Task1: Writing an email
To: Craig_Jenkins@macville.com.au
From: Pat@macville.com.au
Subject: The responses to the incident, Gary King’s case

Dear Craig Jenkins,
I am writing this email to outlining the organization response to the incident of Gary King. The maintenance manager took Gary to the company doctor when Gary complained of an onset of severe lower back pain while undertaking repairs to machines in the workshop. Subsequently, Gary was given four days off work by the doctor.
Statements made by Gary:
He had a chronic look back condition for over 25 years but he has learned to live with it. He uses a range of strategies to manage it while maintaining espresso machines. He usually follow a self-pacing approach, vary his work tasks, take short rest breaks and change his posture and position as required. He must push it a bit hard on the day of incident.
Comments that Gary made concerning his work environment:
• The work bench is a bit too high to work on easily
• There are two person lift rules but with many staff on customer visits there are not always two people left in the work shop.
• Repair tools are stored under the bench, which makes it hard to reach them easily.
• The seat in the repair van is uncomfortable to sit in for long periods of time.
After discussing the incident with the maintenance manager to discover that Gary (like other technicians) has been given some very repetitive tasks that need to be performed for long periods in a standing position. The entire team is rostered to take breaks at a set time and the work is structured without much flexibility.
According to statement above, here are some recommendations for improved the workplace practices:
1. Adjustments to equipment and machinery: The workbench should be adjustable in order to suit with every worker within the organization and also be able to improve the ergonomics work stations.
2. Adoptions on newer, more ergonomic technology for machine repair in order to help the workers as well as leading to better potential work practices
3. Ensuring that work safety rules are possible to follow for example, the staff within the workshop needs to fulfill the needs when lifting the machine otherwise, the laborsaving devices should be implemented.
4. Adjustments to make rostering more flexible to avoid repetitive strain
5. Adjustments to storage and implemented new working policy and procedure, All workers should know how to work safely and effectively
6. The repair van should be changed in order to support the tasks that need to travel long time periods.
Regards,
Pat