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Riordan Mfg

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Process Design for Riordan Manufacturing
Barbara Back Tasheia Pelham Ellison
Jennifer Perrone Cheri Reed
Andreas Tsircou OPS/571
February 13, 2012
William E. Mahoney
February 13, 2012

Dear Riordan Manufacturing Management Team,

Learning Team C has completed the analysis of Riordan Manufacturing’s electric fan design process and has developed a proposal outlining the changes that need to be implemented. The team is proposing to focus on total quality management (TQM); this will allow Riordan to remain focused and efficient in areas of opportunity, and to excel in all aspects of the electric fans that are important to customers. The team’s recommendation is to use quality at the source that will address the following scenarios: proper training for employees, holding employees accountable, and incentives to help motivate employees. TQM will also be implemented within the supply chain including suppliers and transportation; this will decrease costs and improve on-time delivery to customers, which will increase sales.

With the new process transitioning to the just-in-time (JIT) method, the technology portion of the organization will need to be upgraded to a system that monitors from the point of order to the point of delivery. The company will transition from a basic material requirements plan (MRP) to an MRPII system that will allow Riordan to excel in efficiency, lean production, and cost effectiveness.

Applying lean production principles will aid in removing waste, reducing inventory, maximizing process flow, and meeting customer expectations. Communication is key for the organization; this will allow management to empower the employees with a company-wide initiative of continuous improvement. The recommendation is to use make-to-order for standard and custom orders to excel in the customer service arena that will not only retain current

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