...Unit 8 Assignment After reading the unit eight Sandwich Blitz scenario, as well the Eight Steps Toward Integrity article by Stratford Sherman, I learned that there are new land-use laws that require all out buildings be a minimum of six feet from the property lines. Sandwich Blitz is in violation of this policy because their enclosure that keeps the trash dumpster is five feet away from the property line; however, the government inspector who was assigned to inspect the Sandwich Blitz has informed the unit manager of that location that he would be willing to overlook this if Sandwich Blitz would cater the department's holiday party for his job. The unit manager later communicated the proposal to Dalman. In the article Eight Steps Toward Integrity, Stratford states that there are, “a combination of factors, including increased reliance on rules, imprecise use of language, and a general coarsening of attitudes about ethics, has resulted in a significant and worrisome decline in the practice of integrity by individuals and organizations alike” (Sherman, 2003, p. 44). In this statement Stratford was explaining the different reasons why there is a decline in the practice of integrity by individuals as well as businesses. With that being said he gave us eight steps business and individuals alike should follow to ensure that integrity is maintained in a business or in an individual. Dalman and Lei started Sandwich Blitz because they wanted to make a difference by providing quality...
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...Sandwich Blitz, Inc. Ethics and Corporate Social Responsibility Sandwich Blitz, Inc. top level managers has found themselves in an ethical dilemma with a government inspector about the distance between the dumpster and their back door. Due to the new local health codes and laws having been issued requiring trash dumpsters to be a minimum distance of 30 feet from the rear entrance of the building, and new land-use laws requiring that all out buildings be at least 6 feet from the property lines. The enclosure that houses the trash dumpster is 5 feet from the property lines, which is in violation of those laws. The government inspector has told the unit manager that he would be willing to approve this if Sandwich Blitz provides the food for his department's holiday party. The following describes Sandwich Blitz, Inc.’s ethical and corporate social responsibility to maintain their integrity as a company and do what is right regardless of any inconveniences or expenses it could potentially cause. According to the eight steps to integrity (Sherman 2003) Sandwich Blitz, Inc., “With the awareness of what's right comes the obligation of right action.” It is important that Sandwich Blitz, Inc.’s top level management continue to maintain their integrity regardless of the fact that the inspector is willing to overlook the violation to benefit his department. The organization must take responsibility (Sherman 2003). By taking responsibility it is up to Dalman and Lei to recognize that they...
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...Assignment Instructions Unit: 4 Instructions: This week's Assignment consists of reading a scenario about Sandwich Blitz, Inc., and responding to four questions. Dalman and Lei have discussed two possible avenues to grow and expand Sandwich Blitz, Inc. One possible strategy would be to franchise locations. Another strategy would be to secure venture capital to finance an internal expansion by opening more company-owned shops. Dalman feels that he just doesn’t have time to investigate these options because he is spending an increasing amount of his time assisting the location managers. Lei noted that two of the location managers had exhibited a lot of skill in the management of their locations and perhaps a new position could be added to coordinate with the location managers. This would free Dalman to work on these larger issues. After reading the scenario above and your assigned readings in the textbook, paying particular attention to the section on authority, respond to the following questions: (Please number your responses 1 – 4 according to the four questions) 1. How would creating a new position between the CEO and the location managers help the business to grow? 2. Is promoting an existing manager the best option to fill this position? If not, what is an alternative source to fill the position? 3. Who within the company should make these decisions? 4. List the levels of authority (management) that Sandwich Blitz, Inc. would have if the new position is created. To help...
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...Unit 8 Assignment University Name Student Name AB/140 - Introduction to Management Professor Name Date Sandwich Blitz Inc. - Integrity This paper will provide a short analysis on how the company Sandwich Blitz Inc can take a decision respecting the law and its ethical values. In this case, the company needs to make a difficult decision. The laws have been modified and the company must respect them; the company has a problem with its legal background. The government inspector has made a proposal for the unit manager, and if Sandwich Blitz provides the food for his department's holiday party the company will receive his approval. This paper analyzes how many of the eight steps toward integrity proposed by Stratford Sherman can be respected in this case. The Stanford University Encyclopedia of Philosophy (2013) states: "Integrity is one of the most important and oft-cited of virtue terms”. Though, is difficult often to distinguish between acting with integrity and acting morally. According to Sherman (2003), integrity is uniquely concerned with individual wholeness and conscience. For the company, it is a situation when the decision must respect business ethics and the moral values of the company’s managers. Sherman (2003), states eight steps toward integrity: doing what we say we will do, doing the right thing, taking responsibility, supporting our own weight, holistic thinking, respecting others, checking the mirror, and...
