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Road to Hell

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SOLVE THE FOLLOWING CASE SYSTEMATICALLY USING CASE STUDY MEHODOLOGY
INDIVIDUAL SUBMISSION TO BE UPLOADED THROUGH MOODLE IN WORD DOCUMENT ON SUNDAY 29th June 2014.

John Baker, chief engineer of the Caribbean Bauxite Company Limited of Barracania in the West Indies, was making his final preparations to leave the island. His promotion to production manager of Keso Mining Corporation near Winnipeg—one of Continental Ore's fast-expanding Canadian enterprises—had been announced a month before, and now everything had been tidied up except the last vital interview with his successor, the able young Barracanian Matthew Rennalls. It was vital that this interview be a success and that Rennalls leave Baker's office uplifted and encouraged to face the challenge of his new job. A touch on the bell would have brought Rennalls walking into the room, but Baker delayed the moment and gazed thoughtfully through the window, considering just exactly what he was going to say and, more particularly, how he was going to say it. Baker, an English expatriate, was 45 years old and had served his 23 years with Continental Ore in many different places: the Far East; several countries of Africa; Europe; and, for the last two years, the West Indies. He had not cared much for his previous assignment in Hamburg and was delighted when the West Indian appointment came through. Climate was not the only attraction. Baker had always preferred working overseas in what were called the developing countries because he felt he had an innate knack—more than most other expatriates working for Continental Ore—of knowing just how to get on with regional staff. Twenty-four hours in Barracania, however, soon made him realize that he would need all of his innate knack if he were to deal effectively with the problems in this field that now awaited him. At his first interview with Glenda Hutchins, the

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