Risk and Quality Management Assessment Summary
HCS/451
July 31, 2012

Introduction
According to Sollecito and Johnson (2013), “Quality management is a systematic and continuous development that organizations use to deliver products, services, and to distribute merchandise that will meet or exceed consumer expectations. Quality management in healthcare has evolved over the years to address increased demands from consumers related to the quality of care as well as to address problems in patients’ outcomes.” Sometimes, the definition of quality is often elusive because it is perceived differently from person to another person.
According to Shannon (2012), “Risk Management is the process of making and carrying out decisions that will assist in the prevention of adverse events and minimize the effects of those events. Historically, risk management in the health care setting and in health care organizations managed risks in a reactive manner which means each department worked independently to resolve its own issues.”
The purpose of quality and risk management in health care organization in general and in the chosen organization in particular.
The purpose of management of risk in a healthcare setting is first of all, according to Shannon (2012), “it was first previewed into the health care organization as an answer to the “malpractice crisis”. Health care organizations were faced with malpractice verdicts resulting in higher insurance rates. The purpose of quality management in the health care organization is a continuous process that delivers services and products that meet or exceed the patient’s or customer’s expectations. The three principles that provide the basis of quality management based on and which is closely related are: 1. Quality control 2. Quality progress 3. Quality development.
The purpose of risk and quality