...Principles of OPERATIONS MANAGEMENT Seventh Edition r Jay Heizer Jesse H. Jones Professor of Business Administration Texas Lutheran University Barry Render Charles Harwood Professor of Operations Management Crummer Graduate School of Business Rollins College PEARSON Prentice Hall Upper Saddle River, New Jersey 07458 About the Authors vi Foreword xx Preface xxi PART i l l 1, Introduction to Operations Management 1 Operations and Productivity 1 Global Company Profile: Hard Rock Cafe 2 What Is Operations Management? 4 Organizing to Produce Goods and Services 4 Why Study OM? 4 What Operations Managers Do 7 How This Book Is Organized 7 The Heritage of Operations Management 8 Operations in the Service Sector 9 Differences between Goods and Services 10 Growth of Services 11 Service Pay 12 Exciting New Trends in Operations Management 12 The Productivity Challenge 14 Productivity Measurement 15 Productivity Variables 17 Productivity and the Service Sector 19 Ethics and Social Responsibility 20 Summary 20 • Key Terms 21 • Solved Problems 21 < Self-Test 22 • Internet and Student CD-ROM/DVD Exercises 22 • Discussion Questions 22 • Ethical Dilemma 23 • Problems 23 • Case Studies: National Air Express 24; Zychol Chemicals Corporation 25 • Video Case Study: Hard Rock Cafe: Operations Management in Services 25 • Additional Case Study 26 • Bibliography 26 • Internet Resources 26 Developing Missions and Strategies 34 Mission 34 Strategy 35 Achieving Competitive...
Words: 3823 - Pages: 16
...------------------------------------------------- Lab Final Unit 11 Lab Final: Voltage Regulator with Constant Current Limiting (PORTFOLIO) Scope and Intention of the Project: The Lab Final Project is a self-directed project with specific requirements provided. You will be given a design task which utilizes a standard circuit in the textbook. You will apply knowledge that has been acquired in lecture, assignments, and previous labs. Task: Your task is to design, simulate, build and test a voltage regulator with constant current limiting as shown in Fig. 11-7 on page 559, Chapter 12 in the textbook. In addition to providing a circuit which operates to the specified functionality, you will submit a project report with required format and contents. D1 D1 This circuit is to be built according to the following specifications: * Input Voltage Range: + 9 V DC to +15 V DC * Q1 and Q2: 2N3904 Transistor * D1: 1N4733 Zener Diode * R1 = 1.0 kΩ, R2 = 10 kΩ, R3 = 10 kΩ, R4 = 1.0 Ω * Nominal Output Voltage: + 10 V DC * Max. Output Current: 500 mA Required Test Data: 1. Line regulation for input voltage changes from +9 V to +15 V 2. Load regulation for load changes from open circuit to 1000 Ohm load resistance 3. Graph of output voltages for at least 5 different input voltages, using a 150 Ohm load resistor 4. (Y-axis scaled for output voltage, x-axis scaled for resistive load) 5. Graph of output voltages for at least 5 different...
Words: 626 - Pages: 3
... | | |East Service Road, South Superhighway, Taguig City, Metro Manila | TABLE OF CONTENTS Page A. COURSE DESIGN 1-5 B. MODULES OF INSTRUCTION 6-73 • Basic Competencies 6 o Participating in workplace communication ………………… 7-10 o Working in a team environment ……………….... 11-13 o Practicing career professionalism .……………. 14-17 o Practicing occupational health and safety procedures 18-22 • Common Competencies 23 o Applying quality standards …………………………………… 24-27 o Performing computer operations 28-34 o Performing mensuration and calculation 35-38 o Preparing and interpreting technical drawing 39-42 o Using hand tools 43-47 o Terminating and connecting electrical...
Words: 8633 - Pages: 35
... | | |East Service Road, South Superhighway, Taguig City, Metro Manila | TABLE OF CONTENTS Page A. COURSE DESIGN 1-5 B. MODULES OF INSTRUCTION 6-73 • Basic Competencies 6 o Participating in workplace communication ………………… 7-10 o Working in a team environment ……………….... 11-13 o Practicing career professionalism .……………. 14-17 o Practicing occupational health and safety procedures 18-22 • Common Competencies 23 o Applying quality standards …………………………………… 24-27 o Performing computer operations 28-34 o Performing mensuration and calculation 35-38 o Preparing and interpreting...
