...and news, communications and home management, theme parks, television and movies.” (Comcast) Platform Technology will bring to life the best technology to come. At Platform Technology we are committed in hiring qualified individual for our business. Our goals are to bring together the selection process to choice the best candidates. This handbook is to assist recruiters and managers with the selection process. If for any reason you may have any question reach out to human resource professional in are staff if you need any clarification. Job Analysis “Job analysis is the gathering of the information about a job in an organization. This information includes the tasks, results (product or services), equipment, material used, and environment (working condition, hazards, work schedule, and so on) that characterize the job.” (Gatewood, Field, & Barrick, 2010, p. 10) Company’s Approach to the Job Analysis Process “The process of job analysis must be conducted in a logical manner, following appropriate management and professional psychometric practices....
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...Word-of-mouth communication in the service marketplace The Authors W. Glynn Mangold, Professor of Marketing, Department of Management & Marketing, College of Business & Public Administration, Murray State University, Murray, Kentucky, USA Fred Miller, Professor of Marketing, Department of Management & Marketing, College of Business & Public Administration, Murray State University, Murray, Kentucky, USA Gary R. Brockway, Chairman and Professor of Marketing, Department of Management & Marketing, College of Business & Public Administration, Murray State University, Murray, Kentucky, USA Abstract Word-of-mouth communication (WOM) is a dominant force in the marketplace for services. However, the current body of research provides little insight into the nature of WOM in the service marketplace. Reports the results of a content-analytic study that provides insight into WOM’s content and the catalysts by which it is stimulated. The goal was to capture a series of “grounded events” from which broader patterns could be discerned. These grounded events were actual incidents of WOM as described by the recipients of a communication. Three content categories and ten catalyst categories are identified. Implications for managers are addressed. Article Type: Research paper Keyword(s): Communications; Consumer behaviour; Customer satisfaction; Interpersonal communications; Services marketing. Journal: JOURNAL OF SERVICES MARKETING Volume: 13 Number: 1 Year: 1999 ...
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...------------------------------------------------- Top of Form Question 1 Answer saved Marked out of 1.00 Flag question Question text Which of the following is the best beginning to an email request for completion of an online survey about a recently purchased product? Select one: a. Your complete satisfaction is our utmost goal. b. We are conducting a market survey on our products and customer service satisfaction. c. Please complete the attached survey about your recent purchase at our store and click ”Submit” when done. d. Online surveys are a fast, convenient way for us to hear back from our customers. Question 2 Not yet answered Marked out of 1.00 Flag question Question text Informative headings that reveal the conclusions reached in a discussion are generally preferable to than general topic headings or what are sometimes called “label” headings because they provide more information to a reader. Select one: True False Question 3 Not yet answered Marked out of 1.00 Flag question Question text A response that is sent to someone who has invited a persuasive message requires an attention-getting sentence to start the message. Select one: True False Question 4 Answer saved Marked out of 1.00 Flag question Question text Which of the following provides the best definition of a report? Select one: a. An orderly, objective message used to convey information within an organization or between organizations to assist in problem solving and decision...
