………………………………………………………………………………………………………………………………………………………………………
2. How do you feel about the training and development opportunities offered by the company to develop your skills and performance?
………………………………………………………………………………………………………………………………………………………………………………………………………………
3. Do you think assigning more responsibilities will motivate you to perform better?
………………………………………………………………………………………………………………………………………………………………………………………………………………
4. Do you want get the financial incentives and stay another few years in the same position or do you want to perform well and get promotions?
………………………………………………………………………………………………………………………………………………………………………………………………………………
5. What is your dream working at Adaaran Meedhupparu?
………………………………………………………………………………………………………………………………………………………………………………………………………………

= Thank you for the participation =

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...activities for the quarter 4 which include weekly class discussion, class participation, midterm and final exam * Learned about what Research is and what Research is not. * Eight characteristics of research. * Sub problem – that is a question or problem that must be address before the main problem is resolved. * Hypothesis- that is a reasonable quests that needs to be proving. * I learned about assumption –that is a statement that is presume to be fact. * Learned about theory * Learned about methodology- that is a process a researchers use to collect data and information is research work. * Learned about internet – A researchers use internet to access information online. * Learned about two types of research report which is Juried or refereed – a reviewed report * Nonjuried or nonrefereed – none reviewed report. E.g. Journal report. * Learned about checklist evaluating research- that a report juried that is judge. * Learned that a research that is not screen or viewed by expert is not valid * Guidelines in reviewing research by going to library to sort for information needed for case study. * I learned as a researcher, you must read more than articles. * I learned about research paper / APA Style – that first thing is to choose the research topic. * Learned about what research paper entails, like cover page, table of content, abstract, introduction, summary, conclusion and references. * I learned about APA...

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Research

...Volume 3, number 2 What is critical appraisal? Sponsored by an educational grant from AVENTIS Pharma Alison Hill BSC FFPHM FRCP Director, and Claire Spittlehouse BSc Business Manager, Critical Appraisal Skills Programme, Institute of Health Sciences, Oxford q Critical appraisal is the process of systematically examining research evidence to assess its validity, results and relevance before using it to inform a decision. q Critical appraisal is an essential part of evidence-based clinical practice that includes the process of systematically finding, appraising and acting on evidence of effectiveness. q Critical appraisal allows us to make sense of research evidence and thus begins to close the gap between research and practice. q Randomised controlled trials can minimise bias and use the most appropriate design for studying the effectiveness of a specific intervention or treatment. q Systematic reviews are particularly useful because they usually contain an explicit statement of the objectives, materials and methods, and should be conducted according to explicit and reproducible methodology. q Randomised controlled trials and systematic reviews are not automatically of good quality and should be appraised critically. www.evidence-based-medicine.co.uk Prescribing information is on page 8 1 What is critical appraisal What is critical appraisal? Critical appraisal is one step in the process of evidence-based clinical practice. Evidencebased clinical practice...

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Research

...RESEARCH Research is a process involving a series of steps to collect and analyse the information needed for decision-making in the desired / specific field of inquiry. The term research can be applied to any field of human activity. Research means ‘studious enquiry’ or a systematic, honest and impartial study conducted by trained men using scientific methods. It means detailed study relating to a particular subject. The purpose of research is to find a solution to a particular type of problem or showing the problem a direction towards solution or putting some light in the unknown areas of knowledge for your enlightenment, to that particular area of knowledge-thus research actually help us to understand our reality more clearly, as well as help us to enjoy better living standard. So, research is kind of a project to find out some answers or solutions for a particular area-research. Every project has its scope of work, time-line and resources, that is why you may easily inter -relate research work with a project. There are two different types of research: basic and applied research. These two research types are used in a variety of studies and field disciplines including psychology, biology and chemistry. Basic research is about understanding the various processes between memory, learning, and knowledge. It is about finding information, while it may become applied later, researchers choose to research topic of interest to them. It is about figuring out the answer without...

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