Running head: PROBLEM SOLUTION: RIORDAN

Problem Solution: Riordan

Problem Solution: Riordan
Riordan Manufacturing is a multinational corporation led by a competent and dedicated senior management team. Riordan has experienced success with an operation opened in China in the past year and has made a decision to expand by adding a second production site. This new venture presents cross-cultural challenges Riordan has not before faced.
Riordan must solve its problem so it can realize its goal of offering more components around the globe. To do this, a nine-step problem-solving model will be applied starting with identifying of issues and opportunities and ending with the optimal solution, implementation of the solution, and an evaluation of the results.
Situation Analysis
Issue and Opportunity Identification
Riordan Manufacturing has an existing facility in China that has been so successful in the past year, the Chief Executive Officer, Dr. Michael Riordan, has decided to look at the potential of expanding the facility to supply additional components globally. The key players represent a wealth of experience in the chemical and plastics industry, international operations, and working within the China province of Hangzhou. However, the management team has less knowledge of cross-cultural issues that could affect the production and delivery schedules for the new facility (University of Phoenix, 2011).
Riordan has not considered the differences in cultural values in hiring land motivating labor originating from India, Pakistan, and Korea. Therefore, there is an opportunity to become educated on varying cultural beliefs and values. Additionally, it will be crucial for Riordan to further understand their diverse workforce by delving into cultural dimensions of larger cultural groups. Doing so will explain what lies beneath the behaviors and actions of