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...Contract/Subcontract Management User Guide Copyright © 1999. All Rights Reserved. TOC TABLE OF CONTENTS * 1 INTRODUCTION Purpose Scope Related Manuals 2 RESPONSIBILITIES Assignment of Tasks 3 INITIAL TASKS Pre-Award Activities Pre-Construction Meeting Filing System Correspondence and Correspondence Control Insurance and Bonds Schedule Submittals 4 PERFORMANCE Changes Commitment Approvals Schedule Requests for Information (RFI'S) Technical Transmittals Claims Backcharges 5 MONITORING/REPORTING Daily Report Progress Review and Coordination Meetings Progress Measurement and Payment Quality Surveillance Safety and Health Environmental 6 TABLE OF CONTENTS CLOSEOUT Page i of v CONTRACT/SUBCONTRACT MANAGEMENT MANUAL 6.1 6.2 Beneficial Occupancy 6.3 Substantial Completion 6.4 Punch List 6.5 7 Contract Closeout Warranty SPECIAL TOPICS 7.1 Contract Law 7.2 Basis for Claims 7.3 Negotiation 7.4 Interface Coordination 7.5 Labor and Industrial Relations 7.6 Force Accounts 7.7 Liquidated Damages 7.8 Delays and Extension of Time 7.9 Acceleration 7.10 Suspension of Work 7.11 Differing Site Conditions 7.12 Terminations 7.13 Project Environmental Controls INDEX FORMS TABLE OF CONTENTS Page ii of v CONTRACT/SUBCONTRACT MANAGEMENT MANUAL Introduction TABLE OF CONTENTS 1.1 Purpose.................
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...Chapter One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they...
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...This form is provided as a sample, may not be suitable for every situation or every company and should not be considered legal advice or legal opinion. There may be state or municipality specific information that would affect your use of this form. You should review applicable law in your jurisdiction and consult experienced counsel for legal advice. If you use this form (either “as is” or by modifying the form), you are responsible for all content. YOU SHOULD REMOVE THIS TEXT BEFORE USING THE FORM IN YOUR WORKPLACE. BACKGROUND CHECK DISCLOSURE AND AUTHORIZATION FORM In the interest of maintaining the safety and security of our customers, employees and property, __________________________ (the “Company”) will order a “consumer report” (a background report) or “investigative consumer report" on you in connection with your employment application, and if you are hired, or if you already work for the Company, may order additional background reports on you for employment purposes. The background check company, ADP Screening and Selection Services, will prepare the background report for the Company. ADP Screening and Selection Services is located at 301 Remington Street, Fort Collins, CO, 80524, and can be reached by phone at 800-367-5933 or at their Internet Web site address www.adpselect.com. The background report may contain information concerning your character, general reputation, personal characteristics, mode of living, and credit standing. The types of information...
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...JobVision: Your Guide to Future Employment 6th Edition Job Vision - Your Guide to Future Employment 6th Edition, Winter 2009 Produced by the Co-operative Education and Employment Resources Department of Centennial College P.O. Box 631, Station A, Toronto, Ontario Canada M1K 5E9 Telephone: 416-289-5000 ext. 2241 E-mail: gradjobs@centennialcollege.ca Web Site: www.centennialcollege.ca/findajob No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of Centennial College. Table of Contents Your First Step: Who am I ? ............................................................................ 1 Some QuestionsTo Consider .............................................................................................................. 3 DevelopYour Skills Inventory ........................................................................................................... 4 WhatAre Employers Looking For? .................................................................................................... 5 AFew Interesting LinksAbout SelfAssessment ................................................................................ 5 Get Informed: Research! Research! Research! .............................................. 7 Some ThingsYou Need To Know ....................................................................................................... 9 Sources...
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...FOREWORD At no time during the last three or four decades have the communication skills of individuals in the business world come under closer scrutiny than today. And never before have those who work in the business world needed better, more effective communication skills. The emerging technology appears to be increasing, rather than decreasing, the need for effective communication skills. As more individuals have ready access to desk-top equipment to process written communication, fewer support personnel will be readily available to provide editing assistance. Therefore, welldeveloped communication skills among originators are more important to success than ever before. This book is suitable for several different audiences, including undergraduate and graduate students. The organization of this manual is a logic sequence of chapters including both business communication and correspondence. The first part is dedicated to business communication and the second to business correspondence. The special features found in this edition are: 1. Examples of effective letter writing. Studies have shown students studying written business communication can learn as much, if not more, from ineffective examples of written communication as they do from effective examples. 2. Varied application problems in the writing-oriented chapters. The number of problems has been increased. While the majority of problems require the writing of a letter or report, some are designed...