Words: 8634 - Pages: 35
...EXTRA CREDIT - TEST #3 CONCEPTION TO BIRTH Name: Date: This activity will help you understand the sequence of prenatal development. Germinal Phase * Briefly describe the main features of this phase of development. Embryonic Phase * Briefly describe the main features of this phase of development. Fetal Phase * Briefly describe the main features of this phase of development. Summary * Now that you have viewed the entire sequence of prenatal development, what do you think are the most important themes of development during these 38 weeks? COGNITIVE DEVELOPMENT - Piaget's Theory of Intelligence * * Name: Date: * * Watch the video presentation at the following website before answering questions below: * http://bcs.worthpublishers.com/hockenbury5e/content/cat_100/Cognitive%20Development/PsychSim_Shell.html * (You do not need to answer the questions in the video presentation) * * Schemas 0 What are schemas? * * 1 Explain the difference between assimilation and accommodation. * ...
Words: 1177 - Pages: 5
...SYLLABUS MGT/448 Global Business Strategies Copyright ©2015 by University of Phoenix. All rights reserved. Course Description The manager's perspective in the fields of international payments, international trade, and investment are analyzed. Emphasis is given to the materials and concepts that illuminate the strategies, structure, practices, and effects of multinational enterprises. Course Dates Jun 30, 2015 - Aug 03, 2015 Faculty Information Name : Email Address : Phone Number : HERB SPALLA (PRIMARY) See Policies Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents (both located on your student website): • Academic Policies University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Academic Resources • Web Links Instructions Review the Web Links. SupportingMaterial Web Links • Interactive World Map Link Instructions Review the Interactive World Map Link. SupportingMaterial Interactive World Map Link • Text Citation Information for Electronic Readings Instructions Review the Text Citation Information for Electronic Readings. SupportingMaterial Text Citation Information for Electronic Readings ...
Words: 2751 - Pages: 12
...the organization, daily operations and processes of almost every department and the qualities and values that I possess, and determine the best suitable position that benefits of such experience and qualities, as well as benefits the organization in whole and the department I will be working for. By knowing one’s qualities, ethics and capabilities this should enable this one to better define the responsibilities, challenges, strengths and weaknesses and the accurate leadership style that can be practiced in the best manner to benefit both the employee and the organization. So, by analyzing the Leadership and Team Skills self- assessments one can discover individual strengths and weakness that will assist in determining his or her leadership style, and abilities to lead others. Employee-oriented leaders are “described as emphasizing interpersonal relations; they took a personal interest in the needs of their employees and accepted individual differences among members. The production-oriented leaders, in contrast, tended to emphasize the technical or task aspects of the job” (Robbins & Judge, 2007 pg. 406) By taking a number of self-assessment tests provided by the University of Phoenix student’s portal, such as the Pearson Prentice Hall Self-assessment test for basic personality test, and the Williams institute for Ethics and Management Assessment test for values and attitude insights, decision making insights and other leadership and team skill tests. Based on the results...
Words: 1424 - Pages: 6
...Chapter 1 Self Test, Question 1 | | | | Correct. | | | The financial statements most frequently provided include all of the following except the: | statement of stockholders' equity. | | balance sheet. | | statement of cash flows. | | statement of retained earnings | Self Test, Question 2 | | | | Correct. | | | An effective process of capital allocation is critical to a healthy economy, which: | promotes productivity. | | encourages innovation. | | provides an efficient and liquid market for buying and selling securities. | | All of the options are correct. | Self Test, Question 3 | | | | Correct. | | | Challenges facing financial accounting include all of the following except: | soft assets. | | timeliness. | | forward-looking information. | | financial measurements | Self Test, Question 4 | | | | Correct. | | | All of the following are objectives of financial reporting except to provide information: | that is useful in investment and credit decisions. | | about enterprise resources, claims to those resources, and changes in them. | | about the management and major shareholders of an enterprise. | | that is useful in assessing cash flow prospects | Self Test, Question 5 | | | | Correct. | | | The term GAAP means: | generally accepted accounting practices. | | generally accepted accounting purposes...
