Task 1
Question : Explain the role of effective communication and interpersonal interaction in a health and social care context. (P1)

Effective communication and interpersonal interaction, are used in many aspects of our lives and are fundamental skills for health and social worker and the service users.
Professional care workers have to be able to know when the appropriate type of communication in different situations, with people of different age, culture, backgrounds.
There are various type of settings in health and social care where the communication is in use such as one to one, group communication, informal, formal, between colleagues, between professional people and people using services, with professionals and multi-agency working.

To succeed in our health and social environment and any other context, the communication and interaction are the most important.
To be sure that the message you want to give is received and understood correctly and properly.
It is the main skill required by professionals whatever the job the is when hiring.
This is why a face to face interview is necessary for employers; to listen and observe the use of oral communication and decide if it is good enough to do the required duties.

What effective communication involves?
Listening : Listening is one of the most important aspects. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they're communicating.
Use names and self introduction : Introducing yourself and using names. It is important to know the right names to avoid any confusion, and make sure the service user is talking to the good person.
Create a good environment : Where everyone feels safe to express ideas, opinions and bring a positive atmosphere. Establish a good relationship with service users and