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...The following 18 questions relate to Ethical and Professional Standards.(27 minutes) 1. An analyst for a foreign branch of HB Investments, which is based in Lagos, has just issued a recommendation on an IPO. Unknown to the analyst, who is a CFA charterholder, members of her team manipulated the valuation model to increase the newly public company's stock price. She and all of the analysts on the team purchased shares of the oversubscribed IPO for their personal accounts and then purchased the remainder of the firm's allocation of shares for appropriate client accounts, a practice which is permitted by local securities laws. The analyst: A. did not violate the Standard I(A) Knowledge of the Law. B. violated Standard 1(A) Knowledge of the Law by purchasing the shares of the IPO but not by allowing the report to be published. C. violated Standard I(A) Knowledge of the Law both by allowing the report to be published and by purchasing the shares of the IPO. 2. Green Investments utilizes the CFA Institute Standards of Professional Conduct as their standards for ethical practice. For purposes of compliance, which of the following is least likely a violation of Green Investments' policies? A. One of Green Investments' marketing brochures states that several of the firm's portfolio managers passed all three levels of the CFA exam on their first attempts. B. At a meeting with potential clients, chief investment officer Bill Ray, CFA, states that he is among an "elite group of the most qualified...
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...designed to provide corporate therapy or as social health-and -happiness retreats. HR professionals must create the practices that make employees more competitive, not more comfortable. | Anyone can do HR. | HR activities are based on theory and research. HR professionals must master both theory and practice. | HR deals with the soft side of a business and is therefore not accountable. | The impact of HR practices on business results can and must be measured. HR professionals must learn how to translate their work into financial performance. | HR focuses on costs, which must be controlled. | HR practices must create value by increasing the intellectual capital within the firm. HR professionals must add value, not reduce costs. | HR’s job is to be the policy police and the health-and-happiness patrol. | The HR function does not own compliance...
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...Business communication Introduction: 1- Memo: Inside Company 2 -Letter: outside company -Good letter – bad letter -Persuasive message: selling things, to help some body 1- Phax: get a crispy message –bad machine. 2- E-mail: haking- not confidential-but advanced –speed (time –zone-barriers) • 3 steps to make a message: planning-writing-completing. • Use “you attitude” as I am here to serve you. • In letter must be: (no racism-no he or she-no bias language-no age-no gender) Chapter 4 1. Letterhead 6.Introduction (body-recommendation) 2. Date 3. References #. 7. Complementary close e.g. sincerely or faithfully yours 4. Name& address of the sender 8 SIGNITURE 9.Enclosure or p.s. (post script) 5. Name &address of the receiver. Every business letter should be: 1. Purposeful: mean a goal-to inform-persuade or solve a problem. 2. Audience centered: the writer should take into consideration, interest etc. also he she must Use the you attitude, that is to have in mind the clients’ needs and point of views. 3. Concise: the letter should be brief, direct to the point, write to express not to impress. The three steps to consider: 1. Planning: gathering data and it takes ½ of the time and include choosing the channel (Memo, presentation, letter, and phone calls). ...
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...An Overview of Advertising Chapter 1 1.1 Introduction If we look up the word ‘advertise' in the New Shorter Oxford English Dictionary (1990) we find the following definition: ‘Make an announcement in a public place; describe or present goods publicly with a view to promoting sales.'; Right after that we find advertisement defined as: ‘A public announcement (formerly by the town-crier, now usually in newspapers, on posters, by television, etc)' It was Daniel Starch (1926), one of the early pioneers of advertising theory in the twentieth century, who back in the 1920s, reminded us that the Latin root for advertising is advertere. This roughly translates as ‘to turn towards'. L.E Boone and D. Kurtz, (1998) Advertising is a specific type of marketing that brings a product to the attention of consumers and may be delivered through a variety of media channels such as television, radio, print, billboards, personal contact and the internet. Advertising is a very effective method to convey the company's message to its target market. In olden days there was no such concept of advertising because people would only buy products. They were only concerned about the utility of the product. The scenario changed with the passage of time and the marketers started something different. They associated the products with emotions, life style, style etc. With the passage of time the market got bigger and it was difficult to have one product for all the market so the marketers divided...
