2. Communication methods and how used to best effect (customer service)
Communication is most importance in our life, our business and in our world, without communication nothing can be done in expressing ourselves. In business such as hospitality industry environment there are many parties that involves in communicating our services and product to the general public, that is from thee company director to the stakeholders up to the cleaners and to the general public.
There are more constantly form of communication within difference hospitality industry, from our local bed and breakfast in our communities to the most expenses hotel in our cities. Without this form of communication we will find it difficult to carry out business in hospitality industry more effectively. In hospitality industry, communication covers two important areas such as customer service and ‘behind the scenes’ staff and management interaction.
Let look at the following methods of communication and how it is used effectively in our hospitality industry
Oral communication;
This is the most used communication method in our day to day in communicating to our colleagues, within the office, in boardroom meeting, that is the world words used verbally to inform our subordinate of a decision, information which can be done face to face or by phone.
In the old days communication are done face to face, where one need to walk or travel some mile to deliver a message to other colleagues but here in ages of technology it has taken a faster approach through telephone, emails, message texting. Etc. The oral communication needs to demonstrate a listening and speaking skill from both ends. In hospitality industry excellent communication is a very important issue because customers are paying not only for the products, the food, the room or the facilities but they are paying for the service rendered by the