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...to Management: Unit 8 Assignment • • Explain which of the eight steps from “Sherman’s Eight Steps towards Integrity” apply to Dalman and the Location Manager in this particular situation and why. • The Eight Steps toward Integrity include: doing what we say we will do, doing the right thing, taking responsibility, supporting our own weight, holistic thinking, checking the mirror, defining the rules and values. The first step is doing what we say we will do which “includes keeping promises and meeting deadlines… —and often, tough negotiation—prior to making commitments.” (Stratford Sherman). Doing the right thing includes being aware of what’s right and performing the right actions. This also includes accepting the consequences. Taking responsibility is simply taking responsibility for your actions. Supporting your own weight “means functioning as a whole.” (Stratford Sherman). Holistic thinking is “an appreciation of wholeness in the world supports its practice.” (Stratford Sherman). Checking the mirror is taking the time to do an honest review of you or as Sherman said pause for reflection. Defining the rules and values is simply rules about the basics that can be applied to almost anything from couples to organizations. The new laws that Sandwich Blitz is in violation with needs to be corrected. The enclosure that houses the trash dumpster is five feet from the property line. The government inspector has told the unit manager that he...
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...MT 140: Introduction to Management Unit 8 Assignment Integrity and Leadership are issues that Dalman is currently facing in Sandwich Blitz. New laws for the health codes have been put in place in one of their locations. Currently they do not meet the rules for the placement of the dumpster. The government zoning inspector is willing to turn a blind eye to violation in exchange for Sandwich Blitz to supply food for his company’s holiday parties. Dalman needs to use some integrity in this situation. After reading the Eight Steps in “Rethinking Integrity,” by Sherman, I believe there are definite integrity steps that Dalman should choose to follow here. Doing the right thing is the first of the eight steps of integrity that Sandwich Blitz should incorporate. Doing the right thing means having a clear understand of what is right and wrong. A good leader has good values. He leads his employees by example. In this situation Dalman needs to obey the rules. In the long run it won’t benefit him to violate this health code. The dumpster needs to be moved back the extra food that is required. These codes are set in place for a reason. In this case it is a health issue. Dalman wants his company to have a good reputation and also he wants his employees to follow the rules as well. One leads by example and in this case doing the right thing shows the employees they should not cut corners or violate laws set in place either. Dalman will need to take responsibility...
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...Unit 8 Assignment The Sandwich Blitz has just been informed by one of its location managers that they are in violation of the new local health codes. Each of the Sandwich Blitz locations are situated on a very small parcel of land. This contributed to lower operating expenses for the business. Dalman and Lei consider this a competitive advantage. With the new local health code, the location of their building, which encloses the trash dumpsters, are in violation of the codes. The government inspector has told the location manager that he would be willing to overlook and approve the violation in exchange for providing food for his department’s holiday party. The location manager has conveyed the information to Dalman. After reviewing the Eight Steps in “Rethinking Integrity,” by Sherman, Stratford, I believe that Dalman and the location manager need to “Do the Right Thing.” The eight steps toward integrity is something that all corporation and businesses should strive to excel at. Theses eight steps include: doing what we say we will do, doing the right thing, taking responsibility, supporting our own weight, holistic thinking, respecting other, checking the mirror, and defining the rules and values. As stated by Bateman and Snell (2012) “Unethical corporate behavior may be the responsibility of an unethical individual, but it often also reveals a company culture that is ethically lax” (pg. 76). Sandwich Blitz as an organization that is trying to grow and expand should...
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...Introduction Pizza Hut was started in 1958, by two brothers in Wichita, Kansas. Frank and Dan Carney had the idea to open a pizza parlor. They borrowed $600 from their mother, and opened the very first Pizza Hut. In 1959, the first franchise unit opened in Topeka, Kansas. Almost ten years later, Pizza Hut would be serving one million customers a week in their 310 locations. In 1970, Pizza Hut was put on the New York Stock Exchange under the ticker symbol PIZ. In 1986, Pizza Hut introduced delivery service, something no other restaurant was doing. By the 1990's Pizza Hut sales had reached $4 billion worldwide. In 1998, Pizza Hut celebrated their 40th anniversary, and launched their famous campaign "The Best Pizzas Under One Roof." In 1996, Pizza Hut sales in the United States were over $5 million. Out of all the existing pizza chains, Pizza Hut had the largest market share, 46.4%. However, Pizza Hut's market share has slowly eroded because of intense competition from their rivals Domino's, Little Caesar's and newcomer Papa John's. Home delivery was a driving force for success, especially for Pizza Hut and Domino's. However, this forced competitors to look for new methods of increasing their customer bases. Many pizza chains decided to diversify and offer new non-pizza items such as buffalo wings, and Italian cheese bread. The current trend in pizza chains today is the same. They all try to come up with some newer, bigger, better, pizza for a low price. Offering special promotions...
