...By: Ernest Halili | Customer Relationship Management in Banking Industry and its Implementation Issues | For: Research Methods: Literature Review | Words: 1016 | Abstract The war between companies for customers is getting tougher every day. Companies need to find other ways and methods in order not only to attract new customers but more importantly to retain the existing ones. In order to do so, companies are always looking for the best alternatives than can be offered to their customers; thus trying to engage customers to long-term relationships through offering them products and services that they need the most. One of the best ways to achieve that is by starting to implement the Customer Relationship Management (CRM) strategy. Through this strategy companies will be able to acquire long term benefits, bigger customer base and a safe business future and this is exactly what this paper will show us. Here we are going to talk about CRM issues (barriers) and its implementation ways in banking industry. Many banks try to implement it; some of them fail to do it because they fail to execute its process correctly or lack management cooperation. The others that succeed construct a clear plan and train their employees effectively in order to execute it. More details about this research topic, how it works and how it fails, will be discussed. Table of Contents Abstract 2 Table of Contents 3 Introduction 3 Literature Review 4 CRM in Banking Industry 4 ...
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...Competitiveness of beef smallholder farmers 15 4.2 Ethiopia: Commercialisation of small scale farmers of grain 16 5 Conclusion and Recommendations 17 References 20 Agriculture and its role in inclusive growth in Africa 1. Introduction The purpose of this report is to consider the position of agriculture in Africa, and the potential that it has for improving the lives of the majority of those living on the continent. The report starts off with defining inclusive growth, and highlights how agriculture can contribute towards this phenomena as a consideration. It then talks to agricultural concepts and considerations in the African context, and attempts to identify African specific challenges and provide workable solutions. The paper also reflects on an emerging consensus advocating for the promotion of the productivity of smallholder farmers which is believed could drive economic growth for a broader base of the African population. A key consideration of this report is that in Africa, a majority of Africans live in a rural setting, participate in agricultural activities, especially women, and to address issues of food security, high unemployment, poverty, equity...
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...Public Finance Methods in Nigeria The Federal Republic of Nigeria is comprised of 36 states located in West Africa geographically bound by the Republic of Niger to the north, the Gulf of Guinea (on the Atlantic Ocean) to the south, the Republic of Cameroon and Chad on the east and Republic of Benin on the west. Since gaining full independence from the British in 1960, Nigeria has gone from a Parliamentary system of government (modeled after the British Parliament), the Biafran Civil War, and numerous dictatorships to the current Democratic system of government. Widely described as the most populous country in Africa (accounting for over half of West Africa’s population alone[i]), the US State Department estimated in 2010 a population of approximately 152 million people of 250 Ethnic groups with the largest ethnic groups comprising of Hausa-Fulani (north), Igbo (south-east), Yoruba (south-west) and Kanuri (north). The religions practiced in Nigeria are Islam, Christianity and indigenous African traditional worship. The Hausa’s are from the northern part of the country and are predominantly Muslims, the Yoruba are from the south west and are predominately an even mix of Christians and Muslims, the Igbos are from the southeast and are predominately Christians. The official language of Nigeria is English in addition to other local dialects. Nigeria’s commercial capital (and former political capital), Lagos, is located in the southwestern part of the country while the political...
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...communicate via email, chat, voice and video chat (the recent addition to the ever increasing resources provided by internet). It provides a wealth of knowledge. Information on any kind of subject is made available in a few seconds over the internet, ranging from shopping to government, business to entertainment, and so on. It has become easier to establish relationships with people from different backgrounds, culture and location. People can sit at home, and learn about another country, their religion, language, way of living, etc without ever visiting the place. Internet proves to be the most helpful tool for all fields. Students use the internet almost always, to study and conduct research for their courses. Doctors and medical students use the web to publish their research papers, findings, different technologies, and cures for various diseases. Cyber attack is a crime that most people do not report When we talk about national security, we talk about the security of over one billion people and sovereignty of a country that is culturally rich, politically stable, socially compact and economically emerging. The worst victim of terrorism and naxalism India and its national security has been threatened recently by cyber crime. They concept of cyber crime is not radically different from the...
