...any business are support by a number of business processes. One business process which supports ANZ’s Retail Distribution functional area is Retail Lending. This particular business process plays a big part in creating revenue and ensuring that any risks in lending are kept to a minimum. Management and sales staff within Retail Lending use two types of Information Systems (IS), Hogan and Seibel Customer Relationship Management (CRM). It is these IS which allow ANZ to create their revenue and ensure the appropriate risk assessment is being use. Information Systems are used in all types on businesses globally; they add value to the organisation and also to the customers. Table of Contents Executive Summary 2 1. Introduction 4 2. Retail Distribution – Functional Area 4 2.1. Business Process 4 3. Customer Information System – CSC HOGAN Systems 5 3.1. Supporting Business Process 5 3.2. Value Add 5 3.3. Inputs, Outputs and Feedback 5 3.4. Requirements 5 4. Customer Relationship Management System - SEIBEL 5 4.1. Supporting Business Process 6 4.2. Value Add 6 4.3. Inputs, Outputs and Feedback 6 4.4. Requirements 6 5. Conclusion 6 References 7 Bibliography 8 Appendix 9 1.1 9 1. Introduction ANZ provides a range of banking and financial products and services to approximately 8 million customers and spans across 32 countries in Australia...
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...Sarah Seibel Address City, State, Zip Code Phone Number Email Address September 15, 2015 Dear Honorable Judge English, I am writing this letter today to inform you of my exemplary accomplishments and commitment to my own as well as other individuals’ sobriety. I am a sobriety sponsor for Alexandra Swinnerton. I assist her daily with working the steps toward sobriety as well as ensuring Ms. Swinnerton is able to attend every Narcotics Anonymous (NA) meeting. I believe my strength as an individual and my extreme motivation to be successful in my sobriety is not only one of my greatest assets, but a great asset for those struggling with sobriety around me. I have started my own series of NA meetings at my church which meet on Mondays, and I am a chair for a series of NA meetings which meet on Thursday nights. I strongly believe that these meetings can strengthen the change for sobriety for all who attend. While I believe that I myself am a great support system for those working the steps toward sobriety around me, I also have my own wonderful support system which includes my own family. My mother attends the family support group for addicts called Naranon. I also attend the Stop Heroin rallies and any additional programs that NA has to offer. I have a strong commitment toward my sobriety and I believe this commitment can help inspire those around me to have the same commitment in their own path to sobriety. Thank you for your attention. Yours sincerely...
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...Stem cells exist in all living things. These cells go on to either produce more stem cells or specialize to become different types of living tissue. Stem cells can be broken down into two main classifications, embryonic stem cells and adult stem cells. Embryonic stem cells, as the name would imply, are only found in developing embryos. These cells are the most versatile. On the other hand, adult stem cells are only able to transform into a select few types of tissue. (Bongso & Lee, 2005) In vitro fertilization involves the fertilization of an oocyte outside of the female reproductive system. Fertilization occurs in a Petri dish, after which time the embryo is reintroduced into a female uterus where it is allowed to implant and develop. (Seibel, 2008) Cloning is a scientific method of producing an offspring that is genetically identical to the parent. In cloning, only one parent is required, therefore it is considered to be asexual reproduction. (Rugnetta, 2012) All of these technologies are exciting and hold great promise for mankind. These techniques have the potential to end numerous diseases, prevent devastating birth defects, and allow otherwise infertile couples to develop and raise healthy offspring. On the other hand, all of this is relatively new science. It is still unknown what the long-term effects of these practices may be. Herein lays the ethical...
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...SDM - Siebel Systems: Anatomy of a Sale 2012 Case analysis “Siebel System: Anatomy of sales part 1 & 2” Assignment Submitted to Dr. G Sridhar, IIMK Prepared by: Name - Nitesh Kumar (Roll No : ePGP-03-138) Company – Bajaj Auto Ltd (International Marketing – Africa - Kenya) 1 SDM - Siebel Systems: Anatomy of a Sale Table of Contents 2012 Table of Contents........................................................................................................................................2 Introduction ................................................................................................................................................3 Corporate culture – “Siebel”........................................................................................................................4 Distinct leadership status............................................................................................................................4 The situation................................................................................................................................................5 Quick & Reilly : A Background......................................................................................................................6 Question 1 ..............................................................................................................................................7 Question 2................................................
