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Role Play

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Submitted By bill94
Words 792
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DIALOGUE
COMPLAINT ABOUT SERVICES IN HOTEL
SITUATION 1 1. BEGINNING
Receptionist: Good afternoon, welcome to the IVORY INN HOTEL. How may I help you??
Guest: I have reservation for today. It’s under the name of Nurul Qurratu Aini
Receptionist: Can you please spell that for me, miss?
Guest: Sure, N-U-R-U-L-Q-U-R-R-A-T-U-A-I-N-I
Receptionist: Yes, MS Qurratu, we’re reserved a double room for you with a view of the ocean for two nights, is that correct?
Guest: yes it is.
Receptionist: Excellent. We already have your credit card information on file. If you’ll just sign the receipt along the bottom. Please.
Guest: Whoa, Five hundred and ninety ringgit a night!
Receptionist: yes miss .we is a five star hotel after all
Guest : well ,fine I’m here on business anyway .So at least I’m staying on the company’s dime .What’s included in this cost anyway ?
Receptionist: A full continental buffet every morning, free airport shuttle service, and use of the hotel’s safe are all included.
Guest: so what’s hot included in the price?
Receptionist: Well, you will find a mini-bar in your room .Use of it will be charged to your account .Also, the hotel provides room services, at an additional charge of course.
Guest: mm, ok, so what room am I in ?
Receptionist: Room 487.Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bell boy will bring your bags up shortly.
Guest: great, Thanks
Receptionist: should you have any question or requests. Please dial 0 from your room .Also there is internet available in the lobby 24 hours.
Guest: ok, and what time is check out?
Receptionist: At midday, miss
Guest: ok thanks.
Receptionist: My pleasure , miss. Have a wonderful stay at the ivory inn Hotel.
After 30 minutes in the room .
Receptionist: Room

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