...Health Care Roles in Communication HCA 230 Susan DiTaranto Health Care Roles in Communication Health care communication can be created by various influences together with personal goals, skills, cultural orientations, circumstantial factors, and thoughtfulness of other people’s opinions. Communication skills in a health care setting consist of: explanation of diagnosis, analysis and medication, linking the patient in the decision-making, communicating with other health care professionals and dealing with nervous patients. Communicating effectively is more than putting thoughts into words. Comprehending other people’s opinions and plainly expressing one’s own are important characteristics of communication. Kreps and Barbara Thornton (1992) define health communication as “the way [one] seek, process, and share health information,” (Pre', 2004). In the Vivian scenario the major components of health communication present were, physician centered communication in which doctors do most of the talking; assertive behavior, on behalf of Vivian; blocking technique, the medical assistant; soothing surroundings the appearance of the office, and collaborative communication of each of the key players. Vivian was eager to schedule an appointment with a doctor. Vivian enters the waiting area of the new doctors’ office, she notices the plain interior design: gray walls, black chairs, and two notes on the walls stating, “Turn off cell phones” and “Have co-pay ready.” Vivian experienced...
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...P1- explain the role of effective communication and interpersonal interaction in a health and social care context In this report I am going to write about the role of effective communication in health and social care settings. Effective communication is the ability to interact with other people, it is when you are sending a message to another person and it is received and using a range of different skills to communicate. This can be achieved verbally and non-verbally. An example of effective communication is body language this is done non-verbally. This is vital because 70% of what we mean is communicated through our body language. This is important in a health and social care setting because there are people of different needs and only certain skills are needed for them. You would have to prevent mistakes and misunderstandings in treatment. For example if you give the wrong medication, this could have a big effect on Mr Abramovich. You would also have to make sure that individual needs are met. For example, if he doesn’t like a particular type of food you would have to respect that and prepare something else. Lastly, you would need to maintain continuity of care for clients. Building trust in a workplace is very important because, if there is no trust between you and the patient, then they are not willing to listen to anything you say. In order to gain someone’s trust, you would have to make sure that there is confidentiality. This is because they would be talking you to as...
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...In organisations today, the role that communication plays is one that is imperative to an organisations success and the success of the individuals of that organisation. Poor communication is most often the source of interpersonal conflict (Cocks 2012), which is not a surprise as almost 70 percent of an individual’s day consists of some form of communication (Robbins, et al. 2011). Communication is the process of information being passed from one individual to another that follows a procedure of informational transfer and understanding. There are some significant barriers that impact the way in which communication is interpreted. This essay examines the role of communication in organisations, the significant barriers to effective communication and the possible solutions for those problems. Communication is the process of transferring and understanding information. Communication must include the transfer of information and understanding of the meaning in order to be successful. Before communication can take place, there must be a purpose. The communication process refers to the way in which we send and receive information. The process consists of a sender initiating the message by encoding their own thoughts (sent through a channel), with the message received and decoded by the receiver. If any part of this process is neglected or misunderstood, there is minimal chance of the message being interpreted correctly. If perfect communication were to exist, it would occur when an idea...
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...The word ‘Communication’ has been derived from the Latin word ‘Communis’ which means ‘Common’. Thus ‘Communication’, strictly, stands for sharing of ideas in common. The term ‘Communication’ has many and varied meanings. Popularly speaking, it may refer to the various means or media of transmitting information from one individual to another from one place to another, e.g., telephone telegraph or television. According to some, it primarily concerned with the transmission of information in a governmental organisation e.g., grapevine, the complaint box, the grievance procedure or the formal chain of command. But the concept of communication with which we are primarily concerned is that it is the act of inducing others to interpret an idea in the manner intended by the speaker of writer. If one person speaks or writes something which is not understandable to others, it is no communication. In short, the entire concept of ‘Communication’ in administration includes: 1. Transmission of information, order and instructions from the top administrator to the middle level administrator and down to the ordinary employees. 2. Transmission of reports, ideas, suggestions, complaints, grievances from the lower cadre employees to the top administration. 3. Cross communication between management groups and the worker groups. 4. Communication to the employees or the administration through extra-administration agencies such as union or other interest groups. Herrbert A Simon...
