...Online Ticketing Systems of Airlines Operators in Nigeria: History, Challenges and Prospects. March 2016. Name: Byron, Queen Omasirichi. Matric No: PG. 2015/00819 Option: Human Resources Management (M.Sc) Department: Management Faculty: Management Sciences Course Code: MGT 851 Course Title: Management Information Systems Lecturer: Dr. Justin .O. Gabriel ABSTRACT Unit: Port Harcourt Date September 2016 Author Pooja Gautam Degree Program Information Technology Name of thesis ONLINE AIRLINE TICKETING SYSTEM Instructor Kauko Kolehmainen Pages 44 Supervisor Kauko Kolehmainen The aim of this thesis was to explain the system of online ticketing used by airlines by explaining the mechanism and presenting a sample application. The thesis describes the evolution and working of airline reservation system. Various aspects related to online flight booking are explained in the thesis. The main focus of the thesis was developing a working application. A basic application similar to the models used by airlines companies today was developed with the use of various software and programs. Research in sources such as e-books, web articles, documentations and tutorial was completed for the development. The thesis describes how the online ticket booking works with the help of different diagrams...
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...Luck Air had a great business model, and that was to follow the same model as Southwest Airlines in the United States. Because Luck Air is considered a domestic airline in China they operate on a small scale compared to major competitors and so it made economical sense to offer low-cost, high-efficiency to their customers. In 2007 Lucky Air was able to more than double the amount of passengers from the year before by using a low-cost tactic. However other airlines have also caught on to offering low-cost fares for domestic routes to their passengers. With more competitors Lucky Air has decided to look at the possibility of taking a risk and to focus on e-commerce. Backed by their parent company Hainan Airlines, Luck Air has access to one of the most advanced web portals in the Chinese airline industry. But is e-commerce a good and viable option to compete with other airlines? Taking a look at what exactly e-commerce is important to grasp the understanding of how a business can operate, stay competitive and obtain a profit in a digital world. E-commerce involves digitally enabled transactions between and among organizations and individuals. Digitally enabled transactions include all those mediated by digital technology such as over the Internet, the Web and or via mobile apps. (Laudon & Traver, 2013, p. 55). Currently Airlines in China have high distribution costs which are fees paid to travel agents, the cost of staffing offices for direct offline purchases...
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...Hawaiian Air Case Preliminary Questions: Assessing Hawaiian Airlines’ Business 1. Factors to use to think about buying HA’s stock: Customers – 2014 marked the first year that Hawaiian carried more than 10 million guests in a single year which is 80% higher than 10 years ago. The most emerging tourism market for the airline is China which is the reason that the airline added a triweekly service from Beijing to the islands. Although this market seemed to be booming at the end of 2014, the decrease of economic growth in the country recently could hurt the tourism market from China. The customers of Hawaiian are not all identical which makes it critical that the airline’s business is not dependent upon a single or few customers and the loss of any one customer would not have a huge effect on Hawaiian’s business. Cost Structure – The greatest and most important cost for Hawaiian is the cost of airline fuel. Operations are significantly affected by the availability and price of jet fuel. The lower the fuel, the better for the airline as it is more cost effective, however, because of the binding hedging contracts that the company has to protect itself against low fuel prices, costs will not be cut as much as assumed. Recently, the appreciation of the US dollar, and extremely low oil prices (fuel prices) have cut costs for Hawaiian and other airlines nationwide, and in 2014 Hawaiian consumed more gallons of fuel than in 2013 or 2012 and still maintained lower fuel costs in both...
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...AMADEUS SELLING PLATFORM (AMADEUS VISTA): Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service. Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system. Amadeus Vista has been recently renamed Amadeus Selling Platform. All users of version 2.3P200 upwards will see the new name Amadeus Selling Platform in the user interface. INITIATES AMADEUS SELLING PLATFORM: Click on default icon on your desktop to browse Amadeus Selling plat form. If home page set by for Amadeus Selling platform, it will open automatically. You can type at address bar amadeusvista.com To launch your current version of Amadeus Selling Platform (Vista), just click on the left side on LAUNCH AMADEUS SELLING PLATFORM System initiates Amadeus selling platform application System Response: _______________________________________________________________________________________ _ Amadeus Qatar W.L .L -1- Amadeus Reservation & Ticketing System Response SIGN-IN IN GRAPHIC MODE: To sign in to Amadeus, you use a unique code or sign. Your sign created for you by your local security administrator who can grant attributes to your sign that control the functions you allowed to use and the level of security you permitted to have. The security...
