...Texas Roadhouse founder Kent Taylor opened first restaurant in 1993 with a people first philosophy. “His focus on employee happiness was a departure from the conventional management wisdom at a time when competitors were focused solely on taking care of the guest. Claiming the status of legendary is a bold move for any organization. But being bold has never been a problem for Texas Roadhouse. For this $1.2 billion, 325-unit restaurant chain the words “Legendary Food. Legendary Service.” are less mission statement and more sincere commitment to employees, customers, and culture.” (OCTanner, n.d.) “If we take care of our employees, they will take care of our customers” is a common phrase. In your experience, is it actually practiced or is it just a cliché on the wall? Discuss the implications of your answer. “If we take care of our employees, they will take care of our customers” is not an overused expression or idea, but one that is spot-on, and will not go out of style. This may not be an original idea but it is significant in today’s business world. Employees are key stakeholders in an organization’s success and if the employees have an emotional commitment to an organization that means they are engaged and care about their work and organization. As support for this premise a recent Tempkin Employee Engagement Study showed, high employee engagement impacts the bottom line: • Companies with strong financial results report employees to be engaged 75% of the time — compared...
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...------------------------------------------------- Top of Form Case: Texas Roadhouse Won’t Scrimp on Making Employees Happy In: Business and Management Case: Texas Roadhouse Won’t Scrimp on Making Employees Happy “If we take care of our employees, they will take care of our customers” is a common phrase. In your experience, is it actually practiced or is it just a cliché on the wall? Discuss the implications of your answer. Solution: The above phrase holds true in today’s competitive world and is actually practiced, where the focus is on the customer. The phrase is very much applicable for the service-oriented companies, where employees play a huge role in the success of the company. It is believed that employee job satisfaction is directly related to customer satisfaction. The management should take decisions and develop measures to increase the motivation of its employees to serve their customers better. An employee can increase the service quality through five important dimensions, namely, discussed as below: Reliability: The ability of the employees to deliver the promised service to the customer, in promised time and error free transactions, would increase the customer base and boost sales. Assurance: The politeness, knowledge and courtesy of the employees towards customers, in dealing with the products sales and after-sales service, builds a huge amount of trust and confidence. Tangibles: The personality and well-dressed attire of employees, attractive and simple...
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...Performance Reviews via Social Networks LaTavia Willis Dr. Sherbert HRM 500 May 15, 2012 Abstract In this assignment I will be expressing my views on the reference of social networking and how it applies to the daily supplement of assessing performance and the development of employees. This assignment will describe my response in regards to “If you have regular conversations with people, and they know where they stand, then the performance evaluation is maybe unnecessary.” My views whether I agree or disagree with what the statement presents. I will also be comparing and contrasting the effectiveness of the social network performance review to the following age groups: veterans, baby boomers, generation X and Y. “The biggest payoff of these social network style tools may prove to be better performance by the boss.” To state whether or not this statement justifies the time and cost of implementing these systems and provide a rationale. Finally the discussion in this assignment consist of O’Toole statement: “It has been said that Americans are increasingly overworked.” Whether social network type evaluations aid or hinder the overworked American. This assignment will fully explain all views that need to be answered. Introduction: I agree with the statement, “If you have regular conversations with people, and they know where they stand, then the performance evaluation is maybe unnecessary.” In this assignment my views will be proven. I will also be comparing and...
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...good times, Texas Roadhouse and Buffalo Wild Wings are always on top of my priority list. The food is well prepared with the finest ingredients that leave you asking for more. Sipping the ice cold beverages as you watch their wide screens keeps you relaxed and happy each moment. That may explain why many sports fans preferred Texas Roadhouse and Buffalo Wild Wings branches. The Texas Roadhouse is simply the best home away from home. There are spread branches just a stun's –throw away whenever I want something epic. Bring a good experience to spice things up; they normally give directions from wherever you are, so long as you give them your Zip Code. As much as menus vary from location to location, you cannot miss what to eat. The attentive and professional service they give to their guests is one of the reasons why many of them cannot get enough of their high quality food and...
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...Texas Roadhouse Won’t Scrimp on Making Employees Happy Page 1 In my experience I would have to say that the phrase, “If we take care of our employees, they will take care of our customers.” When an employee is happy and content the employee ten times out of ten will definitely take care of the customer. In this case, everything is about attitude and the assurance of providing the employees with incentives. By giving incentives that the employees enjoy and look forward to can bring about competition between the employees to do their very best each and every day. Morale is heightened, turnover is low or minimal. Employees stay where they are happiest. Customers are treated with the utmost respect and customers will comeback. It is great that the company gives back to the community is such a big way. Employees that work for companies that care about the community can also boost the business and morale; it gives a sense of self accomplishment. To be able to say, “I was a part of that project,” gives a sense of pride and to know that you work for a company that wants to help is something big. When an employee treats a customer fairly and appears to go up and beyond, it makes the customer happy and they come back for more; this also help in job security. When a happy customer tells others about the great customer service in which they received; this in turn brings about new customers, which brings in profits. When a company takes care of their employees, the...
