“Online reservation of tickets for Victory Liner Bus Corporation-Caloocan”

Chapter 4

Summary, Conclusion and Recommendation

The purpose of this chapter is to summarize the thesis research or suggest research and policy recommendations for further analysis. The first section of the chapter will discuss the objectives of the research and the methodology used to accomplish the analysis. A summary of the major results will be described. The second part of the chapter will discuss the policy implications of the research and propose recommendations for further research both on the online reservation systems. The overriding purpose of this study was to determine the relative importance of the online reservation system from the consumers. To accomplish that goal it became necessary to reach some prerequisite goals. Once these fundamental steps were achieved, this research was able to go forward. This chapter reports the conclusions and recommendations that resulted from this study.

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“Online reservation of tickets for Victory Liner Bus Corporation-Caloocan” Summary It was year 1945 when Victory Liner Bus Company was established the major role of the company is transportation industry. It is owned by Mr. Jose Hernandez of Victory Liner Bus Corporation in the Philippines. The existing system in Victory Liner Bus Company - Caloocan uses an old and not updated system in generating reports such as reservation, vacancy and other forms. The transferring and sorting of data/ records are done manually which can lead to inaccurate data. The current reservation system is done through filling up a registration form provided by the company wherein the client has to indicate some personal information and data about the reservation which seems to be redundant and inappropriate. With their existing system, the security of each files are very low for they only kept it in a folder and stored it in a filing cabinet which can be access by any unauthorized person in the company. The possibility of misplacing and tampering the files is at a high risk. The researchers designed and developed an online reservation of ticket system for Victory Liner Bus Company. The general purpose of this study covered on how it will help the company to boost up its income and globally well-known in the field of online business.

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“Online reservation of tickets for Victory Liner Bus Corporation-Caloocan”

Upgrading to a new and more modern system will benefit not just the company but most specially their clients/customers. With the use of the internet, the company can now have the advantage to advertising their company not just within the vicinity of Caloocan but also outside its location. Errors from manually generating of reports and recording of clients data will be lessen because the system will automatically verify the information before generating the needed reports thus resulting to a lesser need for administrators/staff to double check their paper works and the needs of processing too many information will be reduced. By integrating their reservation system with a more modern online based reservation system and better software, information processed will become more precise, reliable, accessible and secure. By the use of internet, interview and observation method the proponents suggest a simple yet systematic implementation of an online based reservation system whose software will include modules such as Home module, Registration and Verification, Security, Booking, Log-in, Monitoring (buses, confirmed reservation, pending reservation, not completed and users/members account), Repots, File maintenance, FAQ/help and about module. The proponents gathered all available information by means of the internet, library observation and interviews with administrator/head organizer.
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“Online reservation of tickets for Victory Liner Bus Corporation-Caloocan”

Conclusion Based on the information stated in Chapter I and based on the data gathered, the proponents surmise that the Victory Liner Bus Company - Caloocan is in need of a reservation system upgrade and have come up with the appropriate solution. The proponents have devised a system that will streamline the procedure of processing reservations with an online reservation system with the following modules: The demographic profile is important because it consist of personal data of the consumers. In this data it needs the name, age and gender. In terms of age the system not allow a consumer if they are not in a legal age. In gender it defines what gender you belong. With the implementation of MySQL 5.0 as the systems back end which is more advance and has additional features compare to other databases, the company will have the benefit of a less expensive data storage because it is popular and free to download in addition it is very customizable, the user can customize its function with the knowledge of technical know-how.
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The proponents selected software such as Windows 7 Starter Edition 32 bit (OEM) for the operating system, PHP version 5 as the front-end and MY SQL back-end in this system.

“Online reservation of tickets for Victory Liner Bus Corporation-Caloocan”

Searching and retrieving of records would be easier since there would be a search module that would filter all the needed records. Having a search module will lessen the time of looking for records that is done manually on the existing system. Upgrading to online based system will help the company to increase their exposure to other possible client/s in and out of the country. Moreover the website will have twenty four (24) hours access for consumers. Aside from increasing the company’s exposure, this will also serve as their competitive marketing strategy promotion of their company to overcome the other competitor’s innovation.
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Increasing the security and confidentiality of each files and report by providing a security module, a log-in form that will have two (2) levels of access. The first will be the administrator of the system and the customer for the second level of access. The administrator will have a unique username and password thus making the system more secured not only for the company but also to other users of the system. In addition only those who are registered members of the system will have the privileged of reserving and booking of rooms and events, thus restricting unregistered members from reserving/booking a room or event, making their system more organized and efficient.

“Online reservation of tickets for Victory Liner Bus Corporation-Caloocan”

The system will provide a monitoring module that will display an overview of the system which is accessible only to the admin. With this the admin can easily view which dates are available or unavailable for any reservation, this will also indicate which bus/sits are available for reservation; furthermore the system will also provide an organized view of confirmed reservation, pending reservations, not completed reservation and user’s overview and since it is computerized and done in real time, every reservation done will automatically be counted and will display the remaining available dates and bus/sits.

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“Online reservation of tickets for Victory Liner Bus Corporation-Caloocan”

Recommendation Based on the foregoing findings of the study, the following are recommended for future enhancement of the developed online reservation of tickets System for Victory Liner Bus Company - Caloocan. In this generation there is an increasing demand for a faster and more high tech way of processing or doing any kind of transactions. Most of the Bus Companies provide goods and services using web-based system. It helps to perform task in an easy way with less time consumed. Some companies are become fully automated while others strive for the manual procedure on making reservations.
Victory Liner Bus Company – Caloocan use un-updated online reservation and booking system old, outdated, worn down, and cannot be expected to be applied to the increasing demand for a higher and much better services. The proponents recommend to the next developer or future researcher to: Upgrade the system by including online payment through PayPal, thus giving their client the ease of easily and immediately paying their reservation fee without leaving their own home.
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The company’s should include the other additional services as part of the booking/reservation system. Additional payment gateways like Smart money, Globe Gcash and Liberty Reserve.

“Online reservation of tickets for Victory Liner Bus Corporation-Caloocan”

Must upgrade the system to online inquiry, so that the client can easily get a feedback or answer once they send an inquiry or message, and also adding more visual style on the website will capture customer’s attention rather than having static pictures. Should advertise the company to the social network for better marketing and will enhance the popularity of the company. Include an audit trail, to track the time of log-in and log-out of the user. Have a Mobile notification for every possible update that the company can send, and also enable editing of content for other modules. Include an audit trail, to track the time of log-in and log-out of the user.6 | Page

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Enable editing of content for other modules.

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