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...Healthcare communication involves an effective line of communication between medical professionals, clients and the patient. An essential component of patient healthcare providers' communication is the ability to provide information that can improve patient understanding. Effective communication between patients and healthcare providers is a critical element to quality healthcare (Markova and Broome, 2007). Effective personal healthcare communication should be an important practice between healthcare professionals, clients and patients. Many factors affect personal care, such as the personal characteristics, past experiences, attitudes, values, and biases. The healthcare professional that is aware of patients' attitudes, behaviors and beliefs that may influence patient care that can help clinicians improve the quality of care. Healthcare communication should also include empathy and understanding when interacting with the patient. The best way to achieve effective communication is to make sure that plenty of feedback is given from the person receiving the information. Good health communication between both the healthcare professional and the patient can affect the outcome of ours visit and can also determine how we perceives the care that was given to us, as shown in the scenario below. Overview of Scenario In the scenario I chose, a woman by the name of Vivian has been suffering from abdominal pain and instead of receiving treatment when the pain first started; she has waited...
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...References: Adler, R. B., Elmhorst, J. M. (2004): Communicating at work – Principles and Practices for Business and Professions (8th ed), New York: McGraw Hill. Akinnaso, F. N. and Ajirotutu, C. S. (1982).Performance and ethnic style in job interviews.In J. J. Gumperz (Ed.), Language and social identity (pp. 119-144). Cambridge: Cambridge University Press. Arthur, G. (1990). Customer service training for public services staff at Temple University's central library system.Philadelphia, PA: Temple University. (ERIC Document Reproduction Service No. ED335042) Bardwell, C. B. (1997). Standing out in the crowd.Black Collegian, 28, 71-79. Bhatia, V. K. (1997). Genre mixing in academic introductions.English for Specific Purposes, 16, 181-195. Bjekic D. (1999): Profesionalnirazvojnastavnika (Teachers’ vocational development), Uzice: Uciteljskifakultet. Brooklyn, (1991), First steps to success. A guide to preparing students for the job market NY: New York City Board of Education. (ERIC Document Reproduction Service No.ED337572) Buskirk, D. (1988, December). A comparative study of industrial arts / technology education: Competencies between industrial teacher educators and production plant managers of manufacturing industries. Paper presented at the American Vocational Association Convention, St. Louis, MO. (ERIC Document Reproduction Service No. ED303635) Byram, M. (1997).Teaching and assessing intercultural communicative competence.Clevedon: Multilingual Matters...
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...The role of Communication in interpersonal relationships is to learn to use communication properly in order to keep a relationship healthy. Communication certainly plays a role in the development of any successful relationship and it often is what binds a relationship and shows mutual sense of commitment. Today many of us still lack the ability to communicate effectively with our interpersonal relationships. To have a successful interpersonal relationship one must be willing and able to interact properly with others, which is thus interpersonal communication. There is no model and each person we meet should be approached differently, we must have the foundation of basic communication and communicating skills. By analyzing and studying the communication process we can learn how to improve our ability to communicate effectively between each other. Using the Survey Monkey survey site, I polled 50 females and 3 males, I discovered that 40.74% of the people feel they are great communicators, while 55.56%feel they are fair communicators and 3.70% feel they are poor communicators. However when asked, “Do you effectively communicate often with others?” 70.37% felt they were effective with their communication often and 29.63% only felt they were effective only sometimes. These numbers seems to revel that most people feel they are better communicators then they really are or they lack the confidence to believe they are truly great communicators. Interpersonal...