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...Costa Coffee Analysis and Strategy – “The Sister Project” Contents 1. Introduction 4 2. External Analysis 4 2.1. Customer Analysis 4 Target Age Groups 4 Key Areas 5 2.2. Competitor Analysis 5 2.2.1. Direct Competitors: Leading coffee shop brands 6 Market Route 6 Independent Coffee Houses 7 2.2.2. Indirect Competitors 7 2.2.3. Key growth areas 8 2.3. Market Analysis 9 The market 9 Awareness of the market 9 Market drivers 9 Market barriers 10 Goods and services 10 Suppliers 10 Customers 10 SWOT analysis 10 Market Trends 11 Market Opportunities 12 2.4. Environmental Analysis 12 2.4.1. PESTEL Analysis 12 3. Internal Analysis 14 3.1 Strategies and Objectives 14 3.2. Brand Analysis 15 3.3. Business Portfolio Analysis – Services 16 3.4. Brand performance 17 3.5. Marketing and Communications 17 4. Key issues 18 4.1. Brand image 18 4.2. Differentiation 18 4.3. Clarity of message 19 5. Strategic positioning 19 “The Sister Project” 19 6. Bibliography 20 1. Introduction Costa is Britain’s leading coffee chain in a highly competitive and growing market. Despite a tough economic environment in Britain, the brand has managed to continue rapid expansion at home and in emerging economies abroad. The brand focus on the core product has been matched with portfolio expansion into new service areas. This report analyses Costa’s relationship to the existing coffee market, in order to look at some of the key...
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...Feasibility Study and Business Plan – Al Hayat ECOFIN Research Services Feasibility Study and Business Plan to set up a Domestic Electrical Appliances Distribution Company in Saudi Arabia Al Hayat International Holding Co., Saudi Arabia Sole Distributor of Green World Electronics Co., USA September 22, 2008 1 Feasibility Study and Business Plan – Al Hayat Content 1. Executive Summary 2. Introduction - Al-Hayat International Holding Co. 2.1. About ECOFIN Research Services 2.2. About the Promoter 2.3. Project Background 2.4. The Franchise Concept 2.5. About Green World Electronics Co. ECOFIN Research Services Page 07 11 11 11 14 14 15 3. Success Stories of Electronics Retailing and Distribution Companies around the World17 3.1. Best Buy 3.2. GOME Electrical Appliances Holding Ltd. 3.3. Jumbo Electronics Co. 3.4. Media Market 3.5. NEXT Retail India Ltd. 17 18 20 22 24 4. Favorable Investment Environment 4.1. Investment Climate in Saudi Arabia 4.2. Overview of the Retail Industry in Saudi Arabia 4.3. Saudi Domestic Electrical Appliances Sector 4.4. Key Drivers for Saudi Domestic Electrical Appliance Industry 4.5. Saudi Domestic Electrical Appliance Industry – Major Trends and Forecast 4.6. Conclusion 27 27 33 40 43 55 56 5. Al-Hayat International Holding Co: Strategic Planning 5.1. Stakeholder analysis 5.2. Vision 5.3. Mission 5.4. Strategic Objectives 5.5. USP 58 58 58 58 58 58 6. The Business Plan 6.1. Product and Portfolio Analysis 6.2. Market Segmentation, Targeting...
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...Introduction Unilever is a multi-national corporation, formed of Anglo-Dutch parentage that owns many of the world’s consumer product brands in foods, beverages, cleaning agents and personal care products. Unilever employs nearly 180,000 people and had worldwide revenue of almost €40 billion in 2005. Unilever is a dual-listed company consisting of UnileverNV in Rotterdam, Netherlands and Unilever PLC in London, England. This arrangement is similar to that of Reed Elsevier and that of Royal Dutch Shell prior to their unified structure. Both Unilever companies have the same directors and effectively operate as a single business. The current non-executive Chairman of Unilever N.V. and PLC is Michael Treschow while Patrick Cescau is Group Chief Executive, who will retire at the end of 2008. Mr Paul Polman will succeed Patrick Cescau as Group Chief Executive. The company is widely listed on the world’s stock exchanges. 1.2 Origin of report Since practical orientation is an integral part of the BBA program, I tried to expose real life performance of Uniliver by preparing this report. To prepare this report I have come across with different information of the Uniliver. From the collected information I understand the company’s activities in the market as Uniliverll as in their internal preparation for marketing and others activities. I expect that this report will fulfill the requirement of BBA program and provide a clear idea about the Uniliver activities and other multi-national...
