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Rosetta Stone Report Plan

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Submitted By ketina73
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Rosetta Stone Report Plan
Donavan Crews

ENG315, Professional Communications
Professor Adelia Cozant-Amos
Strayer University
August 12, 2012

The proposed report plan is a recommendation to introduce Rosetta Stone as a learning tool to hospital personnel that are unable to comprehend or converse with patients due to a language barrier. This will provide excellent customer service to the Spanish speaking patients that do not have the availability of a translator on their hospital visits. The client is the English speaking employees of the organization that need to brush up on their Spanish speaking or barely comprehend and would are interested in learning to improve the service of their organization’s customer service. The report will be directed at upper management, along with department managers who are aware of the language barriers between hospital personnel and the current patient population. These decision makers can budget for and plan accordingly for the targeted hospital personnel to take an active part in this necessary learning tool. The report will contain information on how the ability to speak another language is becoming a key determinant in individual and organizational success. Rosetta Stone equips employees with language skills to overcome communication and business challenges. To provide upper management and department managers within the organization, with detailed information, the report will include: * Description of the product for recommendation * Cost Estimation * Description of current problem/Rationale * Research methods used/Facts obtained * Reviews of other organizations on product
Within this report, I will conduct a survey on how many hospital personnel speak Spanish fluently vs. English only. Upon completion of this survey, I will gain a report from hospital statistics on how many Spanish speaking

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