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...useful to maintain awareness of all areas for consideration even though one variable may be identified as the main area for attention. I chose this model because I believe that both organizations used these components while trying to implement technical changes within their organizations. Both JetBlue and WestJet knew that the airline business was very competitive and in order to stay relevant, and better serve their customer base, they would need to upgrade the current reservation system they used. Due to JetBlue and WestJet’s growth, it was hard for the outdated system to perform. Sabre Holdings is one of the most widely used airline IT providers, so both JetBlue and WestJet decided they would be the best option for implementing the new system. WestJet was the first out of the two to implement this change and found out first hand that building a working relationship with the engineers from Sabre would have been essential in question asking in order to ensure that both parties are on the same page and WestJet gets exactly what is...
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...A Tale of Two IS Projects Business Problem-Solving Case Week 7 Upper Iowa University Week Six Business Problem-Solving Case 1. How important is the reservation system at airlines such as WestJet and JetBlue. How does it impact operational activities and decision making? The reservation system is highly important to airline companies, especially small ones. These companies must give over the top customer service in order to compete with the larger airlines. This means that when customers use their site they must be able to easily see their prices and book their flights. The reservation system will effect operational activities because it shows the number of reservations booked, and this helps to know how many planes will be needed during a specific amount of time. The reservation system also helps to know when to have special deals on flights, so that all seats may be filled (Laudon & Laudon, 2013). 2. Evaluate the risks of the projects to upgrade the reservation systems of WestJet and JetBlue and key risk factors. There are several risks to consider when evaluating the risks of the projects to upgrade the reservation systems of WestJet and JetBlue. First of all for customers there is one main risk. The consumer will either notice no difference in their abilities to book flights etc. or they will consider the operation failed, and this could upset the way they look at the airlines brand. The key risk factors to consider are the...
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...A Tale of Two IS Projects Business Problem-Solving Case Week 7 Upper Iowa University Week Six Business Problem-Solving Case 1. How important is the reservation system at airlines such as WestJet and JetBlue. How does it impact operational activities and decision making? The reservation system is highly important to airline companies, especially small ones. These companies must give over the top customer service in order to compete with the larger airlines. This means that when customers use their site they must be able to easily see their prices and book their flights. The reservation system will effect operational activities because it shows the number of reservations booked, and this helps to know how many planes will be needed during a specific amount of time. The reservation system also helps to know when to have special deals on flights, so that all seats may be filled (Laudon & Laudon, 2013). 2. Evaluate the risks of the projects to upgrade the reservation systems of WestJet and JetBlue and key risk factors. There are several risks to consider when evaluating the risks of the projects to upgrade the reservation systems of WestJet and JetBlue. First of all for customers there is one main risk. The consumer will either notice no difference in their abilities to book flights etc. or they will consider the operation failed, and this could upset the way they look at the airlines brand. The key risk factors to consider are the...
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...Political: To permit more competition US congress de regulated the airline industry by phasing out restrictions on new entrant’s, routes and fares. People Express was one of the first to enter the highly competitive airline industry. These events lead Peoples Airlines to provide better and cheaper service to the customers. The big players in the industry were still recouping from their losses due to deregulation, fuel shocks and the air controller strike. This provided PE a perfect opportunity to pitch their new competitive model in the industry. Economic: In the early 1980’s due to recession many pilots and other staff had been laid off by other airlines giving PE and abundant pool of people to choose from. It also helped PE to buy used aircrafts at low prices. These were tailored to suit the typical customers that PE airlines was targeting. By picking people diverse backgrounds such as nurses, social aid workers and teachers. The limited financial support that the PE competitors had was ineffective in responding to the low fare challenges while maintain their status as full service operations. Social: PE capitalized on the fact that many airline employees who were laid off. He recruited those who were eager to work and were ready to commit even at lower wages. Technological: Through major gate acquisitions, the major carriers became increasingly aggressive threatening to lock PE out of key hub cities across the country. With a variety of travel agency and distribution...