Words: 3972 - Pages: 16
...PSYC 101 Final Exam Question 1 Click Link Below To Buy: http://hwcampus.com/shop/psyc-101-final-exam/ 1. Which of these is true of brain development? Dendrite branching accelerates during infancy Myelination takes place during infancy There is an increase in synaptic connections during childhood All of the above are true 2 points Question 2 1. A(n) _____ is any agent that causes a birth defect. androgen teratogen proestrogen estrogen 2 points Question 3 1. According to Piaget, assimilation occurs when individuals _____. adjust their schemas to new information incorporate new information into existing schemas are deprived of parental warmth and sensitivity are insecurely attached to their caregivers 2 points Question 4 1. Which of the following is the correct sequence of the stages of prenatal development? Conception, zygote, embryonic period, fetal period Conception, embryonic period, zygote, fetal period Conception, fetal period, embryonic period, zygote Conception, fetal period, zygote, embryonic period 2 points Question 5 1. Which theory of aging has focused on the role of chronic stress in reducing immune system functioning? Erikson's theory of socioemotional development Free-radical theory Cellular-clock theory Hormonal stress theory 2 points Question 6 1. Which researcher tracked individuals who had experienced bereavement, and looked at their patterns...
Words: 3175 - Pages: 13
...used to support verification and data collection scripts. The scripts control various test equipments in addition to the device under test (DUT) to characterize a specific performance with a specific configuration or to evaluate the correctness of the behaviour of the DUT. The specific focus on this paper is on documenting our experiences in building an automation framework using Python: on the purposes, goals and the benefits, rather than on a tutorial of how to build such a framework. 1. Introduction I work in a growing IC design company that focuses on wireless solutions. The project described in this paper was developed when we were developing the fifth generation of our product. We were facing huge challenges for this project: our product's feature sets have grown so much that manual verification of the features require more than 2 months (and this would involve most of the engineering team doing manual tests). Recent economic situation prohibited any further investment, both for manpowers and tools. However, the project needs to be completed on time, or we would risked losing a significant potential business. We basically faces a risk of taping out our Application Specific Integrated Circuit (ASIC) with potential major defects due to untested features1. Understanding this risk, we did an evaluation on how much can we gain by automating a number of crucial test cases. It was obvious that the benefits were significant: we would have 16 more hours each...
Words: 2970 - Pages: 12
...Employee is a person who works under a contract of service whereas self-employed is a person who works under a contract for services (Melville, A. 2011 p.84). As a self-employed person, they enjoy a wider range of tax benefits and deductible expenses when compared to employees. Self-employed are allowed to pay tax by installment and pay tax much later than employees, who normally pay income tax under PAYE system. The main criteria to distinguish two types of contracts of services or for services will be as follows: 1. Control. Self-employed people have control over their work than employee who is unable to choose whether or not to do certain work. 2. Remuneration and financial risk. The Employees will still continue to receive monthly salary or wages regardless if their employer is making profit or loss in the business, and the employees do not risk their own capital in the business. In contrast, self-employed people are being paid a separate fee for each of the jobs being carried out. They may make profit or loss or even lose their capital if they fail in their business. 3. Equipment. Self-employed do provide their own equipment but employees do not. 4. Work performance and correction. The client does not need to pay extra in order get the job satisfactory by self-employed. Whereas the employees get paid for the original work and the corrections towards the mistake done. 5. Holidays and sickness. Self-employed people do not get paid when on holiday or ill, they only get...
Words: 1894 - Pages: 8
...2/15/2013 MGMT 2006 Module 1 Introduction to MIS Objective • By the end of this module you will be able to: • answer the question "What is an MIS?“ • answer the question "Why MIS?“ • distinguish between data, information, knowledge and wisdom • differentiate between Information Technology and • Information Systems • describe systems in use in typical organizations • relate information systems to strategy and • competitive advantage. What is an MIS? • An Information Systems is a system that captures, stores and processes data, transforming it into useful information. • The Information Systems exist in the context of the organization, which in turn exists within the winder environment. • Data is captured from events in and out of the organization. Information is disseminated in and out of the organization 1 2/15/2013 What is an MIS? Data • Data refers to raw facts lacking in context. – Bar code – Student ID number – Price – Telephone number – Etc. • Often times, raw data is not very useful for decision making. Data • A listing of students registered for MIS this semester . • The list only provides me with raw data. 2 2/15/2013 Information • Information can be produced from data by summarizing, categorizing, sorting and by adding context. Input Process Output Information Female Male Information Global Oil Production 3 2/15/2013 Knowledge “Knowledge is a familiarity with someone or something, which can include information, facts, descriptions, and/or skills acquired...