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...Melissa Crumley, Supervisor at ABC Accounting Firm FROM: Tammy C Clary, CPA at ABC Accounting Firm DATE: April 30, 2012 SUBJECT: CFO Resignation and SEC Investigation into ABC Accounting Firm On April 27, 2012, John Smith ABC Accounting Firm CFO suddenly resigned from our organization. The United States Security and Exchange Commission (SEC) have requested certain documentation from our organization. From the information that the SEC requested, the issue seems to affect our revenue recognition. I have attached the information which was requested, compiled, and sent to the SEC. “The SEC in 2000 adopted Regulation FD, or ‘fair disclosure’. Basically, Regulation FD requires companies to widely disseminate any material announcement” (Seibel, 2001, p.132). Since ABC Accounting Firm is a publicly traded organization, the recent resignation of our Chief Financial Officer and the SEC investigation we must issue a press release. Our first concern is to inform all of our stockholders of the issues at hand. In order to keep the stockholder calm, we must disclose all information. We must follow all SEC regulations and comply. A lot of decisions will need to be made in the near future. The ethics of our organization will be put to the test but as always we will overcome this obstacle. When the press release is given to the public, our organization can and should expect negative feedback. We need to begin the process of soothing any turbulence that may arise. We have hired...
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...Dell’s CRM effort INTRODUCTION The computer industry encompasses computer software, computer hardware, as well as the production of computer components, assembly, logistics distribution, sales, marketing, and the provision of information technology services. Dell is in the business of manufacturing computers and servers. Its competitors are Hewlett Packard/Compaq, IBM, Apple and Gateway. The new trend in the computer industry is to become a virtual corporation and Dell is leading the way. According to Dedrick and Kraemer (2006), “Dell is aiming to combine the cost advantages of horizontal specialization with close coordination of vertical integration.” In the early 1990’s, Dell shifted gears and tried to distribute its products through retail outlets, later realizing how unprofitable this approach was. It decided to focus on improving customer service and support by allowing customers to place and custom configure orders directly. This resulted in a unique strategy, synonymous with Dell, customization. Nearly one out of five standards-based computer systems sold in the world today is a Dell. Dell has one simple concept: to sell computer systems directly to customers. Dell’s customers are global wide and range from individuals, small businesses, large businesses, and institutional organizations, such as schools and hospitals. The mission statement for Dell is “to be the most successful computer company in the world at delivering the best customer experience.” Since Dell...
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...Anonymous Student BU204 Unit 1 Assignment August 27th, 2012 Dear President Smith, Upon your request, I have finished my extensive research on the culture and customs of the country of Saudi Arabia. I have come across quite a few things that will not only be helpful to our business professionals over there, but also some that could be a necessity to their wellbeing. First and foremost, if one is not a Muslim, in order to leave Saudi Arabia, there has to be a granting of an exit permit. Anyone without Saudi citizenship that is involved in a business, labor, or employment dismissal dispute will not be allowed to leave the country until the dispute is resolved in a Saudi court. These cases are notorious for being dragged out, and can last anywhere from 3-18 months. Saudi citizens are known to have incredible leverage in these cases, and can block departure or future visitation and employment in the country. This is definitely something for our workers over there to keep in mind during any type of negotiation (travel.state.gov, 2012). While we want our employees to try to assimilate into and be a part of the culture as much as possible, they need to know to draw the line at wearing traditional Saudi clothing. Saudi’s oftentimes find it offensive when they see foreigners wearing traditional Saudi attire. Even though the heat can be overwhelming, it is important that all of our professionals attend meetings in a jacket and tie. They additionally need to try to steer...
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...on the choices made on the assessment and vendor selection process and how the failure could have been mitigated. Understanding these issues will help us avoid failure in the future and assist with successful product management. Background Hershey differentiated themselves by pricing the products low which means that large quantities need to be sold. In order to make that possible, Hershey needed a top notch logistic and supply change systems as well as prepare for Y2K in a project labeled Enterprise 21. As part of that project in 1996, Hershey’s decided to upgrade its patchwork of legacy IT systems into an integrated ERP environment. Hershey’s chose SAP’s R/3 ERP software, Manugistic for supply chain management (SCM) software, and Seibel for customer relationship management software. Hershey’s decided to implement new software so that they could share product data with retailers. They went with SAP for the ERP and Siebel and Manugistic for the other portions because they were all considered some of the best in their areas. Manugistic had been used previously with the existing mainframes so that prior relationship probably entered into the decision making. Schedule Feasibility The decision was made at the initial timeline of the project that this would be a 30 month timeline even though the average and suggested time for the project would be four years. Although that shorter timeline was caused by the impending Y2K software issue, it set the stage for more faulty...
