The company first developed an in-house knowledge management strategy, in 1997.

At the time the company had developed hundreds of separate intranet sites, and over a thousand bulletin boards and e-mail forums, with no standard management

The company has five different knowledge management systems.

Corporate Directory for personnel and company Information
Eureka, the internal Communities of Practice program which has 24 different Communities
The Hub, the company Intranet system including standard content management and search tools
QUEST, A Quality Health Safety and Environmental, incident reporting and investigation system
InTouch, which connects people to dedicated experts and to validated technical information.

InTouch was started in 1996, as the technical support service to field operations
It captures, shares and refines knowledge assets
Dedicated experts support field operations on a 24-by-7 basis
Cover a technology and service domain
Manage the validation of new shared knowledge
Responsible for keeping the knowledge base for each domain clean and up-to-date.

It is composed of:
• People InTouch Engineers and expert communities
• Process For support and knowledge management
• Technology On-line support and knowledge system Knowledge and Information All validated technical information for operations
Intellectual capital of Oilfield Services

global network infrastructure a standard computer platform for all engineers a single portal into the technical resource base technical help desks in all technology centers, a validated knowledge repository just-in-time online distance learning a centralized document authoring and publishing system.

InTouch contains many knowledge ‘types’
“best practice”
“training”
“internet link,”
“reference page,”
“documentation”
“solution”,
“lesson learned / case history,”