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...INTRODUCTION OF AIR ASIA [pic] Air Asia is one of the Malaysian Airline, as the second Malaysian National Airline, Air Asia was born in 1993 and started operations on 18 November 1996. It was originally founded by a government-owned conglomerate DRB-Hicom. On 2 December 2001, the heavily-indebted airline was purchased by former Time Warner executive Tony Fernandes's company Tune Air Sdn Bhd for the token sum of one ringgit. Normally low-costs Airline has a lot of differences with traditional Airline. These differences such as ticketless travel, online ticket booking & pay, no international offices, no free food and beverages, use second city airports. These doesn’t make Air Asia hard to survive in Airline industry, whereas became the features of Air Asia. By using a simple but strong slogan “Now Everyone Can Fly”, Air Asia become a successful company in Airline industry. Now in this era Air Asia is one of the succeed low-costs Airline company in the world. Nowadays, Air Asia has put their investment to other areas. Air Asia is not only focus on Airline industry. Tune hotel is one of the good examples. Air Asia boasted total assets worth RM9.52billion in 2008, is the one of growing rapidly company in Malaysia. Nowadays, people use computer to let their life easier. Management information system is systems that use hardware, software, people, procedures and data to help companies work more efficiency. It included helping to collect, distribute...
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...a deluge of customer dissatisfaction. In addition to the increase in customer complaint calls, customers also took to the Internet to express their displeasure. Angry flyers expressed outrage on Facebook and flooded WestJet’s site, causing the repeated crashes. These problems impact both of the airlines operational activities and decision making to change their initial carrier which had started out as a system designed for smaller start-up airlines to a better carrier. Other than that, both airlines needed more processing power to deal with a far greater volume of customers. They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated. Both JetBlue and WestJet contracted with Sabre Holdings to upgrade their airline reservation systems. The differences between WestJet and JetBlue’s implementation of Sabre’s SabreSonic CSS reservation system illustrate the dangers inherent in any large-scale IT overhaul. It also serves as yet another reminder of how successfully planning for and implementing new technology is just as valuable as the technology itself. * Evaluate the risks of the projects to upgrade the reservation systems of...
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...JetBlue and Westjet: A Tale of Two IS Projects Week 8 Checkpoint Case Study Questions By: Cicely Sawin 3/21/2014 IT/205 Catherine Williams Over the past years, customers have been heavily relying on airline reservation systems to book their tickets, reserve seats, pay for the tickets and also check-in online. For customers, this has been a very convenient method and they are able to easily plan their trips. For the Airline companies, these systems have the whole flight inventory managed. They have all the flight information stored and records are maintained. It also provides a platform for communication between other airline companies for their “code-sharing plans” and agents or other ticketing offices can see real time information about the bookings and availability of seats. Since both parties rely on these systems they are of big importance to airline companies. For example, we see in the case of WestJet, the amount of chaos created after a delay of switch to another version of the system. Airline reservation systems have impacted operational activities and decision making. They have made it easier to maintain accounts with other airlines and internal processes between departments are more efficient since the “minus, plus” is done online. There has also been growth in faster service times which leads to increased customer satisfaction since customers can plan, book and pay online. Airline companies are able to make good strategic...
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...What is a Reservations Sales Agent? A Reservations Sales Agent processes customer enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance. They usually work over the telephone or on-line and occasionally face to face depending on the company. What does a Reservations Sales Agent do? The agent processes customer bookings and answers customer enquiries over the phone and on-line. All bookings (or reservations) then go into a computer reservations system. A Reservations Sales Agent needs to ask and answer questions to ensure their customers get what they are looking for. It is important that a Reservations Sales Agent has comprehensive product information about what they are selling in order to answer customer enquiries accurately. What does it take to be successful? A love of dealing with people, good listening skills, attention to detail and accuracy. The Reservations Sales Agent needs to be able to work at a fast pace as they will often find reservations roles are located in call centres with large numbers of phone calls on hold with clients awaiting your help. What is the Travel Agencies Industry? This industry includes businesses that sell, book and arrange travel, tour and accommodation services for the general public and commercial clients. The industry also encompasses companies primarily engaged in providing travel arrangement and reservation services, including...