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...The success of any team is developing a well-written and planned charter. The charter must include essential information such as their goals, timeline, recognizing the roles of the team, clear directions, an established leader and the process of communication all components of succeeding. The leadership in teams vital as the leader sets the tone for informing each team member of their tasks that relevant to them (Jenewein & Morhart, 2008). Also, the leader must frequently communicate to advise the team of deadlines, newly developed updates, and incomplete information that needed to execute the project. Nevertheless, other members of the team contribute essential attributes in areas with strengths where others may lack in those skills. Collaboration and constructive communication, however, play a role in the team outcome as it provides an opportunity to create and share their views openly and honestly....
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...The role of body language in intercultural communication Despite the fact that the majority of gestures can be universally deciphered, there are considerable differences in body languages in different cultures. Thus the process of intercultural communication requires great tact and consideration to the behavioral patterns typical of other countries. Here are some brief pointers concerning body language variations and gestures in cultures which differ from Western (US/UK notably) behaviour. People from parts of India may to shake their head from side to side as a sign of agreement and active listening. In the west we tend to nod our head to agree and affirm and to show we are listening; in India it is not unusual for people to move their heads from side to side in giving these reactions. It is also seen as respectful practice. This point concerns eye contact. Eye contact is generally regarded as a positive aspect of body language in Western cultures, which in this context typically refers to white European people and descendents. A specific difference regarding eye contact can be found in some black Caribbean cultures however, whereby young people tend to be instructed not look at someone eye to eye when being told off or disciplined. Filipino people (and in fact many other people of all races) can find it offensive/uncomfortable when beckoned by a repeatedly curled index finger - the gesture evokes feelings of having done something wrong and being chastised for it. In Arab...
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...Mass communication is when an organization spreads a message, with the help of machines, to a large audience that includes people from different genders, ethnicities, religions, etc. Understanding how mass communication works is all about analyzing how the audience uses and interacts with the media; the example used in the book (Answers from college students to the question “Why do you use Facebook?”) shows that individuals from the group “students” use Facebook, for different purposes. Mass communication has always been the base of any society, as stated in the book, even a tribal society has sentinels for defense, councils to make decisions and entertainers, and all of them have a role in mass communication, since a society is hard to handle by just a couple of individuals. That is how it becomes mass communication, which is opposed to communication between individuals, called interpersonal communication. One of the functions of mass communication is surveillance, also known as news or information. The numbers cited on the book clearly show the impact of surveillance on the American society, for instance, about 60 millions Americans are exposed to mass media during any day of the week. There are however different types of surveillance: Beware surveillance, that tends to interrupt programs (Breaking news) since it gives information about an emergency state, and the range of emergencies is wide, it can go from terrorism to natural catastrophes. As opposed to the previous...
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...Role of Conflict in Effective Group Communication Group communication involves multiple members discussing one or more topics or participating on one or more activities. Having multiple members in one setting brings together different personalities, information, cultures, perceptions, and power or influence. Combining these differences forms reasons for conflict to occur. In order to address conflict effectively in a group setting, it is important to understand exactly what conflict in a group means, and how to address the different types of conflict. Conflict in a group occurs when members disagree over two or more options that a group can take when trying to make a decision, resolve a problem, or achieve a goal. Not all levels of conflict are bad; in fact, most levels of conflict can be effective as long as the group knows how to effectively and proactively address the conflict. For example, say two of your team members have a disagreement on a task you have assigned them. This is known as pseudo-conflict if it is just a misunderstanding, or a simple conflict is they do not agree on the issue. To address this conflict you should direct them to both discuss their opinions on pros and cons, combine their ideas, and work together to form a mutual combined finished product. This allows them to work through conflict and learn from each others ideas. Conflict may not always be easy to solve. Once you have gone through all manners of professionally addressing any level...
