Manage Risk

BSBRSK501B

Risk review plan for MacVille PTY LTD
Task 1

Janith Damboragama

MacVille business plan FY 2011/12
Description about the company

Mission
MacVille cafes serve competitively priced, high-quality coffee and gourmet food in a safe and comfortable café-style environment. Our friendly, well-trained staffs provide superior customer service.

Vision
MacVille aims to deliver our valued customers the very best café-going experience. In three years, the business will have established a presence across the Queensland and NSW, with the opening of additional cafes.

Values
• Customer-focus
• Safety
• Teamwork
• Performance excellence

Strategic directions
The strategic context in which MacVille will achieve its mission and vision it through:
• Engaging with customers and customer research
• Developing and improving products and quality

History of Hurley’s Café
Hurley’s café is located in Toowoomba city at Ruthven Street, which is the corner of the two main streets. Also, Hurley’s café is in 130km west of Brisbane. This café is a family own business and some family members were employed on the staff. As a family business café, James was the person who supervises the operations of the store and Mr.Hurley, as manager would initiate with employees salaries.

Scope

- Project
MacVille Pty Ltd has developed a chain of cafes in the Central Business District of Brisbane, Queensland. The board of directors have made the decision to expand their operations in Queensland with the purchase and re-branding of the existing Hurley’s café in Toowoomba, 130km west of Brisbane in Ruthven Street. The assistance manager has significant insight into the store’s operations; it will ensure a smooth transition to the MacVille systems. - Business Unit
MacVille café is in Queen Street, Brisbane,