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...Rome as far research show had always exploited slaves, however during the early Republic Rome saw its slave population multiply significantly from a series of wars and conquests. This paper will discuss the rights and responsibilities of Roman slaves during the Republican era and early empire. It will also analyze the impact slavery had on Rome’s economic situation as well the impact on roman society and culture. Rome did not always have such an abundance of slaves. It was not until they conquered Corinth and sacked Carthage did they amass a significant amount of slaves. Some authors estimate that the number of slaves reached 300 000-350 000 in a total population of 900 000- 950 000 in Rome during the Augustan era.[1] It is of course impossible to determine the exact amount of slaves during this time, but nevertheless this estimate of slaves is still one third of the population. The Punic Wars between Rome and Carthage mark the beginning of Rome’s “addiction” to slavery. After Rome had consolidated the main land of what is now Italy, this brought them into contact with much greater powers. The first Punic War (264-241 B.C) began when both Rome and Carthage took interest in Sicily.[2] Herodotus notes the significance of this first of many battles by comparing it to the battle of Salamis. He states, “They say too, that the victory of Gelo and Thero in Sicily over Hamilcar the Carthaginians tell out upon the very day that the Hellenes defeated the Persians at Salamis.” (Hdt. 7. 166...
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...Chapter 1 INTRODUCTION 1.1 Definition of Cyber Crime The internet in Bangladesh is growing rapidly. It has given rise to new opportunities in every field we can think of – be it entertainment, business, sports or education. There are two sides to a coin. Internet also has its own disadvantages. One of the major disadvantages is Cyber crime – illegal activity committed on the internet. The internet, along with its advantages, has also exposed us to security risks that come with connecting to a large network. Computers today are being misused for illegal activities like e-mail espionage, credit card fraud, spams, and software piracy and so on, which invade our privacy and offend our senses. “The modern thief can steal more with a computer than with a gun. Tomorrow's terrorist may be able to do more damage with a keyboard than with a bomb”. The term ‘cyber crime’ has been evolved from two words ‘cyber’ and ‘crime’. ‘Crime’ is more or less known to each individual on his own stand point, while ‘cyber’ is almost vague in meaning to the same. So if any time anybody uses the prefix ‘cyber’, we simply mean, he is talking about something is doing online or there has certain networking system. Actually anything related to Internet falls under the cyber category. Computer crime or cyber crime is a form of crime where the Internet or computers are used as a medium to commit crime. Issues surrounding this type of crime have become...
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...involve labour of the workers to put in place the materials as per the design are it mixing, lifting and placing them in place, installation, delivery and storage of the materials. Material handling can be by machines/equipment or directly by the workers themselves. Handling and storing materials involves many different activities such as hoisting, manually carrying bags or material and stacking supplies. Employees can be injured by improperly lifting materials (manually and by machine), falling objects and improperly stacked supplies. This paper concentrates on the human ability in the movement and placement of materials and other facilities as work progresses on site. An examination of activities on an active site have been undertaken to inform this paper on the practicability and applicability of researched theories relating to human lifting capability on site. The following sites have been examined and findings discussed later in this paper: • Proposed Primary Security Screening Facility - JKIA Nairobi • Construction of a Terminal Building at Isiolo Airport • Crescent residential apartments in Kileleshwa • Riverside place apartments in Lavington. The human aspect on sites being examined relates to the handling of materials and other facilities on site. It is noted that manual handling involves activities that...
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...STUDY HABITS AND MEMORY RETENTION OF GRADE 9 STUDENTS AT SIGNAL VILLAGE NATIONAL HIGH SCHOOL; INPUTS FOR AN ENHANCED LEARNING TECHNIQUES A Thesis Proposal Presented to the Faculty of the College of Education Taguig City University Taguig City In Partial Fulfillment of the Requirement for the Degree of Bachelor in Secondary Education Major in Science Submitted by: Cabia-an, Jonaden C. Ilao, Jessica E. Lumontad, Camille D. Rufo, Cyra Linne F. Villanueva, Rona R. August 2015 CHAPTER I THE PROBLEM AND ITS BACKGROUD Introduction Study habits are the habits attributes that you have formed during your school years. It can be positive or negative. Positive or good study habits include being organized, keeping notes, reading, textbook, listening attentively and working hard in school every day. Negative or bad study habits include skipping classes, not doing home works, and watching TV or playing video games instead of studying. Habit means a learned, or fixed way of behaving to satisfy a given motive. Habits can be affected by the outside environment, teachers, books and reading materials available around him. Even the place where one studies may affect his concentration for understanding the lessons. Studying for an exam can be one of the most stressful tasks events in a student's life. For stale students, keeping up their grades who's always the main focus. For both kind of students, the exam has been a challenge. Others...