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...There are many different types of fraud one can commit. Banking, security, and wire fraud are just a few different types. Any type of fraud a person commits is very serious and is usually punished to the full extent of the law. In a large company or corporation, fraudulent acts are usually premeditated and happen over long periods of time. It can start with anyone stealing a few dollars taken here and there and then it can evolve into intricate plans which can defraud the companies millions, even billions of dollars. This is something that happened with the Adelphia Communications Corp. in the early 2000's. John Rigas, founder and former CEO of Adelphia, and his two sons, Timothy and Michael Rigas, along with the former assistant treasurer, Michael Mulcahey, were all arrested for defrauding Adelphia out of millions of dollars. All four of the defendants were charged with conspiracy, bank, securities and wire fraud. Only John Rigas and his and his son Timothy were actually found guilty on 18 out of the 23 charges filed against them and were facing sentences up to 30 years in jail. Michael Rigas was found not guilty on six of the charges, but the jury was undecided on the other 17. As for Mulcahey, he was found not guilty on all 23 charges (Adelphia Founder). "John Rigas is serving 15 years in a federal prison, while his son Timothy is serving a 20 year sentence" (John). Adelphia all started in "1951 when John Rigas paid $72,000 for a movie theater that was no longer being...
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...Sugarland was especially entertaining during the sassy “It Happens” and the carefree, fun-driven “All I Want To Do”, that kept everybody dancing and singing along to the “ooo ooo ooo ooo ooos.” Though there was never a dull moment, the crowd seemed to liven up the most during the hit “Who Says You Can’t Go Home”. Accompanied by a video on the back-drop, the song closed out with images from popular Buffalo hot-spots such as downtown Delaware and Elmwood Ave., the Anchor Bar, Chippewa Street, Shea’s, Jim’s Steakout, General Mills and of course, The Buffalo Bills. As the audience cheered, I was disappointed they included the New York Knicks and New York Yankees... and not the Buffalo Bisons or especially, the Buffalo Sabres! How could they possibly forget to include the Sabres when they were playing the venue where the team plays! I have to say that my favorite part of their set was the multi-song medley that was performed during “Everyday America”. As the song hit the middle-mark, Nettles & Co. broke out into the chorus of Madonna’s “Holiday” and led straightaway to Nelly’s “Hot In Here”, a snippet of Michael Jackson’s “Rock With You” and...
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...M.M.Alam’s Health; By Sadia Aslam It is in the air that Air Commodore (Rtd) M.M.Alam’s health is in critical situation. This courageous ex-fighter pilot is admitted in Combined Military Hospital. This sad news has struck me as M.M.Alam is the hero of Pakistan in the war of 1965. He is named as Ace pilot of Pakistan Air Force, because of his tremendous and unbelievable air fights in 1965’s war, when he hit down 5 fighter jets of Indian Air force in only one fly fight. In 1950’s Alam had been the part of Shaheen Air Scouts (SAS) Dhaka which aimed at the preparation of young blood to be served for PAF and make them air-minded at very tender age. There the young scouts did PT and parade at every Friday morning to keep them in accordance with the real training of military officers. After he joined PAF once during training , Alam performed a daredevil inverted flying for a very long time which scared even his own trainers in Air Traffic Control who ordered him to pull back and fly straight. This flying man was awarded with Sitara-i-Jurat as ace pilot by the Govt. of Pakistan. He is the person who born after centuries. He is the role model of youth of Pakistan giving the lesson to channelize their energies in such a way that give height to the name of their homeland as he did. We all are praying to Allah that he gets well soon and to give him some more years of good health....
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