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...cover next page > Page iii THE McGRAW-HILL HANDBOOK OF MORE BUSINESS LETTERS Ann Poe McGraw-Hill New York San Francisco Washington, D.C. Auckland Bogotá Caracas Lisbon London Madrid Mexico City Milan Montreal New Delhi San Juan Singapore Sydney Tokyo Toronto title: author: publisher: isbn10 | asin: print isbn13: ebook isbn13: language: subject publication date: lcc: ddc: subject: The McGraw-Hill Handbook of More Business Letters Poe, Ann. McGraw-Hill Professional 0070505179 9780070505179 9780071368780 English Commercial correspondence--Handbooks, manuals, etc. 1998 HF5726.P545 1998eb 651.7/5 Commercial correspondence--Handbooks, manuals, etc. cover If you like this book, buy it! next page > < previous page page_iv next page > Page iv Library of Congress Cataloging-in-Publication Data Poe, Ann The McGraw-Hill handbook of more business letters / Ann Poe. p. cm. Includes index. ISBN 0-07-050517-9 (alk. paper) 1. Commercial correspondenceHandbooks, manuals, etc. I. Title. HF5726.P545 1998 651.7'5dc21 98-24855 CIP Copyright © 1998 by Ann Poe. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of the publisher. 2 3 4 5 6 7 8 9 0 DOC/DOC 9 0 3 2 1 0 9 8 ISBN 0-07-050517-9 The sponsoring editor for this book...
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...9 Formal Reports and Proposals he distinctions between formal and informal reports are often blurred. Nevertheless, a formal report is usually written to someone in another company or organization. Occasionally it is written for a senior manager in the same company, or for someone with whom the writer has little regular contact. Usually it is longer than an informal report and requires more extensive research. Unless you are a consultant, you are unlikely to be asked to write a formal report often. When you are, there may be a lot riding on it— including your reputation. The purpose of this chapter is to show you how to write a formal report and how to put together the kind of proposal that often precedes it. As Figure 9-1 shows, many of the elements of formal reports are the same as those for informal ones.You need to pay the same attention to headings, lists, and illustrations, for example. Although much of the advice in the previous chapter could be duplicated in this one, the emphasis here will be on those areas where there’s a difference. T Figure 9-1 Contrasting Features of Informal and Formal Reports Informal Formal Reader often internal often external or distant within organization Length • usually short • several sections • usually long (3 pages or more) • sections and subsections Tone • personal • contractions • more impersonal • no contractions Summary integrated on separate page Introduction ...
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...Role Play 1 1. Introduction In order to develop District 100’s sales goals for the next year, Rhonda called in for an early morning meeting with five of her salespeople in the district. Rhonda will be working with her salespeople to set goals for the upcoming year. They will be also be discussing during this meeting on the various external environmental factors that will have potential impacts on Upland’s business and their clients. Rhonda’s main objective is to stimulate discussion about the full spectrum of external environment factors that are likely to impair Upland’s business and to get everyone to contribute to the discussion. 2. Dialogue Rhonda : Good morning everyone. Firstly, I would like you to know that there are many factors that can affect our company's business and the results of its operations, some of which are also beyond the control of the company… Rhonda : Anyone have any idea on how it may affect Upland and our customers? Chloe: Yes, I do know that there are some important factors that may cause the actual results of Upland’s operations in future periods to differ materially from those currently expected or desired. Rhonda : So what do you have in mind, Chloe? Chloe : Great. I would like to start to introduce some of the external factors that may affect our health and beauty product industry. Chloe: One of the factors will be the general economic and industry conditions. Any general economic, business or industry conditions that...
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