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...Case Study #2: Pacific Oil Company PROC 5840: Pacific Oil Case Study 30 Sep 2013 Abstract This paper assesses a negotiation between Pacific Oil Company, a seller of vinyl chloride monomer (VCM), and Reliant Chemical Company, a buyer of VCM. Each negotiation team’s strengths and weaknesses will be assessed. The Pacific Oil strengths included their negotiation team and the strength of the VCM market. Their weaknesses included poor organizational control, managerial decision making, and their failure to recognize the changing interests of Reliant Chemical and selection of a negotiation strategy. Reliant Chemical strengths were assessed as a strong organizational relationship and management decision making. It recognized, resolved and or reconciled the changing interests of Pacific Oil, derived the best approach for the negotiation, determined the relationship with the other negotiator(s), and selected the appropriate strategy and tactics. Reliant Chemical had one assessed weakness, which was its possible vulnerability to effective counter tactics. The paper concluded by providing a recommendation to close the negotiation with Reliant Chemical on more favorable terms to Pacific Oil. Introduction The Pacific Oil Company negotiation filled with examples of how people (Corporations, Management and Negotiator(s)) should prepare, interact and react during a negotiation...
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...12th A-PCNDT 2006 – Asia-Pacific Conference on NDT, 5th – 10th Nov 2006, Auckland, New Zealand AUTOMATIC ULTRASONIC INSPECTION OF PIPELINE GIRTH WELDS WITH A CORROSIVE RESISTANT ALLOY (CRA) LAYER Jan van der Ent1 ; Niele Findlay2 ; Niels Portzgen3 ; Oddbjørn Nupen4 ; Geir Endal5; Olav Førli6 1 RTD Rotterdam The Netherlands 2 RTD Perth Australia 3 RTD Rotterdam The Netherlands 4 Technip Oslo Norway 5 Statoil Stavanger Norway 6 DNV Oslo Norway Abstract Development of the Norne Satellite Field comprises the connection of the two oil fields Stær and Svale to the Norne FPSO (see Figure). A unique solution, a common, single pipeline was selected by Statoil for transport of the multiphase well stream from the two oil reservoirs. The Norne field is located at 66° North and subjected to strict environmental requirements. Therefore a Carbon steel pipeline, built with a corrosive resistant alloy layer ( CRA ), had been selected for the resistance against the corrosive fluid without the use of chemicals. An implication of this construction method is that the pipeline girth welds have to be made with an austenitic welding consumable (typically Inconel), which is very difficult to inspect using ultrasonic testing method. Furthermore the reeling process used for the pipeline installation require severe weld flaw detection capabilities. An extensive AUT-CRA qualification program has been utilized by Technip and Statoil to confirm that the proposed CRA inspection method meet the quality standards...
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...CAPITAL MARKET AND MANUFACTURING SECTOR FINANCING IN NIGERIA Ewa, Efa Okoi Department of Business Management University of Calabar, Nigeria +234-8037-796-936 efa_ewa@yahoo.com Abstract This paper discusses mainly the role of the capital market in financing the manufacturing sector in Nigeria. The discussion centered on the state of the Nigerian manufacturers, background, challenges and the imperatives of the capital market meeting the financial and investment challenges of the sector in the face of recent economic reforms and increasing competition posed by globalization. The study sought to determine the extent to which the Nigerian capital market contributes to the development of manufacturing industries. An attempt was made to highlight government intervention in funding the sector and the reality of the country’s manufacturing sector. The study revealed that the Nigerian manufacturing sector has been on the decline owing mainly to government reliance on the oil industry, the decaying infrastructural facilities in the country and non-access to investment fund by local manufacturers. The study concluded that the capital market, despite the problems and challenges it may faced, is a veritable tool in the growth and development drive of the country’s manufacturing sector. 1. Introduction The manufacturing sectors in any country of world rely on medium and long-term fund to carry out its productive activities. Equity capital alone is never adequate and external...
