EXECUTIVE SUMMARY

Justin Bell, assistant operations manager at Rockwater Insurance (RI), faces a difficult situation and must act quickly in order to prove his competence as a leader to his colleagues.
Ideally, his decision must maintain the firm’s no-layoff history, encourage the tight-knit company atmosphere, and draw as little negative attention as possible. As a new employee in his grandfather's business, he must prove himself worthy of the position he was recently controversially given. His first challenge is dealing with the declining performance of veteran employee, Russell Campbell, a strong-minded subordinate with a significant amount of influence within the firm. To make his dealings even more complicated, Russell is a recent widow. Keeping this in mind, the best course of action would be for Justin to hold a meeting with his uncle and Branch Manager, Frank Bell. At this meeting, it would be advised that he: 1. Propose the idea that a new Assistant Sales Manager position be created. 2. Recommend himself for this role, due to the fact that he is well suited for this position. 3. Nominate Russell to be the new Assistant Operations Manager, dependent on the conditions that he: a. Take a minimum 3 weeks paid leave in order to recover to an adequate psychological state to work in a managerial role. b. Receive counselling, and obtain clearance by medical professionals that he is in sufficient condition. If he is not cleared, he will continue to take leave, but with no pay until he receives clearance. c. Be trained by Justin to prove that he is capable of working in a dynamic workplace environment. Through analysis, it is evident that Russell’s downfall stems from the death of his wife, the accompanying change of motivation, as well as the age difference between him and Justin. The feeling of being overlooked