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...Lei Sun 1560 Hillcrest Avenue Hanover Park, IL 60133 sunny_s88@hotmail.com Experience Accountant and Customer Service Ruili Hydraulic System LLC Algonquin, IL June 2010 - Current Manage payroll and sales tax activities Processes Account Payable, Account Receivable, and Monthly & Quarterly billing Ensure accuracy of bank statement reconciliation and date entry to the general ledger system Assist and prepare quarterly financial statement Process purchase order, arrange import products from China and schedule the shipment Print daily account payable checks and create invoices Follow – up on collections and General Ledger Postings Communicate and update supervisor / senior administrators on customer status and production issues on a regular basis Developed account balancing interface to EDI accounting system Prepare requisitions for office, computer, and routine supply purchases Billing Specialist Discovery Benefit Inc. Fargo, ND September 2007 – January 2010 Reviewed, processed, and managed flexible spending account claims, health reimbursement arrangements, transportation claims, and debit card documentation Researched and corrected account balancing between multiple systems Analyzed reimbursement documentation and corrected any missing reimbursement requirements Processed monthly insurance billing and carrier updates Recorded NSF checks returned by bank and notify participants of adjusted balance Keyed applicant claim...
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...Ambiente Virtual de Aprendizagem Aplicado ao Ensino de Disciplinas da Engenharia (PAEE´2011) Rita de Cássia Silva*, Sérgio A. A. De Freitas*, Tiago F. R. Lucena*, Nathália Nóbrega*, Aline L. Campelo*, Vitor Makoto* * Faculdade UnB Gama, Universidade de Brasília, CECEL Lote 01 Gama - DF, Brasil Email: ritasilva@unb.br, sergiofreitas@unb.br, tiagofranklin@gmail.com, nathalianob@gmail.com Abstract It has been believed that the insertion of computer technology could provide to the teachers and students a new way to teaching and learning certain subjects. This way this work aims to present the preliminary actions to develop a Virtual Learning Environment (VLE), which will be a supporting tool for the improvement of the learning process in engineering courses at campus Gama – University of Brasilia. To illustrate the use of this tool in such a way, the paper shows a prototype of the environment applied to a specific course in the engineering field, i.e., Mechanics of Solids. Keywords: Virtual Learning Environment; Mechanics of Solids; engineering courses; didactic tools. 1 Introdução Por mais de 20 anos, algumas pesquisas em educação constataram a forte influência das crenças do professor em suas práticas pedagógicas (Niederhauser & Stoddart, 2001), ou seja, seu comportamento e a didática aplicada em sala de aula são direcionados por suas convicções quanto à metodologia ideal. Da mesma forma, nas últimas décadas, o número de pessoas com acesso a recursos de informática...
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...should be at a consistent 8.5. However, ocean acidification is a much larger issue than simply more acidic water. Dissolved inorganic carbon is naturally found in the ocean in three primary forms: bicarbonate (HCO3−), carbonate ion (CO32−) and aqueous carbon dioxide (CO2(aq)) which here also includes carbonic acid (H2CO3). Due to the ocean’s natural pH of between 8.2-8.5, “∼88% of the carbon is in the form of HCO3−, 11% in the form of CO32−, and only ∼0.5% of the carbon is in the form of dissolved CO2. When CO2 dissolves in seawater, H2CO3 is formed” (Fabry, Seibel, Feely and Orr, pp. 414-432). Most of the carbonic acid is then dissolved so hydrogen ions can then react with carbonate (CO32−), thus forming bicarbonate. Therefore, the overall effect of adding CO2 to seawater is, “to increase the concentrations of H2CO3, HCO3−, and H+, and decrease the concentration of CO32− and lower pH (pH = −log[H+])” (Fabry, Seibel, Feely and Orr, pp. 414-432). According to this graph, one can see the immense changes of the amount of pCO2 (partial pressure of carbon dioxide) concentrations during various times in history and looking into the future. This is a frightening visual of where the ocean’s health is headed as these concentrations are scheduled to increase. Courtesy: Oxford Journals The ocean’s buffer capacity is actually fairly large due to its necessity to the health of shellfish and other marine organisms such as corals and plankton. Ocean water naturally absorbs CO2 producing...