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...HOW AN UNDERSTANDING OF PSYCHOLOGY AND/OR CULTURE CAN HELP MANAGERS THINK CLEARLY ABOUT RISK AND UNCERTAINTY By SALAMI, SIKIRU ADIO Matric No.: 129022064 BEING A TERM PAPER PRESENTED TO PROFESSOR R.O. AYORINDE PROGRAMME: MASTERS OF RISK MANAGEMENT DEPARTMENT: Department of Insurance & Actuarial Science FACULTY: Business Administration University of Lagos April, 2014 1 TABLE OF CONTENTS INTRODUCTION PEOPLE’S ATTITUDE TOWARDS RISK CUTURE THEORY CHRONICLING RISK CULTURE STRENGTHENING RISK CULTURE Road Map For Continuous Cultural Improvement MEASURING CORPORATE CULTURE CULTURE PERSPECTIVE -Functionalist and interpretive view of culture ATTAINING RISK MATURITY CONCLUSION REFERENCES INTRODUCTION This paper intends to examine the influence of culture, and psychology of human behaviour on the appreciation of risk and uncertainty. In other words, the paper seeks to provide managers with the proper tools to develop sound responses to risk based on objective analysis of facts in lieu of distorted cultural biases and shallow psychological influences. Effort would be made to chronicle how our responses to risk are often influenced by heuristic biases, psychometric paradigms, and emotional literacy. These influences form the attitudes that become mental hurdles to approaching risk objectively and proactively. Risk in general terms is the possibility of deviation from expectations. Risk covers the entire spectrum of known and unknown possibilities...
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...to the memory of my late father, Mr. Isaac Omotayo Famubo. ACKNOWLEDGEMENT My great appreciation goes first to the Lord, my God for given me the fortitude to begin and finish this programme. I express my sincere gratitude to my wife, Bose Famubo and children for their understanding during the period this course lasted. I also express my profound gratitude to my Project Supervisor, Mr. O.J Odewale for his assistance and scholarly advice. My special thanks goes to the Director-General, Nigerian Institute of Social and Economic Research (NISER), Prof. S. O. Akande, Mrs. C. O. Adelani, Mr. V. O. Akinrinlade, Mrs. P. E. Bassey, M. O. Akinyemi and others too numerous to mention for their wonderful support. ABSTRACT Examination malpractice is one of the cankerworms threatening Nigeria’s education structure. As a result of over-dependence on paper qualification, examinations in Nigeria are bedevilled with a number of problems. This paper assesses examination malpractices in some selected Senior Secondary Schools in Ibadan North Local Government Area of Oyo State. It...
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...American-Eurasian Journal of Scientific Research 3 (1): 7-14, 2008 ISSN 1818-6785 © IDOSI Publications, 2008 The Influence of Class-Size on the Quality of Output in Secondary Schools in Ekiti State, Nigeria T.O. Adeyemi Department of Educational Foundations & Management, University of Ado-Ekiti, P. M. B. 5363, Ado-Ekiti, Nigeria Abstract: This paper examined the influence of class-size on the quality of output in secondary schools in Ekiti State, Nigeria. The population of the study comprised all the 141 secondary schools that presented students for the year 2003 SSC examinations in the State. A sample of 120 schools was selected through stratified random sampling technique. Data were collected through an inventory and were analysed with the use of chi square test, correlation analysis and t- test. Semi-structured interview was conducted with selected principals and education officers. Their responses were analysed through the content analysis technique. The findings revealed that schools having an average class-size of 35 and below obtained better results in the Senior Secondary Certificate (SSC) examinations than schools having more than 35 students per class. The mean scores were higher in schools having an average class-size of 35 and below. The interviewees’ responses supported the findings as they supported small class-sizes in schools. It was therefore recommended that Government should provide more classrooms in all secondary schools in the State to cater for small class-sizes...
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...INTERNATIONAL ECONOMICS THEMES AND ISSUES MMN222154-13- AB THE IMPACT OF FOREIGN DIRECT INVESTMENT ON ECONOMIC GROWTH IN NIGERIA BY AZUMONYE M. CHUKWUEMEKE S1344407 INTRODUCTION Over the years, the debate on the role of foreign direct investment (FDI) as a factor that induces economic growth has received the attention of policy makers, researchers and international organizations (Tumala et al, 2011). There is no denying that most countries strive to attract foreign direct investment (FD1) because of its putative advantages as a tool of economic development. Therefore, this essay seeks to ascertain the extent at which growth in foreign direct investments (FDIs) influences economic growth in Nigeria in the long-run and investigated the empirical relationship between FDI and privatization. Nigeria, after independence began with an economy that was mostly driven by the public sector. According to Tumala et al (2007), Nigerian Enterprises Promotion Decree (NEPD) of 1972 imposed several restrictions on FDI entry, thereby earning the tag „the indigenization policy‟. It reserved 22 business activities exclusively for Nigerians, including advertising, gaming, electronics manufacturing, basic manufacturing, road transport, bus and taxi services, the media and retailing and personal services. Foreign investment was permitted up to 60 per cent ownership and provided that the proposed enterprise had, based on 1972 data, share capital of N200, 000 ($300,000) or turnover...
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