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...Assurance: The politeness, knowledge and courtesy of the employees towards customers, in dealing with the products sales and after-sales service, builds a huge amount of trust and confidence. Tangibles: The personality and well-dressed attire of employees, attractive and simple facilities, that are easy to understand, attracts the customers’ base. Empathy: Nowadays, customers demand caring and individual attention from the company’s employees, hence, personal attention provided to each customer helps in increasing the brand value and hence increase sales. Responsiveness: The ability and willingness of the employees to solve the queries of the customers, is an important aspect of service quality, which the customer demands. Texas Roadhouse uses money as a motivator for employees. In today’s economy, describe alternative methods that could be used to motivate their...
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...Week 8 Assignment 4: Case: Texas Roadhouse Won’t Scrimp on Making Employees Happy LaTeesha D. Mungin HRM 500 Dr. Bagwell Strayer University November 27, 2011 “If we take care of our employees, they will take care of our customers” is a common phrase. In your experience, is it actually practiced or is it just a cliché on the wall? I believe that it is just a cliché on the wall because most employers don’t take care of their employees in a way that employees would like them to show appreciation. Most employers don’t follow the phrase. Although most of them are aware of it, but may not believe it applies to the organizations. It is a rare situation for some people to have an opportunity to work for a company that treats employees exceptionally well. It would be helpful if employers would remain loyal to employees but it doesn’t always seem to work that way. It’s a strange relationship – employer and employee. Unfortunately, most do not know how to communicate either way. As a result, there are minor issues that may surface but never addressed and sometimes grow into major issues. The loyalty in the relationship doesn’t always seem to work both ways. Texas Roadhouse uses money as a motivator for employees. In today’s economy, describe alternative methods that could be used to motivate their employees. Since today’s economy is facing financial challenges, employers have an opportunity to motivate employees in other ways such as paid time off, gift cards...
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...Balance of School & Work During my junior year of high school I decided it was time to make my own money and begin to lean away from my parents. Although it is much easier to just ask for money, making my own taught me a lot more in the long run. I was forced to learn how to balance school work, social events, and work all at the same time. Having a job affected me in many positive ways. I learned what it was like to have an income of my own, I made many friends along the way, and I had to manage my time in order to stay on top of my studies. Taking on so many responsibilities at once and only being sixteen had its fair share of ups and downs, but when the weekly pay check came in it made it all worth it. Being a hostess at Texas Roadhouse was an ideal first job for someone like me. The paychecks were not much but the feeling of making money that I worked hard for was a feeling I had never experienced before. I was able to buy things I wanted and know that those items were 100% mine. My job taught me that making money is not always easy and made it me realize that when I asked my parents for money that it really did not just grow on trees. Without having my job in high school I believe I would have continued to rely on my parents for many of my wants. Making money was not the only thing I liked about having my job, along the way I made some really good friends. Working in a popular restaurant brought in people from many of the local high schools and colleges. As I first...
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...The parking area was well lit with ample parking spaces available even though it was a Saturday night around 9:00 p.m. Upon entering, you are in front of the greeter’s desk where you are met with a friendly greeter with a beautiful smile. [Reword to make sentence flow better] You can smell the peanuts and see the floor covered with peanut hulls. You have a choice of sitting at a table, a booth or sitting at the bar. Logan’s Roadhouse is filled with the mixed aromas of menu choices being prepared. You are escorted to the seating area you have chosen. However, to our surprise the entrees arrived before appetizers and I just had a gut feeling that everything would be downhill from here on and believe me it The correct side orders were not with the correct main dish, everyone had ordered steaks; but not the same kind of steak nor were they to be cooked to the same degree. The worst problem was with my mothers’ order, which was a T-bone steak to be cooked well-done (no one else ordered a T-bone) [unnecessary/irrelevant] and her order came back rare. As the saying goes, “a picture is worth a thousand words”, you should have seen my mother’s facial expression when she inserted her knife into her steak and blood oozed out; she was literally seething with fury and ready to walk out and E-mail the corporate office that night. The waitress was very apologetic and my mother was convinced to send the order back. The steak was returned charred on the outside and” medium rare” on the...
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...The Leeds Livery[1] Hugh Tudor had retired early from his position as office manager in a large company. At age 55; he had a reasonable pension and some capital that he had saved. Hugh had lived in Milville for 30 years and was reasonably well known in the community. He was active in a service club, on the executive of a soccer league and a hockey league, and worked with some local charities and fund-raising activities. He was a physically fit and active man who enjoyed challenges and was growing restless in his retirement. Hugh wanted to invest in a small business, not only to add to his income, but also as an entrepreneurial venture that would be challenging and interesting for him. He was considering buying The Leeds Livery, a British pub located in Milville. The pub was located on the edge of town, on the main road running through Milville. It was a five-minute walk from the GO train station. Milville is an Ontario town of 21,000 people. In recent years, its population has grown quite rapidly as people have moved from the Greater Toronto Area (GTA) into less crowded communities with lower real estate prices and a community lifestyle that suits them. Most of these recent arrivals are reasonably prosperous family people who commute daily to professional jobs in the GTA. The Leeds Livery is presently owned by Barry Bilkmore, who lives in Georgeburgh, which is 30 km from Milville. Bilkmore, who practices corporation law in Toronto, bought the pub as an investment...