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...Chapter- One Introduction 1.1 Introduction Unilever is a multi-national corporation, formed of Anglo-Dutch parentage that owns many of the world's consumer product brands in foods, beverages, cleaning agents and personal care products. Unilever employs nearly 180,000 people and had worldwide revenue of almost €40 billion in 2005. Unilever is a dual-listed company consisting of Unilever NV in Rotterdam, Netherlands and Unilever PLC in London, England. This arrangement is similar to that of Reed Elsevier and that of Royal Dutch Shell prior to their unified structure. Both Unilever companies have the same directors and effectively operate as a single business. The current non-executive Chairman of Unilever N.V. and PLC is Michael Treschow while Patrick Cescau is Group Chief Executive, who will retire at the end of 2014. Mr Paul Polman will succeed Patrick Cescau as Group Chief Executive. The company is widely listed on the world's stock exchanges. 1.2 Origin of report Since practical orientation is an integral part of the MBA program, I tried to expose real life performance of Unilever by preparing this report. To prepare this report I have come across with different information of the Unilever. From the collected information I understand the company’s activities in the market as Unilever as in their internal preparation for marketing and others activities. I expect that this report will fulfill the requirement of MBA program...
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...cMARKETING 7E People real Choices This page intentionally left blank MARKETING 7E People real Choices Michael R. SAINT JOSEPH S SOLOMON ’ U OLLINS NIVERSITY Greg W. MARSHALL R C STUART OLLEGE Elnora W. THE UNIVERSITY OF SOUTH CAROLINA UPSTATE Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Melissa Sabella Director of Editorial Services: Ashley Santora Editorial Project Manager: Kierra Bloom Editorial Assistant: Elisabeth Scarpa Director of Marketing: Patrice Lumumba Jones Senior Marketing Manager: Anne Fahlgren Marketing Assistant: Melinda Jensen Senior Managing Editor: Judy Leale Project Manager: Becca Richter Senior Operations Supervisor: Arnold Vila Creative Director: Jon Christiana Senior Art Director: Blair Brown Text and Cover Designer: Blair Brown Media Project Manager, Production: Lisa Rinaldi Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management: S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Bindery: Courier/Kendalville Cover Printer: Courier/Kendalville Text Font: Palatino Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook...
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...gerry JoHnson KeVan sCHoles rICHard WHIttIngton Fundamentals oF strategy ACCESS CODE INSIDE unlock valuable online learning resources Once opened this pack cannot be returned for a refund Welcome to FUNDAMENTALS OF STRATEGY Strategy is a fascinating subject. It’s about the overall direction of all kinds of organisations, from multinationals to entrepreneurial start-ups, from charities to government agencies, and many more. Strategy raises the big questions about these organisations – how they grow, how they innovate and how they change. As a manager of today or of tomorrow, you will be involved in influencing, implementing or communicating these strategies. Our aim in writing Fundamentals of Strategy is to give you a clear understanding of the fundamental issues and techniques of strategy, and to help you get a great final result in your course. Here’s how you might make the most of the text: ● Focus your time and attention on the fundamental areas of strategy in just 10 carefully selected chapters. Read the illustrations and the case examples to clarify your understanding of how the concepts of strategy translate into an easily recognisable, real-world context. Follow up on the recommended readings at the end of each chapter. They’re specially selected as accessible and valuable sources that will enhance your learning and give you an extra edge in your course work. KEY CONCEPT AUDIO SUMMARY ● ● Also, look out for the Key Concepts and Audio Summary icons...
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...rP os t 9-601-163 REV: SEPTEMBER 30, 2005 SANDRA J. SUCHER STACY E. MCMANUS The Ritz-Carlton Hotel Company op yo The Master said, Govern the people by regulations, keep order among them by chastisements, and they will flee from you, and lose all self-respect. Govern them by moral force, keep order among them by ritual, and they will keep their self-respect and come to you of their own accord. — The Analects of Confucius tC James McBride, general manager of the new Ritz-Carlton in Washington, D.C., faced the largest challenge of his successful career. A proven veteran of the luxury hotel chain’s march across Asia, McBride’s most recent assignment was as the general manager of the 248-room Ritz-Carlton in Kuala Lumpur. Opened in 1998, the hotel was named “Best Hotel in Asia-Pacific” in the eighth Business Traveler Asia/Pacific magazine Travel Awards Subscribers’ Survey and, for two consecutive years, “Best Business Hotel in Malaysia” by Business Asia and Bloomberg Television.1 As Nikheel Advani, food and beverage services director for the Washington hotel, noted: “James is excellent—we have opened many hotels together. In the place where you didn’t think that it had a chance, he made it the best hotel. That’s his talent. That’s what he can do really well. It’s for the entrepreneurial person who wants to get involved and who thinks they can make a difference.” Do No But this was a new situation, even for McBride. For the first time,...
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