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...There is a significant body of research about the role the media plays in influencing public perceptions about crime. The public depends largely on newspapers and television for its information about crime and the criminal justice system, but the information they receive is often affected by the limited sources used by journalists to create news stories. Sensationalist reporting of violent crime by the media often helps to increase feelings of insecurity among citizens, and in turn, affects their overall quality oflife. There have been many attempts to increase media literacy among audiences, to monitor media content, and change the nature of crime stories produced. Public service announcements, and public education and awareness campaignsare some of the traditional approaches used by governments, another approach has been 'civic journalism'. While these approaches are still very importantin crime prevention, they represent only a part of the media's potential contribution. Trends in information and communications technology (ICT) offer community safety and crime prevention much more beyond publicity, promotional activities, or surveillance measures (eg. CCTV). Given that many governments and NGOs are investing in ICTs to develop international networks, and construct a knowledge base in crime prevention (policy, best practices, tools, training, etc), what measures can be taken to ensure thatthose who do not have access to ICTs contribute to and benefit from this exchange? The...
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...Explain the role of effective communication in health and social care Form of communication Between professional and service users The first form of communication I am going to talk about is oral and verbal communication, oral and verbal communication is usually used between professionals and service users by having oral and verbal communication ensures that there is an understanding between the service user and professional. Professionals have more of an understanding therefore by speaking to the professional about the issues they are able to give an immediate solution and feedback. This also ensures clarity. For example if a service user struggles with depression the professional is able to advice the service user on what to do and provide feedback from what they suffered from. Having oral communication allows the service user to provide different ways of repeating what they have said therefore the professional can understand the problem correctly making this an effective communication. If the communication is effective this ensures provision of care and the problem is identified correctly which can be agreed on by making sure that the issue has been received problem i.e. justification. The professional can then provide the service user with a treatment they are confident with as they have more knowledge about the problem and the service user can then receive the best care in order to get better or feel better i.e. self-esteem. A professional must speak in a manner and...
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...The role of effective communication in the managing of Information technology projects Project Management III (IS3A) – Communication Assignment 2 Bradley Isaacs (197019226) Dr Pineteh August 2010 The role of effective communication in the managing of Information technology projects Project Management III (IS3A) – Communication Assignment 2 Bradley Isaacs (197019226) Dr Pineteh August 2010 ------------------------------------------------- Table of contents Abstract 3 Introduction 3 Management of conflict 5 Management of meetings 6 Dissemination of project briefs 8 Team dynamics 10 Conclusion 11 Reference list 12 Abstract Communication forms the communal aspect of managing information technology projects. The effectiveness of this facet can be the determinative factor for many project successes therefore a failure to communicate effective is often the greatest threat to the positive outcome of the project. This paper identifies and discusses aspects that play a pivotal role when communicating in an information technology project environment. Key aspects discussed include the implications for team dynamics, management of conflict and dissemination of project briefs. The management of meeting and how this can promote team dynamics in a project team. Introduction From the beginning of an information technology project, up to the completion thereof, various important roles...
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...One of the children has been having a hard time regulating her emotions. She breaks down into tears and screams when upset or frustrated. When she screams and cries I remind her to use her words and I ask her what happened. When I am successful at helping her communicate with her friends I feel happy and satisfied. When I am not successful, though, I feel unsure of what to do next. For example, at cleanup time she repeatedly ignored Uncle Jon’s messages to clean up and continued to play with the train tracks and the trains. I went up to her and asked her, “What was Uncle Jon’s message?” She ignored me and kept playing. Uncle Jon repeated the message and she continued to play. I asked her, “Did Uncle Jon say to cleanup or play? She responded with, “Play.” I said, “No, he said to cleanup.” Another friend who was also playing with the tracks began helping to clean up. E. finally put two pieces of track away. When the friend pushed the bucket under the table E. began crying because she wanted to push it under the table. I said, “G. was cleaning up, he pushed it under the table. Its time to get ready for lunch, let’s go to the bathroom and wash hands. E. refused, pulling her hands to her body and began crying for her mom. At this point I didn’t know what to do. I took the child who was ready for the bathroom to wash their hands and left her sitting by the train table. Uncle Jon gave her a hug and she came to the bathroom still teary eyed. I gave her a hug when...
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