Words: 1056 - Pages: 5
...serious problem when conducting research with self-reports especially questionnaires. Topics where social desirability bias is of special concern are self-reports of abilities, like personality, sexual behaviour and drug use, just to mention a few. For example, when confronted with the question, “ How often do you masterbate? Respondents may be pressured by the societal taboo against masturbation, and either under-report, the frequency or avoid answering the question, therefore the means of masturbation derived from self report survey are likely to be severe underestimates. Social desirability bias is one of the most common sources of bias affecting the validity of experimental and survey research findings. From a self-presentational perspective, social desirability can be regarded as a resultant of two separate factors which are self-deception and other deception. Two main modes of coping with social desirability bias are distinguished. The first mode comprises two methods aimed at the detection and measurement of social desirability. A second category comprises of seven methods to prevent or reduce social desirability bias, including the use of forced choice items, the randomized response technique, the bogus pipeline, self-administration of the questionnaire, the selection of the interviews and the use of proxy subjects, Belli et al (1999). QUANTITATIVE VARIABLE: These are numerically in form. Therefore arithmetic operations can be formed. According to...
Words: 2406 - Pages: 10
...Chapter 8: Personality 8.1 Meaning: Personality, Latin word “persona” literally means “a mask”. Personality refers to the characteristic patterns of behaviour and modes of thinking that determine a person’s adjustment to the environment. A good personality is often as synonymous to one’s charming appearance, healthy build up, pleasing behaviour patterns, good character, fine temperament (blend of nature, character, spirit, outlook etc), and so on. Hence a complete description of an individual’s personality would include many factors like intellectual abilities, motives acquired in the process of growing up, emotional reactivity, attitudes, beliefs, and moral values. In a nutshell, personality is the combination of physical and mental qualities, ideas, aspirations, ambitions, and interest that characterize a person. 8.2 Nature and Characteristics of Personality 2 Nature of Personality 1. Personality is something unique and specific. No two individuals, not even the twins, behave exactly the same way over any period of time. 2. Personality includes everything about a person. It includes all the behaviour patterns like conative, cognitive and affective activities. Besides, it includes his/her semi-conscious and unconscious behaviour. 3. Personality is organization of some psychophysical systems or some behaviour characteristics and functions as a unified whole. 4. Personality is dynamic since every individual has to struggle against his inner...
Words: 1671 - Pages: 7
...using on their eyelashes to make the look longer and bolder. Lash Lure had contained p-phenylenediamine, which was an untested chemical that proved to be harmful to the customers using it. The p-phenylenediamine caused horrible blisters, abscesses, and ulcers on the face, eyelids, and eyes of the consumers who used Lash Lure, and it led to blindness for some. In one instance, the ulcers were so severe that a woman developed a bacterial infection and died. This incident and others like it led the United States Congress to pass the Food, Drug, and Cosmetic (FD&C) Act of 1938. This law gave the FDA regulatory authority over cosmetic products, and companies began to test products and ingredients on animals in an effort to assure safety for consumers. The FDA “urges cosmetic manufacturers to conduct whatever tests are appropriate to establish that their cosmetics are safe”, but “does not specifically mandate animal testing for cosmetic safety.” The issue that is being raised is it ethical to harm an animal for the sake of marketing a new cosmetic product. Facts: Every year, an estimated 70 million animals are maimed or killed for cosmetic testing in the US alone, and nearly $12 billion taxpayer dollars are spent yearly on the practice. Labs that use mice, rats, birds, reptiles and amphibians are exempted from the minimal protections under the Animal Welfare Act (AWA). The AWA authorizes the Secretary of Agriculture to promulgate standards and other requirements governing the...
Words: 2120 - Pages: 9