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...The Leeds Livery[1] Hugh Tudor had retired early from his position as office manager in a large company. At age 55; he had a reasonable pension and some capital that he had saved. Hugh had lived in Milville for 30 years and was reasonably well known in the community. He was active in a service club, on the executive of a soccer league and a hockey league, and worked with some local charities and fund-raising activities. He was a physically fit and active man who enjoyed challenges and was growing restless in his retirement. Hugh wanted to invest in a small business, not only to add to his income, but also as an entrepreneurial venture that would be challenging and interesting for him. He was considering buying The Leeds Livery, a British pub located in Milville. The pub was located on the edge of town, on the main road running through Milville. It was a five-minute walk from the GO train station. Milville is an Ontario town of 21,000 people. In recent years, its population has grown quite rapidly as people have moved from the Greater Toronto Area (GTA) into less crowded communities with lower real estate prices and a community lifestyle that suits them. Most of these recent arrivals are reasonably prosperous family people who commute daily to professional jobs in the GTA. The Leeds Livery is presently owned by Barry Bilkmore, who lives in Georgeburgh, which is 30 km from Milville. Bilkmore, who practices corporation law in Toronto, bought the pub as an investment...
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...With special thanks to Michael French, a fine friend and colleague who has forgotten more about pubs (that is, managing pubs) than this humble scribe will ever know. Hugh Tudor had retired early from his position as office manager in a large company. At age 55; he had a reasonable pension and some capital that he had saved. Hugh had lived in Milville for 30 years and was reasonably well known in the community. He was active in a service club, on the executive of a soccer league and a hockey league, and worked with some local charities and fund-raising activities. He was a physically fit and active man who enjoyed challenges and was growing restless in his retirement. Hugh wanted to invest in a small business, not only to add to his income, but also as an entrepreneurial venture that would be challenging and interesting for him. He was considering buying The Leeds Livery, a British pub located in Milville. The pub was located on the edge of town, on the main road running through Milville. It was a five-minute walk from the GO train station. Milville is an Ontario town of 21,000 people. In recent years, its population has grown quite rapidly as people have moved from the Greater Toronto Area (GTA) into less crowded communities with lower real estate prices and a community lifestyle that suits them. Most of these recent arrivals are reasonably prosperous family people who commute daily to professional jobs in the GTA. The Leeds Livery is presently owned by Barry Bilkmore...
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...(a) What is important to Bryson in his memories of his father? Bill Bryson’s narrative piece My Dad presents his father in mostly a frugal light. Throughout the text Bryson tells the audience a story of his childhood Summers travelling throughout the United States, however his language used jumps back and forth between his current self and him as a child ‘so that it resembled a porcupine’ and ‘it was like a bomb’ as he and his siblings would virtually throw out ‘flaming’ concoction of eggs, apples, and matches. Bryson’s tone is often pessimistic, as he cynically details out the roadhouses in which would be a ‘relative treat’ from his Father, he carries on to telling stories of siblings and him eating and ‘refuse to eat anymore’ of the undercooked food. Bryson uses many quotations from all his family members, this is to provide both examples and for the audience to understand the hierarchy in the family. It is clear through analysis that his Father was the one who held the highest ranking, as Bryson describes his Mother to use very few words, however the word’s she did use showed a lack of authority ‘I don’t know’, ‘dear’, ‘honey’, ‘can I…’ this gives the impression that Bryson’s father may have been abusive, the text does provide other examples of this for instance when they do not...
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...|Nickelodeon/Nick at Nite (East) | |Christian Television Network | |Hallmark Movie Channel | |QVC | |Nickelodeon/Nick at Nite (West) | |Classic Arts Showcase | |HITN | |RFD-TV | |FOX News Channel | |Cooking Channel | |Home Shopping Network (HSN) | |Russia Today | |Alma Vision Hispanic Network | |C-SPAN | |HSN 2 | |Sale | |America Live | |C-SPAN2 | |Idea | |Science | |Angel One | |Daystar | |In Country Television | |Shop | |Angel Two | |DISH Earth | |Inspiration ...
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...my shivering body, as if the heat blasting from the vents wasn’t enough to heat my shaking form on this achingly bone chilling day. Though a different kind of heat washed over my heart as the large vehicle filled with my grandmother and best friend’s laughter. Their outrageous laughs swaddle me like a newborn baby fresh from the womb, wrapped up in the warmest of hospital blankets as he welcomed the world with a gasp and a cry. The moment was slightly ruined as I began to remember where exactly we were headed and my stomach wasn’t going to let me forget. Oh, how my stomach rumbled like an angry storm, I craved food like a desolate desert craved rain after an extensive, repugnant year of droughts. I was desperately ready to get to Texas Roadhouse! Just as I couldn’t bare to wait any longer, we pulled up to the elongated log cabin with a neon sign of the state of...
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