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...harm to any person and the law enforcement officer has reason to believe that the person violated any state or local traffic law, the officer may request the operator to provide one or more samples of his or her breath, blood, or urine for the purpose specified under sub. (2). Compliance with a request for one type of sample does not bar a subsequent request for a different type of sample. A person who is unconscious or otherwise not capable of withdrawing consent is presumed not to have withdrawn consent under this subdivision and one or more samples specified in par. (a) or (am) may be administered to the person. If a person refuses to take a test under this subdivision, he or she may be arrested under par. (a). Application: In State v. Seibel, 163 Wis. 2d 164 471 N.W.2d 226 (1991) defendant had been charged with homicide by intoxicate use of vehicle move to suppress evidence seized as a result of blood-alcohol test administered at hospital following his arrest...
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...Re : Business intelligence benefits in Airline sector Airline sectors are going through tough times with raising operating costs and decreased occupancy levels. Airlines are investing heavily into business intelligence projects to better understand their customer behavior and airline operations. Also BI systems are being used in reducing costs and increasing efficiency of its operations. Like any other sector airline sector has many functional systems which are independent to each other. They have separate systems for ticketing, airline operations, baggage handling vendor management and loyalty programs. Alaska airlines implemented BI systems with Siebel analytics to increase revenues by marketing personalized promotions to customers. In implementing BI system their first step was to integrate data from all disparate transactional systems into one enterprise data warehouse. Secondly Alaska airlines worked on integrating metadata information from all their transactional systems, so that data could be related. It used Siebel metadata layer to implement all the business rules, aggregation rules and drills rule in their data warehouse so that business users could easily find pattern using BI systems. Alaska airlines also used BI systems to analyze flight routes which are profitable and those having concerns finding customers.BI systems also helped them forecast occupancy levels and according plan their flight staff, vendors and ground staff needs . Continental airlines implemented...
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...SUMMARY Over 6 years of Business Analysis experience with in-depth knowledge of business processes in health care, banking and financial industries ▪ Experienced in interacting with business users to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD) and Software Requirement Specification (SRS) across the deliverables of a project. ▪ In-Depth Knowledge in facilitating Joint Application Development (JAD), Rapid Application Development (RAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team. ▪ Strong Knowledge with Iterative approach for Software Development as per Rational Unified Process (RUP). Involved in inception, elaboration, construction & transition phases using rational tools like Requisite Pro, Clear Case and Clear Quest during various phases of RUP. ▪ Experienced in Business Analysis, SWOT Analysis, Gap Analysis, Risk Analysis, Disaster Recovery Planning, Testing and Project Planning. ▪ Extensive knowledge of Medicaid, Medicare, Procedural and Diagnostic codes and Claims Process. ▪ Expertise in EDI and HIPAA Testing Privacy with multiple transactions exposure such as Inbound Claims 837-Institutional, 837-Professional, 837-Dental, 835-Claim Payment/Remittance Advise, 270/271-Eligibility Benefit Inquiry/Response, 276/277-Claim Status Inquiry/Response...
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...Background of Literature Review on SMEs in Ghana: Globally, the contribution of Small and Medium Enterprises (SMEs) to the growth of national economies is significant. In the developed economies such as Germany and the United Kingdom small businesses are recognized as the main engines for growth and development. Indeed, studies conducted in recent years in developed markets, including the Freedman studies done in the United Kingdom, confirm that small businesses account for the highest number of registered companies and make significant contributions to economic growth and prosperity. In Ghana, readily available data on SMEs is scarce but statistics from the Registrar General’s Department suggests that 92 per cent of companies registered are micro, small and medium enterprises. SMEs in Ghana have also been noted to provide about 85 per cent of manufacturing employment, contribute about 70 per cent to Ghana’s GDP, and therefore have catalytic impacts on economic growth, income and employment. It is estimated that SMEs employ 22% of the adult population in developing countries (Daniels, 1994; Daniels & Ngwira, 1992; Daniels & fisseha. 1992; Fisseha. 1992; Fisseha & Mcpherson, 1991; Gallagher & Robson, 1995 and Kayanula & Quartey, 2000). The sector employs about 15.5% of the labour force in Ghana (Parker et al, 1994), has experienced higher employment growth than micro and large – scale enterprises. Definition of SMEs There is no single, uniformly acceptable definition of a small...
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