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Reva

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Admap Magazine

October 2004, Issue 454 |[pic] www.warc.com | |[pic]

Consumer Decision-Making

Wendy Gordon
Acacia Avenue
How people make decisions about which brands and products to buy still seems to be one of the great undiscovered secrets in our world of advertising, marketing and research. Despite electronic libraries full to the brim with information from focus groups, usage and attitude studies, tracking, observation and ethnographic studies, our understanding of how people make decisions remains elusive. In fact we appear to be less and less certain about how people really make decisions and even less confident about how we can influence the process.
In some ways, understanding consumer decision-making is far simpler than is generally believed. However, being able to influence what people will do in terms of buying, thinking and behaving in a given context, is infinitely more complex. It is only possible to influence an outcome when our feet are firmly grounded in reality and not in the fantasy that human beings are rational creatures in total control of their decision making capabilities. What we need to do is to shift our thinking from describing human 'doing' to becoming more aware of what it means to be a human 'being'.
The last five years have seen significant advances in understanding how human beings 'work' due to developments in many new and old sciences brain scanning, cognitive experiments, genetic studies, foetal learning and patterning behaviour, physics, and so on. The knowledge no longer sits in separate scientific silos, but is being shared and debated in more generalist and public domains.
We need to debate how this new knowledge challenges conventional models of thinking about consumer decision making. If we remain closed to the debate, we will become proverbial dinosaurs in the eyes of new science.
Handed-down wisdom and

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