Executive Summary

With the number of population increasing in city, where it leads to the increment of vehicles. The sufficient of parking spaces for the cars has become a big challenge for all the businesses. This paper will identify the common problems faced nowadays in the shopping malls in Malaysia. An idea (smartphone application) will be proposed for customers to book parking space before going to the shopping mall, check the availability of parking spaces for certain shopping malls pay the parking and enhance the payment for the parking facilities, to overcome the parking problems. This application will integrate the parking facilities, where drivers can book the parking space, pay the parking fees, avoid from wasting time and petrol in searching optimal parking space. The application is to benefits the drivers to shopping malls and also enhance the service quality of a shopping mall.

Contents Title: Integrated Smart Phone Apps for Shopping Mall Parking 3 1.0 Introduction 4 2.0 Problem Statement 5 2.1 Insufficient of parking spaces respond to the growth of population 5 2.2 Distance of parking spaces to the entrance shopping mall 5 2.3 Time consuming in searching parking space 5 2.4 Common issues on the Kiosk machine 6 3.0 Aim 7 3.1 Objective 7 4.0 Research Questions 8 4.1 Domain Questions 8 4.2 Technical questions 8 5.0 Research design 9 5.1 Observation 9 5.1.1 Sample questions for questionnaire 9 5.2 Observation 13 5.2.1 Process of observation 13 5.2.2 Observation details 13 5.2.3 Observation Checklist 15 6.0 Personal Reflection & Conclusion 16 7.0 References 17

Title: Integrated Smart Phone Apps for Shopping Mall Parking
1.0 Introduction
This is a descriptive research on the parking behavior and common parking issues facing by the drivers in a shopping mall.
Shopping center is