(1)
Scotia Airways is an airline which takes care about the air line’s customer care and service. The air line always wants to provide exceptional value for money and wants to comfort to their customers. Their staffs are also responsibility and interest in their jobs. So, this air line became success in the short time. As the business is successful, the employers want to expand their major business. They use their management style as an extended family type but the face their staffs are concern about their extension business plan. The staffs worry about their job opportunities, changing of management style and about their abilities for the near future. So, they become unhappy in their responses because of their stresses and threats. In that case, the Scotia Airways could easily apply their problem with Herzberg’s two-factor theory. In this theory, Herzberg suggested that satisfaction and dissatisfaction of people are not opposites but two different ideas. If the employers fill their staffs’ dissatisfaction and worries into satisfaction factors, the stuffs’ will work more hardly and effectively for their jobs. By this way, the management team of the Scotia Airways can apply their staffs’ needs and wants into satisfaction factors.
The employers can also apply their job with Adams’ equity theory of managing people. He pointed out the employees’ needs and wants by comparing their facilities or salaries with other employees from the same company or competitors’. So, in this Scotia Airways case, the management team could apply the staffs’ needs and wants by discussing with the staffs.
(2)
In the management team of Scotia Airways, they face difficulties related to their stuffs. The stuffs worry and concern about their job opportunities, responsibilities, working together with the other stuffs who are more qualified than the old stuffs and their working places. As the