Scenario Solution
To solve the problem of high school dropouts not being educated there needs to be a program created to supply all training needed so these individuals can find a job. KMT youth services are devoted to help provide these individuals with further education. We will help them with certificate and GED courses. The overall goal of the company is help these kids learn necessary skills for a better life and to gain employment opportunities.

As a director there are many problems that he/she will face when trying to start their organization. The first part of this process will be the hiring process. The director should have an idea of how they want their organization ran and what type of people they want to help run it. Therefore when it’s time to start the hiring process the director need to be sure they find the most qualified individuals, ones whom also have the same ideal for the company. The problem that may come out of this process is interviewing a qualified person that wants a high salary. Starting a business a director will have to have a budget, which leaves little to no room for salary negotiations.

Finding the right destination will be another issue. With having a budget this could be a challenging task. Location and size of the building has a lot to do with the price you pay. The director will have to find the right play to hold the 1,000 students projected for the first year, and also the higher amounts projected for years after. All this has to be done while trying to stay in budget.

As director the next challenge that he/she may face is to find the funding to develop and keep the organization running. Once the funding is provided, the director must make sure they hold up their end of the bargain. If not then some of the funding could be lost. In the second year and so forth the budget will most likely increase. Due to the increase the director will need to seek more funding. He/she need to seek more funding. He/she need to ensure sponsors that the money is being well spent. If the sponsors or donors feel that their money is not going in the right place this could cause problems. This could cause them to withdraw their money, leaving the organization with a less amount of money to work with. The director will then need to find funding elsewhere. Running into a funding problem could limit the number of students the company will be able to assist. Staff could lose their job and students won’t have the opportunity to further their education or training for job placement. On a positive note, if the funding is coming in on a regular basis this allows room for expansions and more jobs to the people in the community.

Community Environmental Factors

There are several community environmental factors. Competition from another organization in the community that offers the same services is one of those factors. Offering joining incentives or referral bonuses is a way to stand out amongst the competitors. During the development process the director should do research on the community they are going to serve. They need to know what is being offerend in the community already and have new ideas that will draw the attention of the students. Also the director needs to be sure to advertise and educate the community on the services that are being offered. Advertising helps getting the organizations name out in the community educating helps the community know and be able to tell others about the services and how they may benefit from them. This usually helps with bringing more students into the organization. If the director doesn’t advertise the company could go under before it’s even started.

Grants, the community (churches or businesses), or private donations should be where most of the funding comes from. This way the community can be provided with the services they need the most. Once the director knows what services are needed in the community they need to be added to the budget. He /she needs to make sure its affordable and that its going to be beneficial for the students. Once the business is started there can always be minimizing and maximizing done as long as it fits within the budget. Overtime the organization may be able to expand creating better opportunities to the students.

An huge environmental factor that could cause problems would be location. The director will need to research communities to see where the organization would be a good fit. Make sure the most help is needed, it would be ideal to go into an area where the dropout rate is high.

Human Resources
The director needs to come up with a staffing plan. He/she needs to know how many people they will need to successfully run their organization. The next step is to determine what services he/she will provide. This allows the director to know what skills to look for in potential employees. For an example, if you are looking to help students find a job, then you need to hire someone who can interview well or had good resume building skills. As stated before the director will need to know how much space is needed now and in the future.

The director will need to come up with bonuses or incentives that will help keep the employees interested in working for their organization. They will need to beat the other local competitors to prevent employees from leaving. Be sure to prevent employees from leaving. Be sure to come up with a good benefit package to keep the employees interested. Health benefits, sick leave and bonuses are all benefits that should be offered.

The last step for Human resources would be to create an employee handbook or guide that includes rules and ethics codes for the staff. Make sure the rules are fair. Be sure everyone is aware of consequences that come about if the rules aren’t followed. This limits misunderstandings within the organization.

Budget Operating Expenses: | Per Year | Rent | $125,000 | Utilities | $100,000 | Office supplies | $25,000 | Equipment/lease | $50,000 | Transportation and travel | $100,000 | Outside consultants | $100,000 | Overhead costs | $100,000 |

Personnel expenses: | Annual Salary | Number of FTEs | Executive director | $100,000 | 1 | Training supervisor | $80,000 | 1 | Trainers | $50,000 | 10 | Administrative coordinator | $45,000 | 1 | Administrative staff | $25,000 | 3 | Employee-related benefit expenses @ 25% | $200,000 | |

All costs excluding the salary of the executive director and training supervisor will be allocated according to this formula:

60% to basic skills program
40% to vocational program

Number of eligible students: 1,000

Use the information above to create each of the following:

1. A line-item budget table showing all associated costs implementing the training programs. Equipment | $50,000 | Supplies | $25,000 | Facility Rent | $125,000 | Travel | $50,000 | Utilities | $100,000 | Transportation | $50,000 |
Which Totals: $400,000 per year
2. A combined functional and program budget to calculate all costs per enrolled student. Equipment | $50,000 | Supplies | $25,000 | Facility Rent | $125,000 | Travel | $50,000 | Utilities | $100,000 | Transportation | $50,000 | Outside Consultants | $100,000 | Executive director Salary | $150,000 | Training SupervisorSalary | $80,000 | Trainers Salary | $50,000 | Employee Benefits @25% | $300,000 | All Indirect Costs/Overhead Costs | $270,000 | Totals: $1,600,000
So 1,600,000- executive director and training supervisor (180,000) $920,000

.6x920,000=$552,000 for basic skills program
.4x920,000=$368,000 for vocational program
920,000/1000= $920 per student.

References:
Achieving Excellence in the Management of Human Services Organizations, by Peter M. Kettner.Copyright 2002 by Allyn and Bacon, Pearson Education, Inc.